Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,525 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,525 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 21st April 2025

986

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The designers and patch-makers had great communication skills and that made me feel much more confident in my purchase, and I definitely loved the end result of my patch.”

Made by Cooper 4 star review on 21st July 2017

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Posted 7 years ago

“The design process was easy and I was very grateful for expert help to make sure my pin design was perfect. The pins arrived quicker than expected and when the metal clasps weren't working right, they agreed to send rubber backs. Very happy all around!”

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Posted 7 years ago

“The team were quick and efficient creating my order, and actioning the revisions I requested on the pins. The order arrived within the estimated time frame. Only downside is due to the method of punching the pins there is some tearing down the sides of the pin instead of smooth sides. Thankfully it is not to noticeable, but wish I'd known prior. The metals colour is a great rich gold. Hopefully they age well.”

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Posted 7 years ago

“The pins themselves look very good and are a good value. On the other hand, the turn over time seemed long (it took them almost a week to invoice me), and I didn't get my pins until the very end of the 6 weeks.”

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Posted 7 years ago

“Made by Cooper are evidently working on new ways to communicate and update customers on the stages of their orders - This is a great step. The quality of my pin badges could not be faulted and were brilliant.... The packaging was also very professional. I look forward to planning future pins.”

Made by Cooper 4 star review on 11th July 2017

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Posted 7 years ago

“Excellent service and quality. Decent communication, I just wish I was updated after my pin had been sent to production, i.e if it's completed or when it will be shipped. My order was shipped later than estimated date given on the website so I had to make an enquiry.”

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Posted 7 years ago

“I love how to quality of the pins I received and how helpful the customer support are when I'm in doubt!”

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Posted 7 years ago

“Hi, I live in South Korea. I got to know this site through a friend who lives in England. I liked a variety of choices (materials) and a trusty sample (instagram). I was worried because I had never left production to foreign companies. I felt difficult in a system different from Korea. But they kindly responded. Korea is fast in the whole process. So I felt the process was slow. But the result is very satisfactory and pretty. I will order you in the future. Thank you.”

Helpful Report

Posted 7 years ago

“Made by Cooper does a great job of ensuring that the customer understands what they're getting and paying before the ordering process even begins. This is something that I don't see a lot in other pin companies and definitely what attracted me. On top of this, they have an incredible social media presence and use their Instagram to advertise pins they've made for their customers. While this is all very nice, there were times I felt uneasy with the company. When ordering, a final possible date of delivery is listed and the invoice informs you of when you might get a proof, but beyond that, you are left in the dark. After I approved the proof, I was ignorant to the process of my pin. I hoped for some way to check on this order. I emailed asking for an update and my pins immediately shipped to me, which I hope was coincidental. I've recently seen the company making updates, so transparency issue might already be on its way to being resolved. The pins turned out great and the quality I expected with a few pins having regular line abnormalities. My only concern was that one area that was listed on the proof as white turned out a soft bluish gray color instead. This isn't a big deal and no one has complained about it, but I wish it was white instead. I'm pretty happy overall, just a little uncomfortable at certain parts.”

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Posted 7 years ago

“The product is GREAT, however, delay on shipping was a shame. I did everything right my end but there was 20% time added on which was a real shame or it would have been 10/10 for me.”

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Posted 7 years ago

“They had a good and smart production person handling the interaction. Good job translating my image into workable product. Nice result. However, it was not clear from the website that the products would be made in China. The entire process took a very long time, and with very little communication.”

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Posted 7 years ago

“The quality of the item I had made was very nice and pleased the item turn out so nicely.”

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Posted 7 years ago

“Although late reply in first emails (and that's why I can't give the 5 stars), the final product is awesome, and it was a difficult patch to be made, so I'm very happy with Made by Cooper. I'm repeating for sure!”

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Posted 7 years ago

“Made by Cooper completed the job before their original estimated delivery date.”

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Posted 7 years ago

“Good prices and quality. It was a little tricky getting in touch with customer service after I placed the order.”

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Posted 7 years ago

“Easy to create, edit and order products. Happy with my new pins!”

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Posted 7 years ago

“Amazing finished product great friendly staff, sometimes communication was a little slow but queries always answered. Maybe a designated contact per sales order would work better? Thanks again would recommend and be back in future for further orders. Also wish you could do air fresheners in smaller quantities.”

Made by Cooper 4 star review on 30th May 2017

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Posted 7 years ago

“The quality is top notch!”

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Posted 7 years ago

“From quotes to design proofs to delivery MBC have delivered on time and as expected. I don't think I can give a higher compliment than that! The only reason it isn't a 5* review is I had to prompt them 2 weeks after placing the order to ask when the Design Team would get in touch and then suddenly I got the e-mails. But the entire order was delivered as quoted and on time.”

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Posted 7 years ago

“The pins are amazing, they look great and exactly like the drawing. Out of 103 pins that were send to me 7 are defective though, some dents in the enamel, or stains and one of the backings doesn't work. But on average that's pretty good I guess. They seem to work best on thicker cloth, since they spin upside down on thinner cloth, maybe there should be an option for double pins on the back for heavier enamel pins? The people who work at made by cooper are also very patient and help you with any questions they have. The whole process took about two months.”

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Posted 7 years ago

Made by Cooper is rated 4.8 based on 4,525 reviews