maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,211 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased Laura Ashley curtains fantastic price would definitely order again My only criticism would be to reduce the amount you have to spend for free delivery”

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“Great service and product”

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“I am very pleased with the curtains I purchased. They are of high quality and arrived quickly.”

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“5/5 Order despatched very quickly Glad used royal mail Arrived on timely basis in perfect condition Would definitely use them again”

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“Gorgeous chair really happy with it”

maisonwhite.co.uk 5 star review on 28th January 2024

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“Quick delivery - lovely purchase - very pleased”

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“Lovely squidgy Ted. Excellent price.”

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“Great service and great product. Jughmy recommended”

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“I love maisonwhite's online service. The website is very easy to use and all of my purchases have always been well packaged with speedy delivery.Would reccommend this seller.”

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“I absolutely loved my Jellycat order, it arrived very quickly. Thank you!”

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“Quick delivery nice huge dragon my Granddaughter loved it will use this company again.”

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“Efficient ordering on line for a well made product”

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“Excellent service”

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“Great product, arrived quickly.”

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“Lovely toy, perfect my grandson loves it”

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“The two products (Jellycat Aubergine) I bought are of bad quality (with pictures as evidence). Maison asked for a return. But they only issued a partial refund and asked me to pay for the postage of return. The customer service kept emphasizing that they had not encountered customer complaints before and my shopping experience was an outlier. After returning, Maison did not accept that the products were bad. I feel uncomfortable with this shopping experience”

Helpful Report

You raised this 11 days after receiving the items, first you said 3 were faulty but then only returned 2. We said we needed to inspect on return as from the hundreds previously sold we had no previous issues and none since. We inspected the return and they were not faulty (this is just your opinion), hence why you need to pay postage.

“product arrived quickly which was great seeing as it was placed late for Christmas delivery. However, the product could have been wrapped better inside the bag as had the bag ripped there was no protection inside and the bear could have been damaged.”

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“Item arrived within less than 24 hours. Excellent service from an independent seller.”