maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,138 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 27th January 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maison White has kept me updated of the progress of my parcel and the product came in good condition. I recommend!!!”

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“Rapid and courteous service which included a speedy problem resolution. Liaised with Chloe who delivered first class performance. Companies like this deserve all the success in the world and I wish them well. Buy with 100% confidence! Thank you.”

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“I was very pleased with the experience, efficient, well packaged and arrived on time so thank you very much”

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“The cushions I ordered arrived quickly, were well packaged and I'm delighted with them.”

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“Quick delivery, everything was packaged nicely and nothing was damaged.”

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“Received wrong order !! And had to return the wrong item and are awaiting my previous order Regards Susan Haines”

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Hi Susan Thank you for leaving a review. Again we can only apologise for the incorrect item you have received. We received your email on Friday and replied a couple of hours later with our apologies and what to do next. We haven't heard back from you since then nor have we received your proof of return. We can dispatch the correct item to if you are kindly able to send this over. Kind regards Maison White

“Absolutely delighted with the Star Mirror, it arrived well packed and I did not have to wait long. I have purchased this ‘Star’ five times now, for myself and for gifts, it is SO attractive and it makes a lovely feature in a room.”

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“Very good service and quality”

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“Order arrived very quickly, good communication throughout and curtains we ordered were just what we wanted.”

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“Never bought anything from this site before, not sure why I used this one instead of Jellycat to buy a Jellycat teddy, but it arrived quickly and in tackt. Probably won't buy anything from this brand again but the teddy itself is perfect and so soft. 10/10 for delivery, 10/10 for Jellycat.”

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“Very easy to deal with and recieved goods on time”

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“Good prompt delivery service.”

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“My oyster shell with pearl decorations exceeded my expectations- they are stunning! I ordered 6 and they arrived quickly and were very well packed so no breakages. Thoroughly recommended.”

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“A beautiful rag doll, beautifully crafted. Ordered and arrived within the week. I was delighted. I ordered this one for the auburn hair tone, to match my granddaughters auburn hair. Bought for my 1st granddaughters 1st birthday. I think she may become a best friend for Erin. Not sure she will be able to say Anemone, I think she’s going to be called Nemmi. I’m delighted with the ease and speed of the whole process”

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“Szybka dostawa,doskonała jakość produktu.”

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“I’d not heard of Maison White before.. found them by googling for a special Jellycat toy my daughter wanted but was sold out elsewhere. Took a punt and ordered on line. Absolutely delighted with the toy, great communication and delivered (as I required) with signature and delivered by Royal Mail. Item in perfect condition. Happy to recommend this company and would definately buy from them again.”

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“This company always keep in touch regarding purchases whether they are straight forward or require a slight change. Always a pleasure to buy from them.”