maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,211 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used the maison white web site to order living room curtains. There was plenty of choice and the curtains were very reasonably priced.They arrived on time and were well packaged. Very good quality and looked exactly like the online pictures”

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“Very quick delivery. Efficient and informative.”

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“I have still not received my order after a month. This was meant to be a gift so I am very disappointed it has not arrived. I have also not received a reply to any emails about the order.”

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Hi Lily We contacted you as your parcel was returned to us the address you provided was incorrect. The address was supplied by you. We ave not heard back from you. Though I can now see an email in the inbox, likely instigated by this review request. The review is unfair, given the mistake was yours and we have not heard back from you! Kind regards Maison White

Order placed on 7th Feb (today is the 29th Feb) Dispatched on the 8th Feb Received back to us on the 19th (FL136610580GB) We emailed you on the 19th to ask if you would like them resent.

“Great customer service & fast delivery, packaged well too:-) My brother-in-law loved his biscuit tin! I will definitely be back for more!”

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“Thank you. Very pleased with item. Delivery on time.”

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“Web site easy to navigate; checkong out aimple & quick; great selection at good prices.”

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“Very pleased with the service and goods”

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“Ordered a Didicar for my grandson - it was a keen price, it arrived quickly and he loved it.”

maisonwhite.co.uk 5 star review on 29th February 2024

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“Excellent fast service.”

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“Cannot get response in time, and you made a mistake by only shipping one of the items. However, once I got response, the assistants are all supportive”

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“Simple to order, delivery early”

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“Very good service kept up to date about delivery. Goods lovely”

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“Goods arrived quickly and efficiently”

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“Very pleased with my jelly cat bunny these are just so collectible. They are sumptuously soft and cuddly.”

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“Excellent service I love the goods received have used them now 3 times and been really satisfied”

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“Great service! Even changed the delivery address when I requested.”

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“Quality product fast delivery. Good price Pleased”

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“Competitive price and fast dispatch and delivery”

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“good value products delivered at good price with great back up customer service. An all round good experience.”

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“Really pleased with purchase. A lovely item. Excellent service and prompt delivery. Will definitely shop here again!!”

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maisonwhite.co.uk is rated 4.9 based on 7,211 reviews