Lynx Fire & Security Reviews

Name: Lynx Fire & Security
Address: Unit 6, Orion Park, Orion Way, Northamptonshire
Rating: 4.93

4.9 Rating 1,611 Reviews

99 %

of reviewers recommend Lynx Fire & Security

Company Reviews

Metrics

Info

4.9

Based on 1,611 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lynx Fire & Security:

Here at Lynx Fire and Security we believe you deserve the very best protection for your property; more importantly you need to protect your staff and your loved ones. That’s why we offer premier security systems throughout Kettering, Northampton and Peterborough.

We have over 30 years of experience in the industry, and our team of technicians can carry out installations and maintenance for a variety of fire and security systems

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Phone:

0800 998 1303

Email:

info@lynxsecurity.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed by the professionalism of everybody I had contact with. The surveyor, Richard Hughes, was thorough, efficient and polite. The installation engineer, Elliot, was highly professional, quick and efficient. He worked carefully and speedily and was very tidy. The people who contacted me by phone or email were responsive and helpful. Overall a highly satisfactory experience. Thank you..”

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Posted 4 years ago

“Very efficient and customer friendly throughout. We had used Lynx at a previous address and very happy to once again call on their services. Very pleased with service provided.”

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Posted 4 years ago

“Very pleased with the good all round service. From the Office contact to the Installation by your Engineer. It was all of a high standard.”

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Posted 4 years ago

“Lynx are always really friendly, helpful, quick and efficient whether it be over the telephone, over email or in person. I would recommend them over any national security company, Lynx offer a very professional service but always with a personal touch. They are a pleasure to deal with.”

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Posted 4 years ago

“Elliott visited today. Quick fix, very efficient and communicative re root cause and fix applied. No upsell pressure which was appriciated. Thanks”

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Posted 4 years ago

“A recent Intruder Alarm install and CCTV into a domestic property, Lynx were very professional, allowed me to make changes to the quote, the actual install was completed swiftly by a very conscientious engineer whose attention to detail was meticulous. We are super happy, Everyone we have dealt with from Office staff, surveyor and install engineer have made the process very easy and dare I say enjoyable?”

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Posted 4 years ago

“Speedy and helpful”

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Posted 4 years ago

“We needed to have work carried out on our security alarm as a matter of urgency. As a new customer I could not fault the speedy response of Lynx with friendly helpful advice at all times. A real pleasure to deal with a company that respects their customers”

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Posted 4 years ago

“After my alarm system failing several times in the last month causing unnecessary disruption to myself and neighbours included. Tried getting some advice from Lynx- after my house alarm had been going off every 20 minutes from 12am until 5.30am to be told I could do an emergency call out for the charge of £125.. to which I agreed to then find out I’m not classed as a ‘priority’ and my date would be the 30th of June - nearly a month away. I was then told by ‘Isabelle, I could call someone more local either an electrician or someone who deals with alarm systems and they will be able to do it sooner. I managed to get someone out today.. paid the call out fee to find out ‘Carole’ would not pass over the details to the company which means I’m more money out of pocket and still a faulty alarm. To which she had told me ‘your car has an mot so therefore service is required’ which I totally understand but you can take your car anywhere? But I can’t get a reputable company to fix my alarm rather than waiting 1 month. I can 100% say going forward I will always use a local company as the service is better than what I have received today. Appalling.”

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Posted 4 years ago

Dear Miss F, It is a shame that you have carried out your threat to post a bad review after your attempt to bully me into disclosing our Engineer Code. You contacted us on Friday asking for advice and we helped as best we could over the phone. The tamper issue you described with your system could not be resolved over the phone and so required an engineer visit. It was explained that, as your system had not been maintained by us for the last 4 years and due to the current Covid lockdown situation, we could not provide you with an emergency call-out. We offered you an appointment which you declined as you wanted an earlier date. You stated that you were going to take it into your own hands to switch off the system. We advised against doing this but instead suggested that you contact other companies who may be able to attend sooner. The third time you rang, you had an electrician with you and you demanded I tell you our Engineer Code. As we explained during our previous conversations, this is not something we can give out. It would seem the third-party you instructed was not competent enough to default your system. As a NSI Gold accredited company we acted correctly and professionally. Our warranted, maintained and contracted customers must always come first.

Posted 4 years ago

“Very Professional right from the initial quote through to the installation. Both members of staff took their time to go through the options. The Installation was very well done and the gentlemen who did it was excellent. Very pleased”

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Posted 4 years ago

“Support home industries! This really is a family firm, and firm means firm-trading successfully for over three decades. The reason for their success is plain good service and attention to detail. They can be recommended with confidence. Excellent.”

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Posted 4 years ago

“Excellent service from the whole company. A special thank you to Tom the engineer who installed my new alarm system, he arrived on time and carried out to fit the alarm with the minimum amount of fuss and left everything neat and tidy. Before he left he spent time showing us how to operate the new system and answered any questions that we had. Well done Lynx Security.”

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Posted 4 years ago

“All work was done to a very high standard. All the options with regard to the installation were fully explained and we were consulted at every stage. Excellent job.”

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Posted 4 years ago

“we cant fault Lynx Fire & Security engineer,fitted House Alarm and later date exterior CCTV all done efficient and clean tidy cant say enough very pleased. Highly Recommend”

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Posted 4 years ago

“Very impressed at all levels. Communication was excellent as was the information provided, the sales approach and finally the guy who came to fit the alarm. He took time to explain everything clearly and ensured everything was left clean and tidy. Thank you”

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Posted 4 years ago

“A very professional, friendly and reliable company with all the appropriate security industry affiliations and certifications. Both office staff and engineers are extremely helpful, knowledgeable and courteous - We can highly recommend this company for security installations.”

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Posted 4 years ago

“The initial survey was thorough and helpful, allowing me to make an informed decision regarding my needs. The full quotation arrived by email very soon after the survey. The fitter arrived promptly and fully explained the work involved. He was very neat and tidy and left the property in a clean state - even taking all the old equipment for disposal. I would not hesitate in recommending this company.”

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Posted 4 years ago

“The install team were brilliant very professional and curtiois The whole experience from my enquiry to install and after has been excellent I will definately recommend Lynx”

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Posted 4 years ago

“I called Lynx to have a look our old alarm system, fitted by someone else fifteen years ago! I was very impressed with the survey Lynx carried out and their quote to fit a new wireless alarm. This alarm has since been installed and not only offers a range of options to set the system but can also send notifications to our mobile phones when there is an activation on any one of the sensors. Lynx are very professional, customer orientated and affordable. Well done and thank you for helping to secure our home.”

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Posted 4 years ago

“I am very happy with my burglar alarm since been installed I’m very happy with the customer service from The surveyor and installer. The job was straightforward with no issues and answered all my questions Very highly recommended security company I would recommend to my friends and family to use this company”

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Posted 4 years ago

Lynx Fire & Security is rated 4.9 based on 1,611 reviews