Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,436 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,436 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 24th November 2024

958

Anonymous

Anonymous // 01/01/2019

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“Consistently great products and service”

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Posted 6 years ago

“Best quality product and great service”

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Posted 6 years ago

“Very good quality for both service and products! I am fully satisfied!”

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Posted 6 years ago

“I’m really pleased with how the design turned out. I had ordered from other suppliers before and had found quite a few imperfections in the pins. I’m really surprised when I checked a handful of pins from Made by Cooper and found them all to be almost perfect. REALLY HAPPY and will make more pins in future.”

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Posted 6 years ago

“Kept me informed all the way along. The badges I ordered were spot on for quality and look great!”

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Posted 6 years ago

“After 2 successful orders (100 and 200 pins) I trusted MbC with an order of 900 pins (a re-run of 300 pins and 3 new designs, 200 pins each) and I wish I’d never done that.   Whilst the 300 re-run pins were ok, the new 600 pins were nothing closer to the the previous ones.  The profiles were way thicker, the colours were inaccurate (even if we used the same pantone number as in the previous orders) and not uniform, the metal showed through the colouring. Even the paper used for the backs were thinner and cheaper and so did the plastic in which they were wrapped.   Surprised by this manifest quality drop I contacted MbC to see what happened and to fix the situation.   Oliver Ker (founder of Made by Cooper) replied “I can see the slight colour difference in the yellow. Unfortunately we don’t agree that these are as bad as you mention, we believe the quality is still high (…) We are always looking for way to improve and we use multiple producers for different products to ensure we get the best from each of them. Going forward I can ensure the new designs will be made with your preferred producer thats not a problem and If can accept a 30% refund on the order I can get this actioned ASAP.”   A 30% discount was inadmissible because I wasn’t in the condition to sell them, as they were so evidently cheaply made, and we were talking about 1032€ so I insisted for a full refund/re-run.   They stopped answering my mails.   Luckily, before the arrival of this faulty order, I’d already placed another order of 1300 pins and we were at the visuals-approval-phase so, when the graphic department contacted me for the delay in the approval of the visuals, I told them I could’t approve anything because I was having an issue with a previous order and I’d probably have to cancel this last one.   All of a sudden Made by Cooper’s Oliver woke up and proposed a re-run if I’d approved the new 1300 pins order as well.  I was glad we’d found a solution so I gave my consent.   2 months later, when the new pins arrived the situation was ridiculous. The 1300 new pins were ok whilst the 600 I had re-made were even worse than the previous faulty 600.   The re-run was just like the previous faulty order and, in addition, all of the pins lacked final coating.  Oliver answer was even worse than the previous ones too: “Sorry you are not happy but I think you are expecting too much from a low priced item, these are not jewellery items and we find them to be acceptable as an enamel badge. We agreed to make them with your preferred supplier at no extra cost to help. Sorry that you’re still disappointed but we do find these badges to be acceptable and made to the specification we provided.” I tried to reply back saying that It was true I had high expectations, but were expectations MbC had set with previous runs, not a jeweler and so on but they simply replied: “We find these goods to be correct and to be of acceptable quality. We do not find them faulty. We do not offer refunds for non faulty goods”.   End of communications.   I’m really sorry for this long, boring, review but I hope my experience could help other not trusting this company. I had lost 1032€ and I really hope others will not.”

Helpful Report

Posted 6 years ago

We are sorry you're not happy with the product, but from the review you can we have tried to help by changing to your preferred supplier which was re-made and we delivered badges that are more than acceptable. This dispute was also reviewed and settled by a third party by your request. Wish you best of luck in future.

Posted 6 years ago

“Great quality and Made by Cooper helped with the design. Overall great quality and customer experience.”

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Posted 6 years ago

“Made by Cooper were professional and timely throughout the order experience. They were receptive to making sure the design was right, including taking a couple of revisions before approval. The estimated time for the pins to arrive was accurate, and I’m very pleased with the products! Would recommend, even as a first-time enamel pin customer.”

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Posted 6 years ago

“Made by Cooper offer a friendly, easy to use service that I will definitely use again. Every step was easy, guided well by their staff & our pins are amazing! They were made & delivered quickly after the design process was complete & even came with a special extra treat! Superb service, thank you!”

Made by Cooper 5 star review on 26th June 2018

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Posted 6 years ago

“I don't know how to use Photoshop and the team at Made by Cooper really helped me create a beautiful proof and product!”

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Posted 6 years ago

“I’m happy with how my hard enamel pins turned out! The staff at Made by Cooper were friendly and easy to communicate. They clarified and provided examples for things I wasn’t familiar with such as etching.”

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Posted 6 years ago

“Professional”

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Posted 6 years ago

“The quality of the pins is amazing! It was better than I hoped for. Definitely gonna order some new pins soon!”

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Posted 6 years ago

“The pins finished quality!!”

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Posted 6 years ago

“The time between submitting the order and delivery was long. The colours are off.”

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Posted 6 years ago

Thanks for the review however these patches were delivered a week ahead of schedule and find them to be accurate thread colours to the specification approved.

Posted 6 years ago

“Really good quality, delivered safely, what else? :) Would recommend !”

Made by Cooper 5 star review on 19th June 2018

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Posted 6 years ago

“Not only is the product great but the team caught a flaw in my order that would not have worked with my graphic and fixed it quickly. Thank you!”

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Posted 6 years ago

“The team was amazing and worked with me along the way! Even though it was my first time, I felt like the team treated me like a frequent customer. Will definitely recommend to a friend!”

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Posted 6 years ago

“AMAZING!! Great with communication every step of the way! Every step of the way was also ahead of schedule. The pins I ordered were amazing quality and I got them way faster than expected!!”

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Posted 6 years ago

“Very helpful through all stages of producing badges, and delivered earlier than said.”

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Posted 6 years ago

Made by Cooper is rated 4.8 based on 4,436 reviews