maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,143 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with and super efficient”

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“Quick delivery. Excellent communication. Very happy with purchase.”

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“The item wasn’t described correctly and Made to look bigger than it was really disappointing”

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Thanks for your 1 star review. I cant think why you felt it doesn't live up to its description. These are supplied by Jellycat themselves. If you are not happy with your purchase you can return it. --- Snuggle up with Sweater Sausage Dog Pink. This caramel softie has big floofy ears, a waggly tail, and a soft rose knitted roll-neck jumper to keep those diddy front legs nice and warm! £22.95 SIZE H14 X W7 CM SAFETY & CARE Tested to and passes the European Safety Standard for toys: EN71 parts 1, 2 & 3, for all ages. Suitable from birth. Hand wash only; do not tumble dry, dry clean or iron. Not recommended to clean in a washing machine. Check all labels upon arrival of purchase.

“Beautiful product. Well packaged and was despatched and arrived very quickly.”

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“Product ok. Miffed that I paid for a courier service but they sent it by tracked royal mail. At least it did arrive in time for when I needed product despite the postal strikes.”

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Wow, thanks for checking in with us about this! We sent your order via a *better* service, which cost us more money!!!! Special delivery with Royal Mail as this post service came with a guarantee, and we had noticed some problems with the courier option that you chose - were delivering late. Your order arrived the very next day! Im flabbergasted! we just cant win sometimes! Here s proof of your tracking that we sent via Special delivery - NOT tracked as you suggest. However I will add ALL of our orders go tracked as standard. https://www.royalmail.com/track-your-item#/tracking-results/DS022731231GB Best wishes and warmest regards, I hope you have a really wonderful Christmas!!!

“delighted well packed”

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“Beautiful starlight wreath, on time, very well packed. An excellent transaction, thank you.”

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“Brought of you twice now ,and always pleased, thank you”

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“I haven’t received my item yet”

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“The package arrived promptly and the information for delivery was good.”

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“Excellent service and super fast postage”

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“Clear easy to use website. Quick dispatch and delivery”

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“Quick and Easy!”

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“Fab item and super speedy shipping too! Thank you”

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“My order has still not arrived.”

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“Excellent work , great customer service and provided a lot of information. Order delivered in time even with postal strikes”

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“Love this tea towel depicting the best drink of the day, as a big coffee lover this is highly recommended, good to display as its too good for dishes”