maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,182 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish.”

Helpful Report

Thank you so much for your kind review, it's much appreciated. Best. wishes The Maison White Team

“Brill service from start till finish x will order again”

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Thank you so much for your kind review, it's much appreciated. Best. wishes The Maison White Team

“Very quick delivery, and the gift was just what I was looking for.”

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Thank you so much for your kind review, it's much appreciated. Best. wishes The Maison White Team

“Maison white have shipped lots of jelly cats to me this week and they were quick and efficient - thank you!”

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Thank you so much for your kind review, it's much appreciated. Best. wishes The Maison White Team

“Quick delivery and very happy with purchase”

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“Shipping is faster than I expected. Very satisfying toy. Will come back in the future”

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“Very good quality and quick delivery”

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“Great communication, product as expected and delivered promptly.”

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“Delighted with the service from Maison White. Placed my order on the Friday and items were received by Monday. In postal terms we are apparently the Highlands and was very impressed to receive such a prompt and reliable service. Can’t wait to put on my gorgeous new bed sheets. Thank you so much. Would definitely recommend. Xx”

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Thank you so much for your kind review, it's much appreciated. We are glad to hear Royal Mail played their part successfully too. Enjoy, we love a new Bed Set! Best wishes The Maison White Team

“Excellent service. Delivery super quick.”

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“Easty to use website and very prompt service/delivery. The Jellycat Bashful Bunny soother is lovely - great quality at a very good price.”

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“Prompt and efficient service. Quality good. Thanks”

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“Great quick service”

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“Excellent prompt delivery of beautiful jelly cat gifts for my grandson 💙xx”

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“Great service. Always love jellycat toys as do my grandchildren.”

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“Lovely little gift for my granddaughter and a good price. Arrived within a few days of ordering”

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“Lovely buying experience and quality of products and packaging exceptional.”

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“Great company to purchase from . Great products and fast delivery. Good communication with order updates too. Twice I’ve ordered from this company and am never disappointed.”

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“The item could have been packaged a lot more attractively. The bunny was stuffed into a plastic bag and was squashed up. Not impressed with lack of care. It could have been presented in a box for extra protection and better presentation.”

Helpful Report

Hi Meryl Thanks for your review I am sorry to see you are not happy with the way you received this item. I can see you ordered a Bashful Toffee Puppy, which retails at £18.50 plus postage, it is available at this price from many suppliers. You purchased this at a discounted price for £14.80 plus your postage option. I would like to highlight the expense at packing every one of these lovely toys as a gift wrapped or boxed items, as you suggest, we would have to massively up postage costs and packaging costs, therefore the cost to you, making this lovely toy you recently purchased far more expensive. The majority also do not want this therefore the waste would be a huge burden. We find our customers who receive their items in the post, particularly when addressed to themselves, arriving as we send them – packaged so the item is well protected. This way they do not get damaged or wet from the journey they make, also we restrict the amount of packaging to a minimum so there is less waste going into landfill. The packaging components we use are all recyclable. They also then have the freedom to keep or gift the item/s as they please at their leisure. We can assure you we care for the items we sell and very rarely recieve such comments. Having said all that, we thank you for taking the time to let us know your comments.

“Very quick delivery!!”

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maisonwhite.co.uk is rated 4.9 based on 7,182 reviews