maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,143 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was excellent despite Royal Mail strike. Item came just a day before the strike. Every one who comes into the front room comment about the beautiful curtains. The question often asked is “Where did you get these beautiful curtains?””

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“Fast and excellent service!”

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“Lovely people to deal with. Great communication.”

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“Didn’t arrive in time for Christmas, paid for postage and took 15 days to arrive! Cannot blame Royal Mail for that kind of delay.disappointing service..”

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I am sorry it didn't arrive in time as did not 100's of other parcels DUE to the Royal Mail chaos, you ordered on the 13th December we despatched on the 14th (pretty prompt given the season) you paid for the mandatory postage charge on an order value of £18.50, can't believe your comment "cannot blame Royal Mail...service."

“Great service”

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“Amazing customer service. My parcel was dispatched quickly but delayed by Royal Mail due to strikes, when I emailed enquiring I received a reply hours later and even a follow up email a few days later. Really great communication. Thank you”

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“Arrived within 24 hrs great service! Only gripe they forgot the English instructions, but did email them over so not a big deal. My son is 4 and has cerebral palsy this bike put such a grin on his face, so happy.”

maisonwhite.co.uk 5 star review on 29th December 2022

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“Great choice and decent price. Swift service.”

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“Ordered 4 days before Xmas during the Royal Mail strike and was happily surprised when my goods arrived 2 days later! Prompt service and goods in perfect condition. Very happy customer!”

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“Lovely lights, really pleased with them. Superb service, the team were really helpful and efficient”

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“Order was shipped promptly and arrived within 48 hours on first class despite Royal Mail strikes - would definitely use again.”

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“My order arrived quickly and accurately. Thank you.”

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“Simple to use thanks”

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“Thank you so much for all your help, ordered a Christmas present, it came on time even with the delays! The communication was great and we will happily order again from Maison White.”

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“Very disappointed as it was a Christmas present for a lady nearly 90 years old did order the scarf on 12th December thinking it would of been plenty of time. Only received it on the 28th very poor .”

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I am sorry you are very disappointed, but we had hundreds of parcels like yours that did not make it in time for Christmas, so many children ignored by Santa, 'we' ruined Christmas as some say, plus your situation, we were left fielding all those customer complaints up to and through Christmas and beyond. All down to the current economic climate with Royal Mail strikes etc etc etc. we have done our best but yet we get the blame "very poor" for the failure caused by the strikes! Not of our making!

“Good service arrived in time”

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“Excellent product and service in such difficult circumstances”

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“Simple,no hassle purchase and arrived in good time,would definitely use again.”

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“My order unfortunately encountered a stocking issue (not maison White's fault) but everything was dealt with very quickly and the lady I spoke with was very helpful. Especially as it was just before Christmas. I will definitely buy from maison white again based on my experience.”

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“Perfect in every way. Thanks”

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maisonwhite.co.uk is rated 4.9 based on 7,143 reviews