maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,148 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received quickly and packaged well as always. My go to place to purchase Jellycats”

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“Very pleased with my purchase.…thank you.”

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“I ordered some lip balm from this company when I couldn’t find it in shops. I bought it last year and think it is really good. It’s made by Agnes & Cat. Ordering it was easy and delivery service excellent. I will definitely order again”

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“I was extremely pleased with my experience of shopping at Maison White. The choice of goods is wide, & the website is easy to use. My order was dealt with promptly & I even was phoned back to see if I wanted a gift message added to my parcel. The order was despatched very promptly, & tracked with a cheaper postage charge than most retailers”

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“Good communication when calling them. Very helpful. Great fast service. Thanks”

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“Very pleased with my new towels.”

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“Easy to navigate website and towels got delivered really quickly.”

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“Very pleased ...easy ordering online Thanks”

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“Excellent company. Very quick delivery. Parcelled beautifully! Loved the door wreath. Would really recommend using Maison White.”

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“nice shopping experience”

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“As I did not need the fabric at speed I would be happy with second class postage for £3:75.....however by the time I had paid it was £5:50 for postage. More selection/ or ticking needs to be clearer on page before payment .”

maisonwhite.co.uk 3 star review on 8th July 2021

Helpful Report

Thanks for your review Though I am perplexed. The cheapest options is always preselected. So this would be £3.95 for tracked 48 And the tracked 24 (1st class) option you selected is £5.50. This is only charged if you select it. Please see attached image showing options

“Easy to place order. Fast delivery, kept updated of when product was to be dispatched. Delivery expectations were surpassed. Great first experience ordering with Mason White - will be back”

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“Excellent service. Paid for first class delivery, and it was - I ordered after lunch one day and they were there by 9.39 following morning. Lovely curtains at a cheaper price than if I had bought the material to sew myself. Thank you.”

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“Beautiful item and fast dispatch. Highly recommend.”

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“Very pleased with the Sophie Allport duvet cover ordered, it arrived within a few days of ordering, we were kept well informed of when it was going to be delivered so we ordered another duvet but different design and it arrived in the same way. Well pleased would order from them again.”

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“Really pleased with my order I ordered 2 items from Maison White and they both arrived when expected and were well packaged so were in excellent condition. Lots of lovely items to choose from and the website is easy to navigate. I thought the p&p costs were reasonable and I will definitely order from Maison White again in the future.”

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“I was looking for a specific cushion priced at £65 in a local shop. I stumbled across Maison White who were selling the exact cushion but for much less. It was a no brainer. I ordered it and couldn't be any happier with my purchase.”

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“very pleased”

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“Excellent service fast delivery and well packed goods”

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“AMAZING value for money,smart communication and very fast delivery. Experts! Many thanks.”

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maisonwhite.co.uk is rated 4.9 based on 7,148 reviews