maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,146 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first order. Products are nicely packed, great items and quick service. Would definitely order again from Maison White.”

Helpful Report

“Ordering and delivery was easy and swift . The items received were just as described. The only thing I did wonder about was that there was no delivery invoice with the goods so made me wonder if I had wanted to return items would this have been more tricky .”

Helpful Report

Hi Myra Thank you for your review, we are pleased you liked the experience and your items. We do not put any paperwork in with the delivery as a lot of our customers purchase as gift items. All paperwork is sent via email to the purchaser. This also helps with reducing carbon footprint. Our returns process is clear and simple and is described on the confirmation order and delivery notice. It is also clearly described on our website at https://www.maisonwhite.co.uk/delivery/ Kind regards Maison White

“Great company and very good prices and communication!”

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“I am really please with the cushion I bought and it arrived very quickly. The only negative was I wanted 2 and there was only one available hence I had postage to pay and source another elsewhere.”

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“Good price and quick delivery thank you.”

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“Struggled to find curtains once I'd decorated my lounge. Stumbled across Maison White via Google search and they had just what I wanted and at a much better price than I'd seen elsewhere. Postage was really quick too. Will be using you again for interior items”

maisonwhite.co.uk 5 star review on 10th March 2022

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“Good price for beautiful cushions of great quality. Quick delivery. No problems at all would shop with them again.”

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“I rang with a query about a product and then ordered mid afternoon - dispatched within 2 hours and received on Isle of Wight the next day. Fantastic service and beuatiful product”

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“This was my first order from this company and was a very positive experience. The product was as described (gorgeous bed linen) and arrived on time. Order confirmation and email communications were good, will definitely shop here again in the future.”

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“The cuddly toy is soft snd fluffy it was bought as a second bunny, exactly the same as the first because our great grand daughter would not let her first one go so that it could be washed. She hasn’t been given it yet so we don’t know if we have fooled her”

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“The products are good quality at a great price. I wanted to add to an order and the customer service was excellent, with a speedy response and query quickly resolved. The whole process from ordering to delivery was quick and efficient within days of placing initial order. Fantastic service well done!”

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“100% will be using you again. Fast delivery , well packaged and great communication.”

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“Excellent quality bed linen and good value for money. Delivery was very quick. I will certainly buy from this company again.”

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“The Jellycat bunny was lovely and was at a competitive price which is why I ordered through here. I opted for the gift wrap and at almost £5.00 was a total waste of money. I could have bought some tissue paper and a gift bag for a fraction of the price. I did expect for the money to be much better than it was. Waste of £5.00.”

Helpful Report

Thank you for your opinion The description on our website is as below, which matches the description of what you received. Our price for the gift wrap are in line with many other retailers. "Make your gift a little more special and include your best wishes for any occasion with our lovely gift packaging. Your carefully chosen gift will be loving wrapped and ready to be sent on it’s way, either to you or to your chosen recipient. Your gift packaging is chosen to suit the item purchased, which includes tissue paper, luxury white bag or box and ribbon tied. We will also print and include your choice of gift message into an appropriate card, if you would like to include a message." - Our gift wrap options are required to fit 1000s of different items, we charge one flat price for this. Though we are sorry to hear you are not happy with you choice of purchase. Best wishes Maison White

“Products as expected and delivered on time. Really effective service”

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“Ordered a keyring for my daughter that she had wanted for ages . Came the next day would deff recommend .”

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“Good range of items at reasonable prices. Swift delivery. Will use again.”

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“Prompt service. Information on parcel tracking spot on. Pleasant and professional when they were in contact with me. This is the second time I have purchased items from them.”

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“Extremely pleased with the prompt service from yourselves. My Duvet set by Sara Miller is beautiful.thank you”

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“Great products, good prices and swift delivery, very happy with purchase.”

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maisonwhite.co.uk is rated 4.9 based on 7,146 reviews