maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,179 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,179 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent! Easy to place an order and very fast delivery. I’m sure my Grandson will love the Hungry Caterpillar & Spot soft toys as much as I do. Can’t wait to give them to him.”

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“Excellent service, very easy to order and fast delivery.”

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“Love it. Colour more of a light purple than pink but still love it”

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“Easy ordering and quick delivery”

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“Great service. Received goods in 3 days in perfect condition”

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“Great website and quick delivery”

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“Will never use this company again, quality of item was poor and bedding didn't match curtain material. Despite this unable to return. Customer service non existent”

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Hi Glayne Thanks for your review, we responded straight away to your request to return the Sophie Allport Sheep Bedding you purchased from us. I note we did not supply you any curtains or material for curtains so I cannot comment on the difference here. Nor is it stated that the bedding is a match for curtains or material you may have. You were informed before you purchased the bedding and in the terms and conditions which you agreed to when purchasing that the bedding is not returnable. We responded to you timely, so its a shame you think our customer service is non existent, I appreciate you didn't get the result you expected to receive when you decided you did not like the item. But it was made clear before purchase. Our transcript below. "As below we do not accept returns on bedding due to hygiene, and as I have already said this is described on the product page, on our returns detail and in our terms and conditions. All available to the customer prior to purchase, you would have also ticked the box confirming you had read the terms and conditions of sale. I don't understand why it doesn't match the material? It's a brushed cotton. This too is also described on the page. The pattern is there for you to see in the images. Sophie Allport make a whole host of products with their various designs. Kind regards Elise Hi Elise Do you mean you don't except? If this is the case you need to be more specific in your advertising and stress this plus you need to advise your customers that this bedding does not match the material of the same design and if VERY poor quality Regards Glayne On Wed, 28 Oct 2020, 15:22 Elise, wrote: Apologies, error in first email Hi Glayne Thank you for your email, however we do NOT accept returns on bedding due to hygiene. This is detailed on the product page, within the terms and conditions and on our returns page. Kind regards Elise From: glayne Date: Wednesday, 28 October 2020 at 15:20 To: Subject: Return item 94964 Hello please be advised I am returning this item as I am disappointed with the colour of the item Regards Glayne "

“Brilliant service”

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“Great prices and fast delivery, would definitely use again 😄”

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“Great choice of items and fantastic service”

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“Quality products. Packaged well. Took a little while to arrive.”

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“My order arrived quickly and I am very pleased with my purchases.”

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“Items good vaue, service very good”

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“Excellent service will definitely be using this company again.”

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“Very good product I would recommend to family and friends”

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“Very prompt despatch of my item. Ordered on a Friday and it was delivered the following Monday.. Thank you”

maisonwhite.co.uk 5 star review on 30th October 2020

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“Very fast delivery and packaged extremely well. Thank you very much, so pleased.”

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“Excellent service, great cushion and good delivery!”

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“Very efficient service”

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“I was thrilled with the cushions that I ordered from Maison White. They are really beautiful, and theirs was the best price I found. They arrived promptly and I have no complaints whatsoever!”

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maisonwhite.co.uk is rated 4.9 based on 7,179 reviews