maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,158 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,158 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick deliver and item well packaged. Excellent service.”

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“Lovely friendly customer service and super fast delivery. I love my oven gloves!”

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Love this! and your product review! thank you

“I would like to suggest a much needed customer service course for staff. All faults blamed on the customer, and full of excuses. Very unpleasant to deal with.”

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Hi Rebecca Cocks Thanks for leaving a review. I am sorry you do not agree, you supplied the address and we delivered to the address you gave us. We sent you an order confirmation, this had the delivery address, which we sent your item to. It is up to the customer to check their details and order is correct, we are not mind readers and cannot guess you may want items sent to a different address. This is the point of sending order confirmations, we can always change details of customers have made a mistake. Unfortunately as explained this cannot happen if we have dispatched the items as per your order. The first we knew about your error was when we received your email, telling us we had sent the item to you and not your friends address - this is obviously the first time we have known about your friends address, as I checked we only ever had what was your address. We explained it may have been a PayPal issue,a payment method you chose and you felt this was still our fault. You feel we should put a warning note on our website?? PayPal asks you to check the address and confirm. So this is what you did. We are not liable for you not checking your details correctly and I am sorry you feel this does not meet your customer service standards Kind regards Maison White.

“I would definitely recommend maisonwhite, I received fabulous service and my order arrived really promptly - Thank you”

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“Quick delivery and really good prices”

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“They kept me well informed throughout purchase and delivered product which was a gift, in a timely manner”

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“Lovely range, good prices, speedy delivery :):)”

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“Fantastic, fast, no fuss service. Will definitely use again.”

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“Easy to shop on their site with very competitive prices. Order received quickly.”

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“Great service, quick delivery!”

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“Excellent service. quick and with time scales. quality product. Sophie Allport Bee cups”

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“Excellent products at a very good price- thank you!”

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“Easy to use and navigate the website, delivery quick despite pandemic delivery issues.”

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“The item I bought was a lot cheaper than any other outlet. The service was great and the staff were excellent, so friendly, helpful and polite”

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“Placing order was quick and easy. Very informative as to all stages of delivery. Will use again”

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“Really soft. Excellent service and delivered very quickly”

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“Love the duvet covers, they look amazing on the bed.”

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“Lovely shop, very fast tracked delivery”

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“Very efficient service and my grandson loves his jelly cat rabbit that I've now bought two in case we lose one”

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“Fantastic quick service and a beautiful product at a good price.”

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maisonwhite.co.uk is rated 4.9 based on 7,158 reviews