maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,143 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice offers, good delivery.”

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“Excellent service and very competitive pricing, item arrived with in 3 days of ordering,”

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“Great jelly cat items. Bigger than I expected!”

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“I know the mail strike was not your fault but my order was paid for a full 2 weeks before Xmas and as beautiful as the " moon bunny" is my granddaughter never got it for Xmas hence my low rating. I now need to go to the expense of posting it on to her . Any how it is what it is and I will not make the same mistake of ordering 2 weeks before again. In the case I couldn't help it as was travelling myself.”

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“Good communication and prompt postage.”

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“Great products, items received as described, very happy with my purchases”

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“Item, though ordered late just before Christmas, arrived next day safe and sound. Son loves it. Thank you”

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“You blame Royal Mail but there is no compelling reason to have used them! Ruined Xmas”

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Who do you think would have coped with the volume of Royal Mail parcels, the knock on effect disrupted all courier services as they could not cope! Furthermore you had the choice to purchase or not or select by courier, but YOU opted for Royal Mail aware of the situation, I am sorry if it "ruined" Christmas for you, the chaos of dealing with hundreds of customer complaints ruined Christmas for us too!!!!! Fortunately most customers are reasonable and understand this!

This is impressive - If not having the 2 gifts that you purchased, knowingyl, with Royal Mail as the postage option (you selected)- which arrived on the 23rd December (9days after dispatch) "ruined xmas"... Then we can only feel truly sorry for you.

“Fabulous product, and amazing service. Thank you.”

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“Lovely item - well packed and great I was able to pay extra to get it delivered in time for Christmas despite the strikes! Great service!”

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“Lovely bunny! Great communication from Maison White.”

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“Great discounts on jellycat and fast dispatch.”

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“Always a good service and my daughter loved her Jellycats lobster:) It wasn’t your fault about the post strike but I was pleased it just arrived in time for her stocking👍”

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“Excellent. Ordered just before Christmas not expecting it to arrive before the day but the team had dispatched on the same day I placed the order and it arrived in time. Brilliant customer service in a world where this now seems scant. Prices are competitive too.”

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“Very satisfactory transaction - Item was dispatched quickly and even though there were postal strikes it arrived in time for Xmas”