maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,215 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website simple to use but postage was pretty slow and expensive. Doubt I'll use again.”

Helpful Report

Hi Lee Thanks for your review You opted for 2nd class delivery, you ordered on Saturday and your item was dispatched on the Tuesday (given it was Black Friday and we are a small business, we were extremely busy) Postage is charged with what it cost us. And your item was delivered 2 days later https://www.royalmail.com/track-your-item#/tracking-results/32048549100010F68BEA4 I am sorry to hear you are not happy with our service Kind regards Elise

“Lovely product... But having spent it's time traveling through the English postal system only in a plastic bag... It wasn't in the greatest condition when it arrived.”

Helpful Report

“A little disappointed that the sizes not shown of the cushions I ordered as they arrived and are minuscule. However, they ARE good quality and can use them. Delivery was good but not exceptional, took longer than expected”

Helpful Report

Hi, Thank you for taking the time to leave a review. O am sorry to learn of your dissappointment , but the size of the cushions are clearly listed on our website. You placed your order on the 2/11 (Saturday evening) by economy shipping, your order was dispatched on Monday the 4th and delivered on the 6th November, which is 2 working days! I am sorry you feel this was longer than expected. Kind regards Maison White

“I was actually sent the wrong packet of wax melts, which wasn't ideal. Also the choice was limited on site, which was frustrating. The order arrived in a timely fashion and the site was easy to navigate.”

Helpful Report

Hi Phoebe I am surprised to have received your review as we have no other communication from you, and if there was an error it could have been easily rectified. This is a new range of products just in which we are building on as they are selling very fast. Best wishes Maison White

“I wasn't that impressed with the bunny. I thought it looked second hand. But it is for my grandson,s birthday. So i really hope he likes it. From Janet .”

Helpful Report

Hi Janet I am sorry if you are not entirely happy with your purchase, but I can catagorically assure you it is not used or second hand in any way. We are one of Jellycat's permier stockist and all products sent out are brand new. I am surprised to read your comments via a review as we have no record of any complaint via email or otherwise. If you are not happy with your purchase you can always return it for a refund. Kind regards Maison White

“Ordering was no problem and the item was delivered quickly. However, the return process was not so good. Having never ordered from you before, I sent the item back plus email to say it was on the way (as per your policy), but was disconcerted not to get a confirmation of this. Having heard nothing at all for a couple of days I emailed again to find out what was happening. I then got a response plus refund. I would suggest better communication when someone requests a refund. It’s a gamble ordering from an unknown company online & good communication is essential throughout the whole process, the earlier the better.”

Helpful Report

Thank you for your review. I am sorry for your experience, I have looked to find your emails and found them in our junk folder. We refunded you for item on the day received, and a refund confirmation email will have been issued to you by our system at the the same time. I hope you can see from our review profile that you are in safe hands with Maison White. Kind regards

“The jellycat octopus arrived in reasonable time. My main issue was the packaging. This was an expensive soft toy at 45 pounds. It was squashed into the smallest plastic bag it could possibly have fit into. I mean literally rammed. This toy had external bits that needed to be carefully packaged or could result in damage .I buy directly from jellycat usually. They generously package items and use a dustbag. I will stick to jellycat.com for future purchases.”

Helpful Report

Thank you for your review. The toy was shipped to you in the bag that it arrives to us from Jellycat as this item is individually packaged, and then packed into an outer postal bag. I am sorry you were not pleased with our service on this occassion and we will take your comments on board. Unfotunately the Jellycat dustbags are uniqiue to Jellycat they do not supply them to stockists. Kind regards Maison White

“Good quick service”

Helpful Report

“Not impressed that incorrect product sent, but was resolved quickly.”

Helpful Report

Hi Zoe We're sincerely sorry for this human error, however as you said we rectified this immediately, via 1st class post. We hope you're happy with your purchase Kind regards Maison White

“I didn’t recipt the purchase yet. And “Correos” doesn’t call me or put any note.”

Helpful Report

Hello Lin We sent you the tracking link on Tuesday, if you follow this you will see the courier tried to deliver today 2nd August. But no one was available to accept the parcel. Delivery can take 5-7 days from dispatch when going abroad. And you only ordered a week ago today. https://www.royalmail.com/track-your-item?trackNumber=RS753390783GB Hope that helps Thanks Elise Maison White

“Item was much smaller than expected. Despite size clearly marked I had no idea the product came in different sizes (having bought 2much larger versions before )so didn’t check. I know that was my fault but perhaps a description of “small “ would have alerted me.”

Helpful Report

“I Bought a jellycat bunny from you, and when it arrived it was just loosely tied up in a carrier bag, so I have had to buy some tissue paper to wrap in it as it doesn’t like very nice as it is a gift for a baby shower, so I would say your packaging could be better. Thanks.”

Helpful Report

Thank you for taking the time to review. Gift wrapping is available as an optional extra, neither was there a note on your order asking for wrapping. All our Jellycat toys are sent out in an internal cellophane bag (never a carrier bag) and outer polybag or box. Not all customers are buying these toys as gifts, so without any note, it would be packaged in the standard way. Kind regards Maison White

“Lovely product although disappointed with the packaging it came in”

Helpful Report

“Great product. Slow delivery - 10 days. Poor packaging.”

Helpful Report

Thank you for your review. The item you ordered was on 'back-order' when you placed your order, which was clearly displayed on our website and your confirmation order. We send out over 150 parcels a day and have recently improved our packaging by ensuring the items are double bagged. Was yours not? How would you suggest we can improve our packaging further? Given that packaging is a waste and harmful to the environment if not carefully disposed of Many thanks Maison White

“Happy they had item but I paid extra for speedy postage and it still took 5 days to arrive”

Helpful Report

“Wasn't impressed with the way I received my parcel. It was squashed into a bag that was too small for posting & it just didn't look new.So disappointed”

Helpful Report

“I ordered two Jellycat toys. They just came in the postage bag. I mean, they could have been wrapped in some paper first? A small thing like this could make a huge difference...”

Helpful Report

Hi Thank you for your review and comments. We have been sending out Jellycat toys for some years like this with no complaints, we are trying our best to reduce excessive packaging and waste but after a small number of similar comments we have just recently started putting the toys in a cellophane bag inside the postage bag. Yours may have coincided with this recent change. Hopefully our customers will dispose of the packaging in a mindful manner. Kind regards Maison White

“Bought a peekaboo elephant by Gund. Disappointed with packaging as sent in a plain brown re used box taped at each end. After research it appears Gund products come in plastic presentation packaging. Although it had all the manufactures tags attached, it didn’t seem like a new product, one of the screws where batteries go was tarnished. The product is a gift and was cheaper than elsewhere which was a good point, couldn’t fault the speed of delivery which was excellent, the presentation let it down.”

Helpful Report

Hi Dennis, we have sold a significant volume of these products and this is the very first and only complaint. I can assure you this is a genuine Gund product which comes to us in the box supplied, from the official Gund supplier, it was not a reused box, you will find it has the manufacturers SKU barcode on the box. I have never seen these products come in plastic presentation packaging, I think they would be copies. If you are not happy with the product you can return it for a refund. No quibble

“The soft toy I ordered arrived in a dented cardboard box. I would have hoped for it to be presented slightly better, as it was not even wrapped and could have easily been damaged.”

Helpful Report

I am sorry for the condition of the box you received, unfortunately sometimes the packaging gets damaged in transit but it is rare, it is not a fragile item, however we take your comments on board and will double pack these items in the future. Thank you for taking the time to review, your comments are most helpful in helping us improve.

“Poorly packaged. Seemed okay inside but bag was all torn. Made me question the authenticity of the product.”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 7,215 reviews