Mae Jum Herbs and Spices Reviews

Name: Mae Jum Herbs and Spices
Rating: 4.92

4.9 Rating 493 Reviews

99 %

of reviewers recommend Mae Jum Herbs and Spices

4.9

Based on 493 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Mae Jum Herbs and Spices:

Mae Jum Sumunprai delivers the best in 100% Natural Thai Herbs and Spices, bringing the goodness, wellbeing and aroma to your home.

Visit Website

Phone:

08458626168

Email:

info@maejum.com

Location:

C4 Rock Business Park, Pulborough
RH20 3GR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and very yummy... Will be back! Hope for a little discount.”

Helpful Report

Posted 4 years ago

Thank you for your comments, we appreciate you taking the time to share your experience. Now for your discount !! :-) If you subscribe on our website (bottom of home page), as a thank you, we give you a 10% discount coupon to use on one of your orders. We are looking at ways to reward our regular customers, hopefully it will be in place by this summer. Jum

Posted 4 years ago

“I followed the recipe instructions other than halving paste and other ingredients quatity as there were only 3 of us,perfect results and amazing taste,my first for yellow curry Delivery service excellent came as promised”

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Posted 4 years ago

Thank you, Ian, for your lovely comments. I appreciate you taking the time to leave your reviews. It helps others and inspires us. Jum

Posted 4 years ago

“Excellent service and super fast delivery. So reliable I never buy curry pastes anywhere else.”

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Posted 4 years ago

Thank you very much for taking the time to leave a review. We are working to introduce some new products this year. However, if you like it spicier, then you can use a little more paste. Because we do not add too much salt as a preservative, adding more paste will increase the intensity of the spice and heat, but cut back on any additional seasoning or fish sauce. Looks like you have tried all but the Jungle curry paste yet. So I'll send you a complimentary pack to try. Jum

Posted 4 years ago

“All of the Thai cooking pastes I was looking for, all in one place. Ordering process was easy and delivery was quick. I had no problems”

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Posted 4 years ago

I am glad you found us too Philip. Deliveries have been hit and miss over the last few weeks, but I am glad yours arrive in good time. Take care, enjoy, and see you back soon. Jum

Posted 4 years ago

“Dispatched quickly, beautifully packaged”

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Posted 4 years ago

Thank you for your review. Really appreciate you stopping by. Jum

Posted 4 years ago

“Delicious Massaman curry paste, great website, prices and delivery good too!”

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Posted 4 years ago

Jan, Hope you are well, and a big thank you for taking the time to leave your review. Just great you are enjoying my massaman paste, I'm actually planning on cooking that for the family this evening, so my taste buds are already tingling. Next time, perhaps you could take a picture and share it with us. Jum

Posted 4 years ago

“Great response from website. Delivery was fine”

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Posted 4 years ago

“Fantastic product, easy to order. Had the red curry tonight with Salmon and it was lovely! Would like the company to make its own shrimp paste, as I would buy this as an addition as it’s hard to get elsewhere.”

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Posted 4 years ago

Thank you for taking the time to leave your feedback, really do appreciate it. We do plan to bring out some new products later this year, but for now, we are focused on making sure that what we do, we do the best we can. Good quality Shrimp paste is difficult to get in the UK, which is why I bring a few kilos back home with me when I return from Thailand. I will keep you in mind when we expand our range. I appreciate your support. Jum

Posted 4 years ago

“Products arrived promptly and were well packaged for delivery through the letter box.”

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Posted 4 years ago

Thank you, Alan, for leaving a few kind words. We look forward to seeing you back soon. Jum

Posted 4 years ago

“I find Mae Jum the best Thai curry I have tasted , and I have tried many. now its only Mae Jum for me.”

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Posted 4 years ago

Oh, how lovely Elaine. Brought a tear to my eye. I am so pleased you took the time to share your experience, it really does mean a lot. Big Hug. Jum

Posted 4 years ago

“Just superb...the spice rating has been reduced and is now much better... was way too spicy before... highly recommend 👍🏼”

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Posted 4 years ago

Thank you for taking the time to leave us a review. Since our products use freshly harvested ingredients, the taste profile can change slightly from batch to batch. That also includes the spiciness. We didn't try to reduce the spiciness (unless you were one of our very first customers, where it really was too spicy). but the spiciness will vary from batch to batch due to natural variances. However, we are grateful for the thumbs up, thank you. Jum

Posted 4 years ago

“Quick delivery. Great products.”

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Posted 4 years ago

“Excellent quality, just like home made.”

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Posted 4 years ago

“Amazing product could not do without it”

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Posted 4 years ago

We couldn't do without you too. Thank you, and to all our Amazing customers. Jum

Posted 4 years ago

“We ordered two lots - one a present, which arrived damaged. However all the mixes are amazing, and when we told Mae Jum we’d had a problem they immediately sent more, also amazing taste. Great taste, great customer service. Great to be dealing with you thanks!”

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Posted 4 years ago

Hello, I am very sorry to hear that your parcel arrived in such poor condition. This is not what I would have expected, and clearly abusive handling by Royal Mail. Our boxes are usually quite good. It's difficult to see a negative review, but it is important we get them, so I thank you for taking the time to share it with me. If you would allow me, I would like to send you a replacement bundle, I will include the hotter varieties. Please let me know how we did with our second attempt. If there is an improvement, perhaps you could consider revising your review. Thank you Jum

Posted 4 years ago

“Transported back to Hua Hin from my very own dining room. Massaman was absolutely delicious, made as per the recipe on the paste packet. Wonderful aroma, went down a storm in our house!”

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Posted 4 years ago

Thank you for your kind comments. We've been to Hua Hin on holiday too. Lovely. Jum

Posted 4 years ago

“We got the mild 6 pack with 3 flavours.Tried the pendant last night, fantastic. Easy to order and get delivered”

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Posted 4 years ago

We are glad you enjoyed the Penang paste, let us know what you think of the others when you have a chance. Always nice to read the feedback, makes all the hard work worth it. Jum

Posted 4 years ago

“All very easyyyyy”

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Posted 4 years ago

Thank you for your feedback, it is always welcome and helpful. Jum

Posted 4 years ago

“Excellent ordering and quick fulfilment of it. Can’t find any fault in either the website or delivery. Simply perfect”

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Posted 4 years ago

“Easy to navigate and order and order came very promptly. A little "over-packaged" I think, so it can be simpler, lighter and use less material. 70g packets are nice, but it would be good to be able to also buy larger quantities. That said - at the price, a 500g or 1kg pack would probably be eye-wateringly expensive! And - smaller packs keep their freshness better, but still..”

Helpful Report

Posted 4 years ago

Hello Karl, Thank you for your order, and for your feedback, it was warmly received. We are the first to admit that we are still learning the ropes after only 18 months. Our focus has been on the product, the ingredients and the quality; it has been a real eye-opener when we visited some of the large factories that turn out the big quantities. They would not entertain our approach, yet it still took 3 attempts to finally find a partner that was as committed as we were. This has affected the price, which is based on what we put into the product. We do hope that with time, greater sales and customer support, we can find ways to bring the same quality and freshness while bringing further value. We have started to supply in 400g/1kg packs to catering, but this is limited at the moment; the price isn't so eye-watering, but the minimum order quantity probably is (for now). The packaging could be simplified, but equally, many have commented that the packing boxes make good gifts. Nonetheless, we could make it smaller. We had to buy a lot of boxes to keep the price down, so it will take a while to run out, but we will be taking a look at this, as well as other things as we find our way. It is really important we get constructive feedback in the way you have today, so thank you again. Jum

Posted 4 years ago

Mae Jum Herbs and Spices is rated 4.9 based on 493 reviews