maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,210 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi guys sorry I can’t review my purchase…. unfortunately it still hasn’t arrived 😞”

Helpful Report

Hi Mark Thanks for leaving a review, can you please send us an email to contact@maisonwhite.co.uk as the tracking is going round in circles, I have checked your address and it looks like you have given an incorrect postcode.

“Phones not answered, slow to issue refund for returned items. Postage charged for returns through website is expensive compared to what Royal Mail actually charge. Better off paying for your own postage rather than using the link supplied by company”

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“Very quick and easy to buy and receive my item. Would recommend”

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“Most lovely night light for any age give as a gift very well received.”

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“I love my glass ornament. Arrived in good time and in a perfect condition. Will definitely use them again.”

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“great products + delivery”

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“Lovely handbag and great service”

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“Arrived quickly, well packaged and also included a little freebie (packet of Lovehearts).”

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“Unfortunately the item wasnt what i wanted or expected - it didnt look like the photo. The company were initially a little hard to get hold of on the phone however if you call in the morning they always answer. I had to pay to return the item and due to its size proved quite difficult! The shop helped with this and deduct this from the refund. Its a shame about the trees as i was excited to have them on my wall. Thank you anyway”

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“Lovely Laura Ashley cushions, for a very good price, replacing my old ones. So glad to have found a company, which still sells these lovely Laura Ashley products. Very good website, very good communications, quick delivery, excellent service! Thank you so much!”

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“Excellent service. Thanks”

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“It was very easy to find exactly what I wanted and to order. The bracelet I wanted arrived very quickly and was beautifully packaged.”

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“Item was shipped out really fast received within a few days of ordering! Packed very nicely with care & of course the item is perfect I love it so much! :) thank you”

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“Great service, many thanks”

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“Excellent service prompt delivery. Would definitely recommend”

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“Wonderful product, wonderful service”

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“I wouldn’t recommend Maison White at all! They are extremely unreliable, unprofessional and rude! They’re unable to accept their errors and prefer to make up excuses and argue their wrong doing, they will not accept any criticism about their business, even if they’re at fault. This is stated by many others on their trust pilot and Google reviews too. If you wish to receive your order I would recommend shopping elsewhere.”

Helpful Report

It would be fair to add we also have many excellent reviews, I appreciate you, however, were not happy. I am sorry you feel this way. I can see you opened a PayPal claim within minutes of emailing us. As explained, unfortunately Parcelforce did not turn up to collect your parcel yesterday. I appreciate you have spoken to their customer service team who have told you different, we are the ‘source’ and I can only tell you what I know vs what a customer service representative miles away sitting behind a computer screen can. You hadn’t chosen for courier or paid any postage we opted for - we used a 24 hour courier at our expense. Unfortunately as above they hadn’t turned up yesterday when we expected. They were due to collect by 4.30pm today but as you were clearly upset about the situation and being unable to get through on the phone, we obliged with a refund and we stopped the delivery being dispatched to you. I appreciate your frustrations but the parcel could have been collected today and delivered tomorrow, but you raised a refund request immediately after emailing us, which didn’t give us a chance to explain/respond. I also understand you wanted to resolve this by telephone but no one was available to take your call when you called, I am very sorry about that. We responded to your PayPal request and email within 15minutes of receiving your email to resolve with a full refund. Regarding your ‘block’ on the website where you were trying to log in - you had checked out your order as ‘guest’ you had not signed up for an account during the checkout process, I can see this in your order detail. I can see you have signed up for newsletter which is different to signing up for an account on the website. The website will automatically block anyone it thinks is trying to evade it. It’s a little sensitive at the moment for anyone trying to access account areas where it doesn’t recognise emails/passwords if they don’t have an account. Again we can only apologies for your experience.

“Maisonwhite offer quality goods and an excellent service.”

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“Arrived quickly, no issues”

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“First class service, delivery and product. A stress free purchase, thank you.”

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maisonwhite.co.uk is rated 4.9 based on 7,210 reviews