Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,436 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,436 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 24th November 2024

958

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made by Cooper is my new go to for custom lapel pins. The rainbow finish is to die for! My customers really enjoy it as well, of course. Customer service is as swift and convenient as their shipping. They promised to have my items shipped between two dates and made the deadline sooner than I was expecting.. The same day as a show I was going to vend that evening! It was a lovely coincidence and only makes me love this company more. I will definitely be using them again! 10 out of 10!”

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Posted 5 years ago

“My first order came out fantastic and the person who walked me through the process made it all very easy. A+++”

Made by Cooper 5 star review on 11th December 2018

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Posted 5 years ago

“Easy to order and staff very helpful when had to phone them regarding the order.”

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Posted 5 years ago

“Its not exactly what we asked but in the end the product is good and we can still use it”

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Posted 5 years ago

“My first experience with Made by Cooper was fantastic. The artwork they helped me with turned out beautiful, the enamel pins arived earlier than expected and of the highest quality of production. I am so happy with this purchase and will be back to order more for sure!”

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Posted 5 years ago

“Excellent service. Delivery well within the time suggested. Quality very very good”

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Posted 5 years ago

“Badges done really well and excellent times!”

Made by Cooper 5 star review on 8th December 2018

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Posted 5 years ago

“I ordered 4 different soft enamel pin designs, which were under a deadline- Made by Cooper not only produced these pins in a reasonable and quick timeframe, but the shipping was fast too! When I received my pins, there were some minor details I wasn’t 100% satisfied with, and when I contacted customer support, they were very helpful and I now have a new batch of pins being sent for free! I’d do this again no doubt, especially with the customer service team being so helpful and nice!”

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Posted 5 years ago

“Love my patches! The design process was a breeze, I felt confident when they were going in to production. Would definitely order again!”

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Posted 5 years ago

“Super happy with the result, communication with creative team was really nice and efficient ! You have a new customer for sure !”

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Posted 5 years ago

“I used Made by Cooper for a run of 500 badges. The design originally included some small cutouts which they warned me were too small to manufacture, saying the minimum hole size for the cutter is 2mm. We increased the size of the badge to accommodate the minimum cutout size. The final visual we agreed on showed these cutouts on the front and rear of the design, with a minimum diameter of 2mm. The badges came through with tiny, tiny holes (< 0.5mm), much smaller than the size we agreed. To be specific, the cutout started at 2mm on the front and then narrowed to 0.5mm at the back. The result wasn't great and if I had been warned about this I would have changed the design radically. I've had to apologise to my customers and accept a few returns. Unfortunately, I don't believe Made by Cooper can be relied on to sufficiently inform their customers of manufacturer limitations. They will respond to this review saying something like "they were made correctly to the tolerances" or asserting that the badge "has been made correctly" as they repeated multiple times during the email thread in which I tried to communicate the issue and perhaps have them update their guidance appropriately. They have yet to tell me *why* they believe my problems to be invalid. Ultimately you go to Made by Cooper instead of directly to the manufacturer to get their experienced design step - they have made many badges and are supposed to know what works and what doesn't. I think they failed in their fundamental job as the middleman between me and Alibaba. I think the badges themselves are of reasonable quality, their website is simple to use and their design team responded quickly. However, without the ability to own up to their mistakes or even present a basic case for why it was actually my fault (which I would gladly accept if shown a line or instruction I somehow missed) I couldn't possibly recommend them to anyone for anything other than an extremely simple design.”

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Posted 5 years ago

“Very good quality and fast shipping! Would use again :)”

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Posted 5 years ago

“Excellent finish on the badges and great turn around time, very happy.”

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Posted 5 years ago

“Great service, excellent quality. They have met and exceeded my expectations.”

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Posted 5 years ago

“Third time I've used Made By Cooper. Incredibly high quality, affordable and fast turnaround. I tend to order lapel pins with very small detail and am always impressed by how much detail they can fit into a tiny space. I run a small business from home and this company makes it affordable to produce high quality products. Very reliable and I will continue to use them and recommend to friends looking for similar products.”

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Posted 5 years ago

“The people i communicated with were very helpful. The design process was quick and neat and the pins came a week earlier than expected, can't beat that!”

Made by Cooper 5 star review on 2nd December 2018

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Posted 5 years ago

“Great quality work, arrived on time and always love the tidy boxes it arrives in too!”

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Posted 5 years ago

“Loved both my pin orders!”

Made by Cooper 5 star review on 1st December 2018

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Posted 5 years ago

“Everything was perfect! But I would appreciate my bill on paper. Thanks!”

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Posted 5 years ago

“Beautiful product (temporary tatoos) Really well made. Amazing communication. Quick turnaround. Couldnt recommend Made by Cooper enough.”

Made by Cooper 5 star review on 28th November 2018

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Posted 5 years ago

Made by Cooper is rated 4.8 based on 4,436 reviews