maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,143 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As they stated no issue in ordering the item just the delivery by Royal Mail”

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“Efficient and arrived promptly despite all the chaos that is around this Christmas.”

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“Fab communication - a simple email and was able to add to my order. All arrived in time for the big day.”

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“Easy transaction”

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“Never got until after Xmas”

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Sorry for the late delivery which was due to the Royal Mail strike chaos, hardly our fault, we had to field hundreds of customer complaints, which ruined our Christmas! But thanks anyway!

“Excellent service”

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“Order came quickly. No hassle.”

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“Very very very late. Communication very poor.”

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Yes very late due to the Royal Mail strikes!! Hardly our fault, and was widely publicised on our website and in the news. I can not see how you can say communication is very poor as we replied to your one email promptly! Very unfair review!

“Wonderful”

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“I absolutely love this train set & also great price thankyou...”

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“Fast and efficient processing of the order. Despatched on time but delivery out of their hands due to strikes. However the item has arrived in time for Christmas. I would consider ordering again in the future.”

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Thank you for your positive review and for your understanding of the situation, it is nice to see some customers appreciate how difficult it has been for us over the past month due to the strikes. Our very best wishes and so glad you were not let down.

“Took 13 days to arrive I ordered a wise man duck and received 2 toys not the ornament I was expecting tried to contact company but so far no reply. It was meant to be a Xmas present which meant I had to get another gift”

Helpful Report

Thanks for your review You did email us, and we replied within minutes! Which you responded. Your email goes as Lynne Reed not Gillian as per your email We have just replied to your 2nd email explaining how to return the incorrectly received items. Kindly don’t accuse us not replying. When we did. Also the time it took to arrive - this is down to Royal Mail. We cannot be in control of the strike action and the additional post. But once again we apologise for the error. And have contacted you by email on how we can help rectify.

“Good value. Took ages to come but blame the Postal Strike”

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“Item ordered on the 5.12.2022 still not received two weeks later”

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I can see from the tracking that your order was finally delivered on the 19th December, this was due to delays from the Royal Mail strikes, hardly our fault to earn a negative review, as totally out of our control. We had 1,00's of parcels affected and had to deal with numerous complaints and queries, so thank you Royal Mail! Have a Merry Christmas!

“I’ve still not received the order which is a Christmas present. Not the fault of this company but no option to select a different carrier to Royal Mail.”

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Hi Michaela Thank you for noting not our fault. There is the option for you to choose by courier. Merry Christmas!

“Lovely cushions”

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“Still not received item.”

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I can see from the tracking that your order was finally delivered on the 17th December, this was due to delays from the Royal Mail strikes, hardly our fault to earn a negative review, as totally out of our control. We had 1,00's of parcels affected and had to deal with numerous complaints and queries, so thank you Royal Mail! Have a Merry Christmas!

“Order received on time without issue. Well done Maison white.”

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“I can only give it 1 star as I still haven’t received the order I made on 6th December. Let’s hope it comes for Christmas.”

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“Used Royal Mail during a ridiculous time. Still haven’t received item.”

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We are sorry to hear you haven't received your parcel. But thanks so much for leaving a negative review! "Used Royal Mail during a ridiculous time" - you knowingly placed an order with and selected an option for Royal Mail. We do not hide that we use Royal Mail

maisonwhite.co.uk is rated 4.9 based on 7,143 reviews