Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,517 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,517 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

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Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 31st March 2025

983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive prices, was able to complete a short turnaround. Fast response time. Slight error on the pin colour but it's my fault that i didn't specify the PMS clearly but this was in the AI document which i assumed they would've pull from. Lesson – never assume. All in all good service and I got a free branded lolly-pop which was a nice marketing touch. Quality of the pins were of a good standard, had varied options for backs which was nice.”

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Posted 6 years ago

“Aside from a problem with the shipping the quality of the product was top-notch”

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Posted 6 years ago

“I will be honest here. Manufacture is good but could be better. Sometimes customer service is bad an I have to wait so long for reply. However they are super helpful and patient and even if I make vector files myself I think they are good choise for those who can't.”

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Posted 6 years ago

“We received the pins in time and are really happy with our purchase. The colors of the filling and the golden plating all look great together. We examinated all of the piece we received: Each one is in perfect state and we even have one or to pieces more than we were supposed to have. If I have to order new pins, I would definitely do it here. Célia Housset”

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Posted 6 years ago

“This review is based on the thousands of pins I've ordered, in over a dozen designs, and I'll try to go over both the good & bad in an honest manner. I've been ordering exclusively from Made by Cooper throughout 2018 because a large percentage of my sale are pre-orders, and with those you REALLY need a dependable company who can deliver quality products on time. In truth, my pins often arrive a week early. Super fast production! And the quality is consistent - in every batch there'll only be one or two pins with mild defects, like scratches (which is a better percentage than past companies I've order with). My customers are always delighted with them! The orders always arrive safely, as well. They're delivered in boxes, which prevents crushing of the pins in transit. I've had issues with past orders (in totality: a glow-in-the-dark design arriving without the glow enamel, an anodized design arriving with missing enamel, and an order arriving with 50 pins instead of 100), but I think occasional errors are hard to avoid, no matter who you order from? What matters most to me is how the problems are dealt with, and Made by Cooper has always swiftly replaced incomplete or defective orders. They usually reply to emails within a day, and are courteous and professional. A not-so-great experience was having a replacement order arrive with the exact same problem (missing glow enamel), but Made by Cooper had the second replacement batch made at high priority speed - I think I got it within two weeks! And they don't make you return defective pins, which means you can make extra profit selling defects as seconds quality. I do currently have a problem with a delivered pin, where there is significantly more fill than was present in the approved visual. I've noticed this happen on a few past orders (fill being added that wasn't present in the visual), but based on my past dealings, I trust them to deal with this issue in a satisfactory manner. Their pins aren't cheap, but as a naturally anxious person I'm willing to pay for the peace of mind that dependability gives. I like that you're linked to a page showing what stage of production the pins are in, with updated estimated delivery times. I've spoken highly of Made by Cooper thus far, so you may wonder why I'm giving them a 4/5 instead of a 5/5. Recently they've introduced an extra cost (for example, 32 pounds on an order of 100 pins) that is invoiced via email after you've already paid through the website, to 'custom cut to shape'. As one of their slogans is "No Hidden Fees", I was upset by this. The explanation given was that prices had been lowered across the board, but (specifically regarding enamel pins) I didn't find that to be the case. For this batch of pins, they ended up waiving the 'custom cut' cost, but I worry about that being a future problem. One last thing to note: I'm not a fan of the gold plating (it's not that glossy), so I always upgrade to rose gold plating (SUPER glossy). If you're an artist who gets nitpicky about that stuff, I'd advise you do the same. I've also ordered the nickel plating and anodized plating, and found those to be gorgeous. Regarding other pin options, the glitter always turns out great, and the glow in the dark is SUPER vivid! I've had customers specifically comment on the later :) I've tried to be thorough and honest about my experiences, so hopefully this review is helpful to those considering whether to order from Made by Cooper. I've personally recommended them to artists in the past, and will continue to do so (with the caveats mentioned above).”

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Posted 6 years ago

“Shipping was much quicker than expected! The design approval process took quite some time, which is understandable. The person I worked with forgot to make one of the changes I requested but our back-and-forth had already been so long that I decided to bite the bullet. However, the pins look AMAZING and I'm very happy with them. My only suggestion would be to somehow streamline the design approval process - perhaps Made by Cooper needs more employees in this area?”

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Posted 6 years ago

“Pins are of great quality and very few flawed ones in the bunch. Colours are a little off but overall great service and fast communication.”

Made by Cooper 4 star review on 1st September 2018

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Posted 6 years ago

“Professional team, meeting deadlines, helping with issues. First order, not perfect all the way, but we'll work on that together for next time!”

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Posted 6 years ago

“The colors were a little different than pictured (darker) but otherwise the quality is good and delivery was swift enough to order again.”

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Posted 6 years ago

“I was very happy with Made by Cooper's customer service and the finished product. However, I was disappointed to find out that the manufacturing is done in Hong Kong and not the UK.”

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Posted 6 years ago

“Turnaround from initial payment to delivery was just over 3 weeks. Happy with quality of pins and backing cards. Thanks!”

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Posted 6 years ago

“I am definitely happy with the final product, my patches turned out lovely. The reason why I'm only giving it 4 stars is because the service was very confusing: there were several different people handling my file and I had to repeat some instructions and corrections several times. Might just have been bad luck.”

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Posted 6 years ago

“Second enamel pin order with MadeByCooper. These pins turned out absolutely stunning! Barely any faulty pins (I believe I had one or two that were missing enamel in small areas), fantastic communication, speedy delivery service. Another wonderful experience with MadeByCooper!”

Made by Cooper 4 star review on 26th July 2018

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Posted 6 years ago

“Stumbling across MadebyCooper was a breath of fresh air. I had a very bad expeirence with the last company I was with when it came to getting enamel pins made. I'm kicking myself I never went with MadeByCooper sooner. The first pins I got (coyotes) turned out absolutely perfect. Easy communication process (though responses tend to be a bit iffy. Sometimes would get a reply within the hour of sending off an email, and sometimes not until the next business day), the artist I worked with for this order was professional and had no problem making changes to the visual proof until I was satisfied with the design. When it came to production, the time length was about a month (as expected). What I was blown away by most was how FAST the dispatch was! Received the pins in just a couple days after receiving the initial dispatch email. Fantastic company to work with. I believe I've found a company I intend to stick with for a while now (:”

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Posted 6 years ago

“Had a hiccup with the payment being allocated to our order but after that was sorted out the badges are brilliant”

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Posted 6 years ago

“The badges are really great - lovely colour, very fast delivery. One badge was missing, but this was sent out for me as soon as I mentioned it. Overall, very happy!”

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Posted 6 years ago

“My product is great”

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Posted 6 years ago

“Very impressed with quality of the pins. Just found them to be more expensive than others after doing a bit more research after I ordered”

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Posted 6 years ago

“I really like working with Made by Cooper. They've been really helpful getting our pins designed and made over the last 2 years. I'd love a little more success with some housekeeping on our account - we've changed addresses and have had things delivered to the wrong name and address. Other than that, I'm totally happy!”

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Posted 6 years ago

“My pins turned out really good.”

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Posted 6 years ago

Made by Cooper is rated 4.8 based on 4,517 reviews