maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,163 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,163 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No fuss Straightforward ordering Excellent service”

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“Really quick delivery time and fab choice of products.”

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“Brilliant product and unbelievable quick delivery”

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“Great item fast delivery thanks”

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“Prompt service, fortunately the gift box that my item was in was not damaged. The actual delivery box and packaging inside needs to be more substantial as this was in a poor state when I received it.”

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Thanks for your review. We very rarely get complaints about the way the parcel is received. We do take great care, to ensure the products inside are packed to the point they will not get damaged, as yours were found intact, the packaging has obviously done its job. And we are pleased to hear that. We also think environmentally, too much excess packing and plastic is just wasted. We ensure there is enough packaging to protect the goods, again this sounds like it was the case. However I think perhaps the problem is more with how Royal Mail have handled your delivery. I will forward your complaint as I feel it is important. And would encourage you to share your thoughts with them too. As it doesn't look great receiving a parcel in such way. Maison White

“Product arrived as described and on time, great service thank you.”

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“Smaller than I thought it would be,but quality item.Husband loves pigs,so will be thrilled at pig on top of Xmas tree this year.a theme of pigs would be a good idea.”

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“Fantastic service and I am delighted with the Jellycat monkey and giraffe for my grandsons.”

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“I found the fabric that I wanted easily at a competitive price. My order was delivered quickly by post. Feel confident that I will reorder from Maison White in the future.”

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“Item arrived early and was as great as I hoped!”

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“Second purchase from MaisonWhite. Gorgeous soft toy arrived earlier than expected. Thank you. Easy recommendation”

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“Lovely rabbit,my granddaughter will love it! arrived quickly, kept informed of delivery.”

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“Thank you very much. I am so happy with my curtain, it is just like i imagined. The quality is great, not very havy. It looks great in our sitting room. It was just amazing how quick it was dilivered. Thank you”

maisonwhite.co.uk 5 star review on 16th November 2020

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“A lovely company to deal with!”

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“Excellent shopping experience from start to finish. Item arrived promptly and exactly as described. I would highly recommend Maison White.”

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“Very good answered my e mail query immediately and dealt with it straight away”