maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,162 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

Write Your review

Tell us how maisonwhite.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick delivery”

Helpful Report

“Great service. Communication. Easy to use website.”

Helpful Report

“Great, quality products at a great price, speedily delivered- what more could you want?!”

Helpful Report

“Received e-mail from Maison White that my order had been despatched on 3 December 2020. Today, 11 December it still has not arrived. I tracked it with MW but was advised that I should be patient the Royal Mail is busy at this time of the year. Would like to review further but, of course, I have not seen the product yet.”

Helpful Report

Thanks for leaving the 1 star review, I’m sorry you felt the need. This is clearly royal mails delay, not ours, we have sent the parcel, provided you with the tracking details and trusted them to complete the delivery. Ultimately it is our responsibility to ensure it is delivered and that we will. However as explained to you in the email, the time deliveries are taking at the moment, is longer due to numerous factors. Such as post Black Friday, Christmas and the pandemic, many Royal Mail centres are struggling to keep up with demand. And unfortunately some customers will feel the brunt of that. We’re in exceptional times. I can only apologies for the delay you are facing and how disappointed you must feel. Hopefully you will have your order soon.

“Very pleased with the Jellycat Elf I ordered. The item was delivered within a couple of days. Great service.”

Helpful Report

“Lovely good quality , thick material . Fabulous snow ski scene”

Helpful Report

“I’m very happy with my curtains purchased from MaisonWhite. Brilliant customer service as they kept me informed and were speedy with response to tell me when new stock was expected. Would certainly recommend”

Helpful Report

“Both teddys arrived quickly to the new born baby and brother in perfect condition wrapped in see through plastic inside the parcel so it was well protected from dirt etx. Soo soft and a big hit!”

Helpful Report

“Excellent service and prompt delivery thankyou”

Helpful Report

“My order arrived quickly and was well packaged. Excellent customer service. I received the Bashful cream bunny within 2 days. The bunny is lovely and soft and very squidgy. I gave it to my young niece as a birthday present and it has not left her side apparently. She drags it around everywhere and loves to sleep with it. I’m sure it will be a much loved toy for years to come. I would Highly recommend this quality bunny,”

Helpful Report

“Item beautifully packed and received early - thank you”

Helpful Report

“Ordered and delivered very quickly.”

Helpful Report

“It arrived within two days and it is the correct size, as I was worried might be small, for my other half for Christmas and it is exactly what she wants. So for sure I will be shopping here again”

Helpful Report

“No issues with my purchase”

Helpful Report

“Very nice soft items . would of been good if they had been wrapped carefully and separately as they were to be presents.”

Helpful Report

Hi Thank you for you review, we were not made aware of the desired packaging you were expecting, we get very many orders for more than one item, so unless we are instructed otherwise we will strive to keep packaging to a minimum to do our part in looking after wastage. Kind regards Maison White

“Quick and speedy delivery and a lovely little Jellycat toy”

Helpful Report

“I purchased Snuggles the Snowdragon from you on 1 December 2020, it got dispatched on the 2nd of December, and I believe arrived at my house either the 3rd or 4th of December 2020. Snuggles the Snowdragon is beautiful. I don't have a photo as he is wrapped up and ready for my nephew to arrive ( my first nephew is supposed to be born 16th of December 2020, and Snuggles is waiting). Very happy with service and delivery.”

Helpful Report

“Lovely jellycat toy and posted very quickly, thank you”

Helpful Report

“Unusual and nice quality items.”

Helpful Report

“Brilliant service from ordering to prompt delivery, I highly recommend this company.”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 7,162 reviews