maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,139 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordered the items and very happy”

Helpful Report

“Products that I wanted were in stock and dispatched with pleasing speed and care.”

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“I am absolutely delighted with my purchase of Dexter Dog for my granddaughter's first Christmas and can't wait to see her with him! Ordering online, unseen could have been a bit of a risk, but when he arrived he more than met my expectations and it was love at first sight! Excellent quality ,sturdy and really cute. On ordering , I was also shown the option of adding a dog coat for him, which I hadn't known about and will become fun putting on his coat ,when we go out!”

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“Fast delivery very good item.”

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“The Jellycat items I ordered were not of the usual Jellycat quality. They seemed like 'seconds' to me. The Christmas Mouse in particular was just not right. Flat-faced on one side, bulbous on the other and generally skewed and uneven. When I e-mailed to notify of my intent to return, Maison White did not respond. I was charged £4.25 for delivery and it cost me £3.29 to return them. Waste of time and money. Would not order again.”

Helpful Report

Thank you for your review. It is a shame you were not happy with the Jellycat Items you received. I can only assure you all of our products are new, and not seconds, All items are checked upon return and we did not see any issue with the 2 items you returned. Due to the items being soft toys, they do sometime require some re-presentation after being in the post. We ask people to email to notify about their intention to return, we are sorry you did not receive a reply which you were expecting.

“Very quick delivery of my purchase and good communication. Highly recommended.”

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“Easy to purchase online and delivery extremely quick. Great service and will use this site again. Both items purchased are for gifts but the quality is excellent.”

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“Very happy with my purchase of 3 Jellycat soft toys. Prompt delivery and very competitive pricing.”

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“Very pleased”

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“Fast delivery thank you”

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“Easy to order and fast delivery Well wrapped glass jug too Thank you”

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“Happy with order which arrived promptly.”

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“Delivery was spot on and was super speedy thank you very much”

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“Fantastic service. Got the items I wanted and arrived so quickly. Very pleased. Would highly recommend and I'm about to order again!”

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“Efficient service.”

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“Easy to order Exceptional quick delivery. Next day Goods just as described”

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“Goods were great quality at a reasonable cost. Big mistake is using Royal Mail to deliver the goods. Totally unreliable delivery service.”

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“Amazing service and I found exactly what I was looking for. My niece will Love it. I would definitely recommend this company again.”