maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,146 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service Fast shipping & delivery Items as described & it was wonderful that I was able to buy them all on Sale. Thank-you 😇🇨🇦👍”

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“Received the jellycat toy on time through Royal Mail delivery and, although it was quite crumpled, it soon straightened out after a good shake. Price was competitive for online sales.”

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“We purchased a picnic bag for our daughters birthday in September 21. Although the bag was not used in Autumn and Winter one of the zips failed sadly. The company was very sympathetic and graciously arranged for a replacement which shows a first class and understanding attitude towards customers.”

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“Amazing quality and service”

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“Excellent very good price compared to other websites and super fast delivery. Thank you”

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“Fantastic service With Maison White. Royal Mail made a mess of my delivery and it was returned to sender. Elise at Maison White went out of her way to help me. She took a stressful situation and made it manageable and pleasant. I did get in rather a dither so without her calm, professional and friendly attention I doubt I would have received my curtains at all! The curtains I bought are perfect. I will definitely be buying from them again.”

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“Beautiful duvet cover, well packed and received on time.”

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“Maison White have a really good website that is easy to navigate. They have a large selection of Jellycat toys, all sorted into categories which is a brilliant idea. My daughter is going to love the large Avocado, it was just as described. I would highly recommend Maison White”

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“Fast delivery and competitive prices, I’d definitely use again!”

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“Was extremely pleased with the service received from Maison White. The parcel was well-packed and arrived swiftly. All-in-all an excellent service.”

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“Excellent customer care Delivered on time even with bank holiday I was in contact with Ron regarding my order and it couldn’t have been better. Thank you”

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“I have yet to receive my order of curtains, which were a very pricey purchase for me personally. Hopefully they'll be worth the wait.”

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I’ve pasted this response from another review as it seems there is an issue with Royal Mail… We will of course look into why there are delays. But please do at least contact us before leaving a negative review. We’re a small family run business and negative reviews leave a big hole in our pride and overall excellent service - they create and leave a poor overview opinion particularly when the let down is not something we can manage or have any control of due to circumstances out of our hands. Thanks for your feedback We haven't heard from you about your missing parcel? We unfortunately don't know if we have been let down by Royal Mail delivery service/times unless our customers let us know. I can see the tracking states it was at swindon on Saturday. Unfortunately it looks like the strikes have had a knock on affect of their services. The aim of a strike is to create havoc and it seems this is the case. So whilst we dispatched your parcel, it does look like its been delayed as we would expect delivery to have occurred by now, in normal times. Hopefully the tracking will have a more positive update for you in the next day or so. If you do not receive your parcel soon, do get in touch by emailing us - you can simply reply to any one of our emails or contact@maisonwhite.co.uk and we will gladly chase this up for you.

“I am still waiting for my delivery that was ordered ages ago”

Helpful Report

Hi Marie Thanks for your feedback We haven't heard from you about your missing parcel? We unfortunately don't know if we have been let down by Royal Mail delivery service/times unless our customers let us know. I can see the tracking states it was at swindon on Saturday. Unfortunately it looks like the strikes have had a knock on affect of their services. The aim of a strike is to create havoc and it seems this is the case. So whilst we dispatched your parcel 30th, it does look like its been delayed as we would expect delivery to have occurred by now, in normal times. Hopefully the tracking will have a more positive update for you in the next day or so. If you do not receive your parcel soon, do get in touch by emailing us - you can simply reply to any one of our emails or contact@maisonwhite.co.uk and we will gladly chase this up for you. Many thanks Elise

“Curtains are not hung yet but on inspection they are beautiful and am sure they will look great once the painters have finished in my livingroom 😊”

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“Excellent quality towels and prompt delivery”

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“Fast, professional and friendly service! The website was easy to use, and I received my order very soon after placing it with Maison White. Thank you!”

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“Excellent service and beautiful product.”

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“Great cushions”

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“Very good experience. Customer service on the telephone was excellent.”

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“Gorgeous products, excellent ordering to receiving timeline - would have been 5 stars but I ordered two JellyCat toys for new babies in different households and they arrived in a plastic bag together and the packaging was a further plastic bag. Given the cost I would have expected separate bags for each and then both placed in a box of some sort.”

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maisonwhite.co.uk is rated 4.9 based on 7,146 reviews