maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,211 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service great prices”

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“Very happy with purchase of 2 jelly cat characters which are intended for Christmas gift to granddaughter. I am sure she will love them”

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“First purchase”

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“New baby granddaughter’s first teddy. Bartholomew is absolutely adorable. Delighted!!”

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“Excellent service”

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“Excellent service, I was kept informed of my orders progress.”

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“Good price for the item and came quickly”

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“Excellent service. Easy ordering and quick delivery”

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“Really nice soft toy fast delivery”

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“Excellent service”

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“very pleased with my purchase very well packed and dispatched quickly thank you!”

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“Very happy with the prompt delivery of my item. Arrived well packaged. Site easy to navigate.”

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“All excellent thank you”

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“Good, efficient service - item arrived well wrapped, thank you.”

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“Good price and excellent customer care. A rep called to confirm the order and I was able to choose the randomly selected card options!”

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“Good price, quick delivery”

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“Bought a duvet set opened the packaging to look at the whole effect of the cover in my bedroom didn't like it then went online to return it to discover once seal broken on packaging it can't be returned so I am now left with a cover I don't like and 70 pounds out of pocket ridiculous. I could understand it if been used etc but you should be allowed a refund like other stores do.”

Helpful Report

Thanks for your review. You are correct we are unable to offer refunds on bedding where the seal has been undone, they are sealed for hygiene. You will find this with most other reputable brands such as M&S, Dunelm, NEXT and many others. We have made it clear on the page you purchase from (prior to buying), it’s detailed in our terms and conditions, on our returns page and also as a sticker on the product itself.

“Arrived in good time and item is exactly as expected!”

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“Ordered my Katie Loxton pouch on a Thursday & received it on the Saturday,so very quick delivery,, also packaged well with a Katie Loxton gift bag at no extra charge...So I was very pleased....”

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“Easy to order and delivery prompt and sufficiently packed.”

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maisonwhite.co.uk is rated 4.9 based on 7,211 reviews