maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,215 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So well made and cuddly cute just a slightly bit smaller than I expected but still lovely.”

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“Customer services were very helpful and my item arrived exactly when detailed in good order.”

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“Good service but would have expected goods in a box rather than swishy plastic bag,as a result the jelly cat gift was poorly presented.”

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“Efficient service and beautiful bed linen”

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“Easy to negotiate website. Ordering easy and delivery prompt. Very efficient.”

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“Excellent product. Quick delivery .”

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“Quality product and prompt delivery.”

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“quick delivery. Not used yet but feels good to touch”

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“Swift dispatch despite being on the coronation bank holiday. Well packaged, with good pricing.”

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“Good service, great quality items at very reasonable prices.”

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“Item was dispatched promptly, I received email confirmation of despatch and parcel arrived when expected. Well packaged. I hadn't ordered from maison white before and it was a birthday gift for my daughter that I was unable to get from usual supplier, so took a chance. Thank you maison white for making her day, jelly cat dragon was perfect😊”

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“Online ordering process easy and very fast delivery. Very pleased with the service.”

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“Purchased the Emma Shipley chair- worth the wait very pretty & a great statement piece. Chair is on the firm side of comfortable. Fabric is beautiful & vibrant. Delivery was straightforward”

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“from start to finish ordering was very good, a nd delivery on time”

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“1st time I’ve ordered from this site. Whilst I received the incorrect item, I have to say how easy and extremely speedy the service was to get an exchange.”

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“I had to wait a little but that may be because i had the free delivery. Very prompt communication when i emailed. Items perfect.”

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“Good service and the goods were exactly what I required”

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“The chair is perfect! Really cute and I love it. Ron was great at replying to my emails. The person I spoke to at Fragilistics was super nice also. The only reason I've given 4 stars instead of 5 is because I got an email one evening telling me my delivery would be the next day between 7am and 9pm. I rushed to organise working from home and being in all day, only to be informed the following afternoon(after I phoned them) that it wouldn't actually be delivered for another 2 days! Really annoying!”

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Hi Thank you for your lovely review, we are glad you love your new chair. So sorry about the courier and for any inconvenience, one day we will have our own delivery service and not lose a star :) Best wishes Maison White Team

“Enormous bunny and my daughter loves it.”

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“No issue with the order, very smooth delivery and well packed, the only downside is the searching box and filter on the website aren't very helpful, always come up other irrelevant results which make the screen messy.”

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maisonwhite.co.uk is rated 4.9 based on 7,215 reviews