maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,138 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 27th January 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, efficient service - item arrived well wrapped, thank you.”

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“Good price and excellent customer care. A rep called to confirm the order and I was able to choose the randomly selected card options!”

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“Good price, quick delivery”

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“Bought a duvet set opened the packaging to look at the whole effect of the cover in my bedroom didn't like it then went online to return it to discover once seal broken on packaging it can't be returned so I am now left with a cover I don't like and 70 pounds out of pocket ridiculous. I could understand it if been used etc but you should be allowed a refund like other stores do.”

Helpful Report

Thanks for your review. You are correct we are unable to offer refunds on bedding where the seal has been undone, they are sealed for hygiene. You will find this with most other reputable brands such as M&S, Dunelm, NEXT and many others. We have made it clear on the page you purchase from (prior to buying), it’s detailed in our terms and conditions, on our returns page and also as a sticker on the product itself.

“Arrived in good time and item is exactly as expected!”

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“Ordered my Katie Loxton pouch on a Thursday & received it on the Saturday,so very quick delivery,, also packaged well with a Katie Loxton gift bag at no extra charge...So I was very pleased....”

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“Easy to order and delivery prompt and sufficiently packed.”

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“Lovely and silky looks great”

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“Beautiful curtains, promptly delivered in good condition”

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“Came quickly and product was perfect.”

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“Posted fast, slight delay due to royal mail but customer service was brilliant and fast to reply. Item was well packaged and arrived in fantastic condition considering it had been around with royal mail so long.”

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“I’ve purchased from this online shop a couple of times, and the service has always been excellent. The items arrived in perfect condition as described, carefully wrapped for transit, and a tracking number was provided. I will definitely continue shopping with them in the future.”

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“I was so pleased with my first order it arrived quick and will be ordering more from mason white”

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“Super, speedy, efficient and arrived in perfect condition”

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“Excellent service. Delivery arrived on time. Very impressed”

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“The whole team is RACIST. Very dissatisfied with this service, not only did their customer service not reply to my emails, they even BLACKED OUT MY MAIL!They don't refund me. And I haven't received my delivery for a couple of weeks now.”

Helpful Report

Hi Jiaran I am sorry to hear your frustration. Unfortunately, you provided the incorrect address when you ordered and we did not hear from you before the order was dispatched, we are not able to update the address with Royal Mail and they do not offer a service to intercept and change the address once it has left us. In most instances, if customers contact us before dispatch we can change the address. You have been advised by email, that the parcel will likely be returned to sender as incorrectly addressed, and we will contact you when we have it back. Kind regards Maison White

“Prompt delivery and curtains as described. Would highly recommend.”

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“Really good service. I wrote an email regarding a product , I got a reply same day and it was delivered within a couple of days. Exactly what I wanted, accurate description. Definitely use again 👍”

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“Great price great service what more can i say !”

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“This site had the best price for the toy i wanted. The delivery was so fast I was really impressed.”

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maisonwhite.co.uk is rated 4.9 based on 7,138 reviews