maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,156 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,156 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company and web site seem good postage was expensive. The giraffe is for a present so hasn’t been given yet the toy itself seems nice and soft disappointed in the tatty plastic bag it was send out in.”

Helpful Report

Thanks for your review your comments are appreciated. The plastic bags, which are recyclable are purely for protection of the products we send. As unfortunately at times they do get damaged in the post and this is just an added layer. We do offer gift packaging, which is an option on the product page and the checkout. Thanks for your comment about postage too, we are looking to make these cheaper. This is charged at cost price. With our products being cheaper too than RRP, it’s swings and roundabouts. We do offer free (well we pay) postage on orders over £50. Tracked 2nd class post with Royal Mail is currently £4.74 for the same service

“Very quick delivery, and overall great service. I would highly recommend!”

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“Brilliant prices and very quick delivery, we were very impressed and LOVE our Jelly Cat order - have already recommended this site to friends!”

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“Reliable and easy shopping experience”

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“Excellent. Everything as expected.”

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“Lovely product and great service Thanks”

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“Speedy service, good quality merch!”

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“Great service. Fast delivery. Top quality product.”

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“Very good communication, competitive prices and delivered super quickly. Very happy and will use again.”

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“Lovely quality product, efficient, easy ordering, quick delivery. 3 very happy little granddaughters who love bashful monkey, kara kangaroo and cordy roy fox 😍!”

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“Good value lovely curtains”

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“great quick service . item at a great price”

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“Really amazing service, quick delivery and very competitive prices.”

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“All items arrived well packed and in good time. Postage was very reasonable. Overall very pleased with service. Thank you.”

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“Very prompt postage and delivery. Lovely quality product for good price.”

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“Parcel came on time with no issues. Great service”

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“Very impressed! Will use again”

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“I hope that could build a station during weekends, because of some delivery companies would send parcels in weekends. At the same time, when they send the parcels finding nobody in the address, they usually turn back the parcels to the retailer. Thus, it makes many problems. Please try to think some methods to solve with this problems. Many thinks.”

Helpful Report

Thank you for your review You order was sent with Royal Mail who deliver Monday to Saturday and even Sunday in some places. They will leave parcel if instructed. I am sorry you felt there was an issue, we haven’t heard from you about this previously??

“I'm very pleased with how my purchase went. The site was very simple to use and I found lovely items. The transaction was quick, they kept me updated while waiting and my delivery arrived in great time. I would reccomend using this site 😊”

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“Very happy. My son will love it for his 1st birthday. Quick delivery . Xx”

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maisonwhite.co.uk is rated 4.9 based on 7,156 reviews