Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,436 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,436 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 24th November 2024

958

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a good conversation with them about the details of the design, and they were very helpful, and the end result was better than I was expecting. Very good.”

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Posted 6 years ago

“My pins came earlier than expected and look great!”

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Posted 6 years ago

“Made my first order with Made by Cooper last month for some enamel pin badges for our business. Staff were amazing help and the turn around time was actually a lot faster than I expected. The quality of the pins and backing cards are ace. Will definitely think about ordering again”

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Posted 6 years ago

“The pins look great! I needed them in time for an event so I did a rush order and I was surprised by how quickly they got to me. They're great quality, affordable, and fast!”

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Posted 6 years ago

“Had some patches made and the employees were super helpful and talked me through the entire process. Patches came on time and are a very high quality. Will definitely recommend to others and use these guys in the future. Thanks!”

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Posted 6 years ago

“Really simple order process, and amazing turnaround!”

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Posted 6 years ago

“Helpful staff, beautifully produced pins. Very happy.”

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Posted 6 years ago

“Super happy with how my 'Self Made Artist' enamel pin turned out! Really cool! :-) Thank you guys!”

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Posted 6 years ago

“Thank you Made by Cooper! I ordered 100 hard enamel pins by sending you a drawing and the free design service was on it immediately. My pins arrived looking super awesome! None of those flawed “seconds” pins like other pin places. Super quick and no hassle. Thanks again!”

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Posted 6 years ago

“Aside from a problem with the shipping the quality of the product was top-notch”

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Posted 6 years ago

“I will be honest here. Manufacture is good but could be better. Sometimes customer service is bad an I have to wait so long for reply. However they are super helpful and patient and even if I make vector files myself I think they are good choise for those who can't.”

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Posted 6 years ago

“We received the pins in time and are really happy with our purchase. The colors of the filling and the golden plating all look great together. We examinated all of the piece we received: Each one is in perfect state and we even have one or to pieces more than we were supposed to have. If I have to order new pins, I would definitely do it here. Célia Housset”

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Posted 6 years ago

“My keyring order was done in a quick manner and the customer service was extremely knowledgeable and fast.”

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Posted 6 years ago

“Buena calidad buenos precios :)”

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Posted 6 years ago

“We really really liked it! And our visitors liked them as well. Although I would recommend customers upgrading their fixing option as the standard pin is not suitable for delicat clothes.”

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Posted 6 years ago

“Everything was perfect ! Thank you 😍”

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Posted 6 years ago

“I ordered two types of pins, this was my first ever pin order. I was unsure how I needed to design my decal so I did it to the best of my ability and sent it in! They quickly edited the artwork with minimal differences and sent the approval. I had to do one change and it was very easy to do. Pins arrived much sooner than expected. Quality is amazing!”

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Posted 6 years ago

“Love love love working with these guys! I’m informed at every step in the process, the design team were very quick at replying so we could get my design in my hands in pin form ASAP... HIGHLY recommend! 💪🏼”

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Posted 6 years ago

“Wonderful pin badges and great service.”

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Posted 6 years ago

“This review is based on the thousands of pins I've ordered, in over a dozen designs, and I'll try to go over both the good & bad in an honest manner. I've been ordering exclusively from Made by Cooper throughout 2018 because a large percentage of my sale are pre-orders, and with those you REALLY need a dependable company who can deliver quality products on time. In truth, my pins often arrive a week early. Super fast production! And the quality is consistent - in every batch there'll only be one or two pins with mild defects, like scratches (which is a better percentage than past companies I've order with). My customers are always delighted with them! The orders always arrive safely, as well. They're delivered in boxes, which prevents crushing of the pins in transit. I've had issues with past orders (in totality: a glow-in-the-dark design arriving without the glow enamel, an anodized design arriving with missing enamel, and an order arriving with 50 pins instead of 100), but I think occasional errors are hard to avoid, no matter who you order from? What matters most to me is how the problems are dealt with, and Made by Cooper has always swiftly replaced incomplete or defective orders. They usually reply to emails within a day, and are courteous and professional. A not-so-great experience was having a replacement order arrive with the exact same problem (missing glow enamel), but Made by Cooper had the second replacement batch made at high priority speed - I think I got it within two weeks! And they don't make you return defective pins, which means you can make extra profit selling defects as seconds quality. I do currently have a problem with a delivered pin, where there is significantly more fill than was present in the approved visual. I've noticed this happen on a few past orders (fill being added that wasn't present in the visual), but based on my past dealings, I trust them to deal with this issue in a satisfactory manner. Their pins aren't cheap, but as a naturally anxious person I'm willing to pay for the peace of mind that dependability gives. I like that you're linked to a page showing what stage of production the pins are in, with updated estimated delivery times. I've spoken highly of Made by Cooper thus far, so you may wonder why I'm giving them a 4/5 instead of a 5/5. Recently they've introduced an extra cost (for example, 32 pounds on an order of 100 pins) that is invoiced via email after you've already paid through the website, to 'custom cut to shape'. As one of their slogans is "No Hidden Fees", I was upset by this. The explanation given was that prices had been lowered across the board, but (specifically regarding enamel pins) I didn't find that to be the case. For this batch of pins, they ended up waiving the 'custom cut' cost, but I worry about that being a future problem. One last thing to note: I'm not a fan of the gold plating (it's not that glossy), so I always upgrade to rose gold plating (SUPER glossy). If you're an artist who gets nitpicky about that stuff, I'd advise you do the same. I've also ordered the nickel plating and anodized plating, and found those to be gorgeous. Regarding other pin options, the glitter always turns out great, and the glow in the dark is SUPER vivid! I've had customers specifically comment on the later :) I've tried to be thorough and honest about my experiences, so hopefully this review is helpful to those considering whether to order from Made by Cooper. I've personally recommended them to artists in the past, and will continue to do so (with the caveats mentioned above).”

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Posted 6 years ago

Made by Cooper is rated 4.8 based on 4,436 reviews