maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,182 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a jelly cat you beat price on the internet with really fast delivery ! Highly recommend!”

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“Quality goods. Prompt delivery.”

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“Good communication. Item as described. Quick delivery. Thank you very much for your service!”

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“Fantastic service and quick delivery. I am very happy with my purchase and I will be shopping here again! Thank you!”

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“Although the snow dragon wasn't in stock I pre-ordered. Sadly it was delayed further but I was informed immediately. He arrived on updated date and he is perfect. My grandson will be over the moon as he's wanted a snow dragon for ages. No problem with Maison White - wil certainly be back for Christmas!”

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“Beautiful products delivered quickly and with excellent updates from purchase to delivery. Highly recommended and I will be using the company again.”

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“Arrived fast, efficient and perfect condition”

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“Fantastic service and quick response to a query , very efficient and beautiful products will definitely be shopping with Maisonwhite again.”

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“Excellent service as always!!”

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“Great price and fast delivery. Very pleased with the item! Thanks.”

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“Quality of item lovely. Disappointing packaging.Arrived in a plastic bag in a plastic bag. As giving as a gift I expected the same packaging as I received when I bought the item from Selfridges last year. Prompt delivery was positive.”

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I am sorry to see you are not happy with the way you received this item. However in the 80,000 plus Jellycat toys we very rarely receive such comments I can see you ordered a 2 soothers, which retails at £17 and £18 each plus postage from many suppliers, including . You purchased this at a discounted price for £13.60 £14.40 plus your postage option. It is a gorgeous gift for new arrivals. However, we do not say nor do we imply that we supply these in boxes or as a wrapped gift, we sell items which can be gifted or kept personally, we do not know if the purchaser is going to gift it or keep it. I would also like to highlight the expense at packing every one of these lovely toys as a gift wrapped or boxed items, we would have to massively up postage costs and packaging costs, therefore the cost to you, making this lovely toy you recently purchased far more expensive. The majority also do not want this therefore the waste would be a huge burden. We find our customers who receive their items in the post, particularly when addressed to themselves, arriving as we send them – packaged so the item is well protected. This way they do not get damaged or wet from the journey they make, also we restrict the amount of packaging to a minimum so there is less waste going into landfill. The packaging components we use are all recyclable. They also then have the freedom to keep or gift the item/s as they please at their leisure. Having said all that, we thank you for taking the time to let us know your comments.

“Ordered several items from here and service is excellent. Website is well laid out and easy to navigate. Prices are competitive as well. When I needed to contact them about a delivery, they got back to me quickly and managed to change what I needed with no problem. Have recommended this site to others”

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“Very happy to recommend - good price and quick delivery. I also had a very swift response to a query about my order.”

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“Excellent service & communication. Would recommend & use again.”

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“Great fast service”

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“So pleased with the beautiful bed linens purchased from Maison White - and the service was impeccable - thank you!”

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“Absolutely fantastic product, I ordered two of the Jellycat bunnies and they came super quick and perfectly wrapped. And my 18 month old daughter loves them will shop here more often for our slightly cheaper jellycat products :)”

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“The curtains are very pretty and well made. I couldn’t believe how quickly they arrived”

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“THank you once again for your great service, and prompt answer to my query. Good quality products and excellent service.”

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“Easy to order and was received really quickly. Rocket mad son loves it. Thanks”

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maisonwhite.co.uk is rated 4.9 based on 7,182 reviews