Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,434 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 24th November 2024

958

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made by Cooper is by far the most reliable and high quality pin manufacture out there! Not only do you receive superb customer service, but also the in house team of designers ensures your perfect design is brought to life. My pin business wouldn't be what it is today without their constant support and unparalleled service. I would highly recommend them for any enamel pin, patches, or keychain designs you have.”

Helpful Report

Posted 3 years ago

“I ordered 1000 pin badges from this company because their price was very good compared to the other companies. I had ordered this design from other manufacturers on numerous occasions and the result was perfect and the design represented my brand logo accurately. When made by cooper's badges arrived they lacked lots of detail and did not represent my logo accurately and I was very disappointed. They also did not look like the proof nor the badges I had made previously. I sent them detailed pictures of the badges from another company and showed the differences but they did not agree. After several emails to and fro (where they took a long time to respond) they disagreed with me and argued that the badges were fine. I again told them I was not happy and felt I had wasted my money and thought they may offer to get the badges made again or even offer a gesture of goodwill but no just totally disagreeing with me the customer. I took the matter up with Paypal who also let me down and I was not privy to what MBC told Paypal. I would anyone considering dealing with this company to consider carefully how poor the after-sales service is if you have an issue. It seems once they have your money they do not care for the customer. I would never use this company again for anything.”

Made by Cooper 1 star review on 30th January 2021

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Posted 3 years ago

Sorry you feel disappointed with the badges, however the reason we didn't offer to remake or refund is because we made the pins exactly as the approved design, we are not bound by pins made previous or by someone else, we supplied a design which was approved by yourself and they were made exactly the same as the design. We supplied all this information including pictures of the pin and design to PayPal and this is the reason they found the dispute in our favour.

Posted 3 years ago

“Excellent quality of badges, delivered quickly!”

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Posted 3 years ago

“Fantastic quality pins! They assisted me by making a minor tweak to my original design to ensure the best outcome for my final product. Much appreciated!”

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Posted 3 years ago

“I've been using Cooper now since October now to help me manufacture hard enamel pins and felt I'd hare some of my honest feedback to the company. I've wanted to get into pin making for a while but given I had little experience with the process I decided to use this company to help in production. Cooper is a third party company who helps to liaison a manufacture in elsewhere, and I felt they'd be perfect for finding me the right manufacture. With my first few orders I was very impressed by the quality of the pins as well as the relatively fast process, and even introduced a friend to the company. However, I felt somewhat left in the dark regarding manufacturing. After my pins where sent to production I didn't get any progress updates for close to a month, which is fine though I would appreciated some update emails or photos (which the manufactures do tend to offer I have since learnt). Additionally, I found that the artwork proofs for the pins came where starting to degrade. At first I was very impressed by how my designs where translated, though in my more recent orders I, and my friend, battled to retain the most basic details. From needing to ask for upwards of six revisions to get the back-stamp to read correctly, to whole portions of the pins design going missing, to lines being out of place when they simply needed to be traced off my design(s). I'm slowly finding more flaws in the pins I've ordered, and my emails are being misread. I hope deeply this is but a blip, as I have enjoyed using this company for the past several months, though I feel I have outgrown it. Will I be using this company again? Probably; I wish to finish a line of 12 pins I've been working on and have already made 4 using this company so feel it best to continue here for consistency. But any upcoming projects I'll be going elsewhere, as I wish to have a more hands on experience. In short, if you're making pins as a one off and don't want to deal with the haste of tracking down a trusted manufacture, Cooper is the way to go. They are a good stepping off point for people who wanna get into pin making, as they are good training weals. The pin quality is generally good and for less picky clients they are great at helping your ideas come to reality. TLDR: The pins are good quality, though in recent months the art proof team seems to have slipped, though I recon they'll be back on their feet before long.”

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Posted 3 years ago

“Ordered 200 TRFs for our Cadet unit. Very reasonably priced, with helpful design process checking our requirements at every stage. Quality of final product even better than expected.The third time we've used this company; no regrets.”

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Posted 3 years ago

“Dealing with Made By Cooper to get our 'Cromwellians' custom made enamel pin badges could not have been easier, the service and speed was nothing short of excellent and a real pleasure to do business with.”

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Posted 3 years ago

“Really impressed by the design and quality”

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Posted 3 years ago

“Really nice pins that turned out how I wanted them :). The Design Team were helpful in giving me guidance on supplying my own design.”

Made by Cooper 5 star review on 17th January 2021

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Posted 3 years ago

“The design team took my doodles and turned them into an epic digital design. Production was quick, and despite a covid day my order only arrived 1 working day after schedule. Would recommend.”

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Posted 3 years ago

“I was worried the process was gonna be a hassle, like every other time I made pins, but I was wrong and they made it super easy. Good recommendations on the design and the pins look great.”

Made by Cooper 5 star review on 16th January 2021

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Posted 3 years ago

“High quality & beautiful finish on our custom designed pins has made for great promo merchandise for our film!”

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Posted 3 years ago

“My go-to company for pin badges and other custom made items. Really helpful in the planning and design stage, and then I really appreciate the updates that I get up to and including the delivery. Fair prices and excellent communication.”

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Posted 3 years ago

“Was very happy with my badges especially how affective the glow in the dark looks! Will order again ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“Products exactly as shown/described. Very fast delivery!”

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Posted 3 years ago

“Each pin is quality to detail. Wouldn’t go anywhere else. Real high spec, great customer service and reliable”

Made by Cooper 5 star review on 10th January 2021

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Posted 3 years ago

“Absolutely delighted with my pins! The process was made quick and easy with the help of the designers! I couldn’t have asked for a better result! Very excited to come back with my next design very soon! Many thanks! Pinup Parrot”

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Posted 3 years ago

“Good quality pin badges. Excellent customer service & communication. I like the online status tracking. Will order again!”

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Posted 3 years ago

“Ordered my first ever batch of enamel pins from Made By Cooper and they were super helpful throughout the whole process and I am so happy with the finished products!! Thank you!”

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Posted 3 years ago

“Had a great experience ordering my first pins. All communication was quick, clear, and helpful. Adjustments were made with no issues and the final product is beautiful!”

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Posted 3 years ago

Made by Cooper is rated 4.8 based on 4,434 reviews