maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,137 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

Write Your review

Tell us how maisonwhite.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

maisonwhite.co.uk 5 star review on 27th January 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I did not receive the Panda family I had ordered, I got giraffes. I could not contact anyone over the weekend but sent an email to cancel/return the item . I have since returned the item by post with the Royal Mail sticker which was easy to arrange through Maison White. I await my refund.”

Helpful Report

“Excellent service, prompt and order well packaged. Cheery storage tins for dull days. Thank you Maison White.”

Helpful Report

“I was so pleased to find these the backs to match my curtains. They arrived quickly and a great price. Great communication too. I would highly recommend. Thankyou”

Helpful Report

“Beautiful mug well packed”

Helpful Report

“Really delighted with these curtains. Delivery was really quick especially at this time of year. The quality of the curtains is excellent and I wasn`t expecting the velvet finish for the price. They look gorgeous up and I would definately use this company again. Thank you”

Helpful Report

“Lovely tortoise. Was shipped promptly.”

Helpful Report

“Love my warmies They keep feet warm and are supper comfortable My only slight niggle was they did take longer than expected to arrive I blame it on the sales Would use this company agian”

Helpful Report

“Prompt delivery of a beautiful item. Very happy!”

Helpful Report

“Loved my purchase Brilliant service would definitely use again 😊”

Helpful Report

“I was pleased with finding just what I wanted on the website. Delivery was prompt and as agreed.”

Helpful Report

“Very good service. Arrived intact. The product however was a lot smaller than I had hoping lol. I must remember to look at dimensions lol”

Helpful Report

“Absolutely fantastic! I needed to order something very last minute and wasn’t sure if it would arrive in time for Christmas but found it on Maison White and they got it to me within two days. Absolutely fantastic especially at such a busy time. Definitely recommend!”

Helpful Report

“Purchased this as a present for my partner and they love it. It’s very well made and the iconic glug glug sound it makes has made everyone who uses it smile (it’s the little things).”

Helpful Report

“I specifically ordered teardrop fairy lights with a plug as stated on website as changing the batteries is such a faff. Yet, item arrived with battery appliance instead of plug. Returning goods is also a faff but I won't use thus website again as item was not as described.”

Helpful Report

I am very sorry to hear you have received the incorrect item, I cannot see a complaint raised about this. Do reach out to us via email where we can correct this for you. I do appreciate the inconvenience and we can only apologise for the error. We offer free Royal Mail collections from your choice of address. Email us on contact@maisonwhite.co.uk so we can correct this for you. Kind regards Maison White

“Beautiful curtains, l am delighted with them and the service l received”

Helpful Report

“The ornament is beautiful, my friend is a collector of ducks and she will love it. Delivery was super quick and packaged very well. Thank you”

Helpful Report

“Good quality bedding. Delivery service quick + efficient.”

Helpful Report

“Fantastic service - very quick. My granddaughter loved it!”

Helpful Report

“Excellent product and good value”

Helpful Report

“Ordering was easy. Took a while to arrive but it is a Christmas present so not a problem.”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 7,137 reviews