maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,155 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

Write Your review

Tell us how maisonwhite.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was great, the products were great, delivered in good time and well wrapped. Thank you”

Helpful Report

“All of my orders arrived quickly and packaged perfectly! Amazing quality. Could not be happier with my purchases. Here is a photo of my most recent buy, Noodle the Jellycat Sloth (size small!).”

maisonwhite.co.uk 5 star review on 4th March 2021

Helpful Report

“Product great and very good delivery using post office tracker.”

Helpful Report

“Very fast delivery and lovely bear!”

Helpful Report

“Bashful Bunny, who is gorgeous, arrived very quickly. Thank you. I am delighted with my purchase.”

Helpful Report

“Everything perfect. Thank you so much. In future will only check your website”

Helpful Report

“Excellent service.. will use again”

Helpful Report

“Lovely product, good service. Will shop again at maisonwhite.co.uk”

Helpful Report

“Ordered a fox comforter for my little girl for when she is here. Quick delivery and good quality.”

Helpful Report

“Speedily delivered. Thank you”

Helpful Report

“Excellent product, with clear communication and swift delivery.”

Helpful Report

“Brilliant service, the item came within two days. Would definitely recommend .”

Helpful Report

“Always excellent communication and items arrive safely and promptly. I chose MW as they had the best selection of product at the best price”

Helpful Report

“A lovely site, competitive prices, and a fast, efficient service. Thank you”

Helpful Report

“I am disappointed about the exchange process. I ordered the incorrect size so contacted maisonwhite to ask how I go about exchanging for the correct item. I paid £3.95 for a 2nd class Royal Mail delivery delivery service. When I asked if I could exchange for a different size I was informed I would have to return the item at my own cost. And then place a new order paying the delivery charge of £3.95 again. So that would be a total delivery cost of around £12. I work for an online retailer where we post out an exchanged orders free of charge. I feel maisonwhite should be doing this too. I will be keeping the incorrectly ordered item and gifting to someone else, and reordering the new item elsewhere.”

Helpful Report

Thanks for your review. I am sorry you feel this way. Postage always comes at a cost for either us as a company or for the customer. We offer a free postage option over a certain amount. However we have yet to find a cost effective returns service, which would benefit us as well as the customer. Its great that the online retailer you work for can pay for the cost of exchanging orders, but I'm afraid its not something we offer. We are unable to offer an exchange service. However you are of course welcome to return within our returns period, no questions asked.

“Ordered a soft toy for a new baby and arranged for it to be delivered to the recipient’s gran. It arrived safely. I haven’t seen the gift but the receipt is apparently pleased with it. Hassle free!”

Helpful Report

“Delighted with my new curtains-they are beautiful. Ordering was easy and delivery amazing! Ordered late Friday morning and they arrived the next day. Shall definitely be looking for the rest of my curtains on Maison White website.”

Helpful Report

“Ordered two Jellycat bunnies, great service and was received in stated time”