maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,215 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products good, delivery good.”

Helpful Report

“Ordered item and asked for next day delivery which got here a day late which was good seeing there was a post strike on at the time.”

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“Very satisfactory transaction - Item was dispatched quickly and even though there were postal strikes it arrived in time for Xmas”

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“As they stated no issue in ordering the item just the delivery by Royal Mail”

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“Fast and efficient processing of the order. Despatched on time but delivery out of their hands due to strikes. However the item has arrived in time for Christmas. I would consider ordering again in the future.”

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Thank you for your positive review and for your understanding of the situation, it is nice to see some customers appreciate how difficult it has been for us over the past month due to the strikes. Our very best wishes and so glad you were not let down.

“Good value. Took ages to come but blame the Postal Strike”

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“Well packaged, Exactly what I ordered.”

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“Quick and speedy free delivery and decent prices. I’d just note that the photos gave the impression of a silkier look to the bedding whereas in fact it’s “flat” cotton - but it’s the same stock photos from Morris on all websites. Also Morris put a silly “anti-tamper” seal on the bedding so you can’t even get it out to see what it’s really like without “voiding” the seal rendering goods non returnable. So I’d probably avoid Morris in future but definitely use MaisonWhite again”

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“Lovely items on their website. I had a small issue with ny delivery but that was sorted out and received my parcel promptly.”

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“Was timely and I’m happy with the product even though a tad expensive”

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“2 sets of different curtains ordered. When they arrived only one of the sets of curtains were as my order. The 2nd was sent in error. Got in touch with Maison White & very apologetic & helped organise a free return. Good customer service but poor on the packing of the order.”

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“This is a present for my granddaughter's birthday at the end of October. It was delivered just when they said they would deliver which was excellent”

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“Received the jellycat toy on time through Royal Mail delivery and, although it was quite crumpled, it soon straightened out after a good shake. Price was competitive for online sales.”

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“Gorgeous products, excellent ordering to receiving timeline - would have been 5 stars but I ordered two JellyCat toys for new babies in different households and they arrived in a plastic bag together and the packaging was a further plastic bag. Given the cost I would have expected separate bags for each and then both placed in a box of some sort.”

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“Duck as described although feet are different colours”

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“Disappointing to have one item cancelled as ‘could not locate stock’ - this was the particular item I most wanted ! Also it might be worth contacting to see if someone wants an alternative if you are having to cancel some of there order. The rest of the order was perfect and very well packaged x”