maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,137 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

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Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 27th January 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your reply, stating that it would be unhygienic to sell our returned duvet cover to someone else. I would like to add that, I would be happy to receive the item in the condition I returned it in if you had stuck a new label on. We folded it as best we could and it is brand new and obviously not been used. Like most people I always wash my new duvet covers before using them.”

Helpful Report

Thank you for your review. The material colour is very visible through the clear packaging so no need to remove it. The label clearly instructs and advises we can not accept returns of opened bedding due to hygiene, this is a standard condition with most retailers including John Lewis. So if in any doubt it would be wise to check before proceeding as you did. You are suggesting we simply put a new sticker on the package and sell as new. That is not the way we operate, our customers expect and trust that our products are new and unused. Anyone receiving this return as a new product would be outraged, as it is obviously a return. I am sure you would react in the sameway if you received a product you purchased in good faith.

“Product was despatched and arrived quickly. Tracking was provided. On arrival, the outermost box suffered damaged in the post. (It happens). Being an easily dented product, I had my concerns. Fortunately, due to the way in which the item had been wrapped and well protected by Maison White, it suffered absolutely no damage. Delighted with their service and look forward to buying from then again.”

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“Great service ordered my Jellycat otter late on Sunday arrived in Belfast the following Saturday.”

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“Came quickly and as described; thank you!”

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“I love the Lara Ashley curtains. Very efficient service, delivery etc. Curtains not hung up yet. Room to be painted first. Now I want a king size duvet to match”

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“Delivered on time, product was securely packaged, very good service”

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“Great communication from ordering to delivery. Love our new Orla Kiely bedding set. Really brightens up the bedroom.”

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“Very fast, efficient service. Couldn't be any better. Product perfect order”

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“Nice quality and it looks very cute”

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“I have to admit that I'd never heard of Maison White until I searched for a specific duvet set to match my bedroom decor. I was really pleased to find it on their website (and with their price!) I was also very happy with their communication which kept me informed of the progress of my order. I'm now a very satisfied customer and will definitely recommend them to anyone looking for quality bedding at sensible prices.”

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“Granduaghter was thrilled with the item that was delivered on time with no fuss”

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“Lovely bracelet for my friend quick delivery good communication”

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“Over the moon! I signed up to get an email when the item was back in stock. I received my email, and was very fortunate to purchase before it flew out of stock again. Delivered before Christmas, and my little girl was utterly thrilled. I cannot thank Maison White enough. Brilliant.”

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“Beautiful rabbit really pleased with it it’s a birthday gift she loves rabbits”

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“Mug delivered instead of set of luxury bedding. Had to wait for the mug to be returned before they would send the bedding which didn't happen the first date they arranged so had to be rescheduled. Second attempt the postman was given the wrong code so I had to have a long conversation to get him to agree to collect the product. I then lost all confidence with this company and asked for a full refund which did happen two days after my request.”

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“Superb quality bed linen, gorgeous colour and design, smooth and silky to the touch. Colour exactly as shown online. Quick delivery, well packaged.”

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“Excellent quality curtain. Also got it at a good deal on sale. All relevant comms until delivery were timely.”

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“Great communication, good and delivery.”

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“Fab shopping experience. Beautifully wrapped and speedy dispatch. Definitely use again.”

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“My grandaughter loves the pig thank u 1 happy girl”

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maisonwhite.co.uk is rated 4.9 based on 7,137 reviews