maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,215 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My items arrived in the time expected and I am very happy with them. The only criticism I would have is the packaging was poor just a plastic bag no other wrapping.”

Helpful Report

Thank you for your comments, we try to keep transit packaging to a minimum to conserve waste, but items are secure and safe in the transit postage bag. Additional gift wrapping is offered as an option at checkout.

“Turn around time was good. For fairly expensive cuddly toys the packaging they arrived in was awful. An old cardboard box with the toys just stuffed in with no bag or protection. For a company that presents itself as higher market, I found there presentation very disappointing.”

Helpful Report

I am sorry you were not happy with the packaging. We send out books in new cardboard boxes as we find they better protect the product in transit. We try and keep our packaging to a minimum to conserve plastic waste. All boxes are completed sealed to ensue the products themselves are protected without the need for any unnecessary packaging. If any particular presentation is required, for instance as a gift, we are happy to oblige if requests are made on the order.

“Happy with elephant but Jellybean toys have always been purchased including a colourful bag for storage and this just arrived in polythene? Would appreciate the toy bag that goes with it thanks Lin Taylor”

Helpful Report

Thanks for your review, I think the bag you are referring to is only available with purchases direct from Jellycat, unfortunately Jellycat do not supply these bags to their stockists.

maisonwhite.co.uk is rated 4.9 based on 7,215 reviews