maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,215 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery with clear communication. Was a genuine Jelly cat with original tags too!”

Helpful Report

“Excellent customer service. This was my first time shopping from Mason White, and whilst I checked TrustPilot before placing my order, I wasn't sure of the normal processing times, like when to expect my confirmation email. I placed an order on a Sunday but when I sent an enquiry email someone responded to me only a few hours later even though the store was closed. Really human, professional customer service. I got my order during the expected timeframe. I was also super impressed with their stock selection. I'd been looking for non-floral Laura Ashley embroidered white bedding now for a few years. There used to be lots but the brand has more recently only produced floral old fashioned patterns. I was really pleased to find a lovely Japanese crane design embroidered duvet cover set, and bonus that it was on clearance offer. I hope you continue to stock Laura Ashley bedding going forwards. Especially the non floral type with embroidery. As you are mowing my go to store for beautiful bedding. I later found out my friends use this store too!! Thanks again for the care and professionalism.”

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“I ordered some Gisela Graham Turquoise / Gold Beaded Ogees and Wood/Jewel Exotic Bird Xmas Tree Decorations. All items were well packaged in Bubble wrap and arrived intact / all are lovely. Very happy with order.”

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“Punctual delivery. Great communication/emails regarding the order. Nice touch, received a packet of love hearts in the box.”

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“Very quick process from order to delivery. Item as expected and would highly recommend.”

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“Smooth order process and parcel arrived quickly!”

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“Excellent service and item arrived in good time. Thank you.”

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“The Laura Ashley pillowcases are absolutely beautiful. I love them! Thanks so much!!”

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“Product was despatched and arrived quickly. Tracking was provided. On arrival, the outermost box suffered damaged in the post. (It happens). Being an easily dented product, I had my concerns. Fortunately, due to the way in which the item had been wrapped and well protected by Maison White, it suffered absolutely no damage. Delighted with their service and look forward to buying from then again.”

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“Great service ordered my Jellycat otter late on Sunday arrived in Belfast the following Saturday.”

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“Came quickly and as described; thank you!”

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“I love the Lara Ashley curtains. Very efficient service, delivery etc. Curtains not hung up yet. Room to be painted first. Now I want a king size duvet to match”

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“Delivered on time, product was securely packaged, very good service”

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“Great communication from ordering to delivery. Love our new Orla Kiely bedding set. Really brightens up the bedroom.”

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“Very fast, efficient service. Couldn't be any better. Product perfect order”

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“Nice quality and it looks very cute”

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“I have to admit that I'd never heard of Maison White until I searched for a specific duvet set to match my bedroom decor. I was really pleased to find it on their website (and with their price!) I was also very happy with their communication which kept me informed of the progress of my order. I'm now a very satisfied customer and will definitely recommend them to anyone looking for quality bedding at sensible prices.”

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“Granduaghter was thrilled with the item that was delivered on time with no fuss”

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“Lovely bracelet for my friend quick delivery good communication”

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“Over the moon! I signed up to get an email when the item was back in stock. I received my email, and was very fortunate to purchase before it flew out of stock again. Delivered before Christmas, and my little girl was utterly thrilled. I cannot thank Maison White enough. Brilliant.”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 7,215 reviews