Lynx Fire & Security Reviews

Name: Lynx Fire & Security
Address: Unit 6, Orion Park, Orion Way, Northamptonshire
Rating: 4.93

4.9 Rating 1,611 Reviews

99 %

of reviewers recommend Lynx Fire & Security

Company Reviews

Metrics

Info

4.9

Based on 1,611 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lynx Fire & Security:

Here at Lynx Fire and Security we believe you deserve the very best protection for your property; more importantly you need to protect your staff and your loved ones. That’s why we offer premier security systems throughout Kettering, Northampton and Peterborough.

We have over 30 years of experience in the industry, and our team of technicians can carry out installations and maintenance for a variety of fire and security systems

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Phone:

0800 998 1303

Email:

info@lynxsecurity.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The job was very professionally carried out. The installation engineers were highly experienced and made me feel confident that the alarm was correctly configured. I genuinely recommend this company.”

Helpful Report

Posted 7 years ago

“Be cautious of very short warranty and limited value of annual servicing. We have had a Lynx alarm for the last three years and paid for a service each year. Shortly after our last service the system has developed a known fault on one of the sensors. This exposed the very limited warranty and high cost of annual service with no real benefits to customers. I am loathed to write this poor feedback, but having given the company a chance to do the right thing they were curt on the phone and inflexible. In short, while our installation experience was good, there is no value in getting the system serviced and future customers should ask for an extended warranty period.”

Helpful Report

Posted 7 years ago

Dear Mr Newsham, I am sorry you felt you needed to give a negative review. As you have mentioned the system is over 3 years old so is well out of any warranty period. The system was inspected on the 17th of May and the fault was reported on the 14th of August. A visit was arranged for an engineer to attend the same day. As the engineer explained to you he has only seen this type of fault once before. Please accept my apologies if you felt our response was curt and inflexible.

Posted 7 years ago

“Clean job friendly staff excellent service”

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Posted 7 years ago

“The Service received from the initial phone call to inquire about your products to the installation , plus a telephone call we made to clear the memory on the system have been excellent you not only promise to do well but you deliver. Continue on the same principles and your business will grow even further.”

Helpful Report

Posted 7 years ago

“From the initial survey through removal of an old system & installation of a new system I found Lynx Security were efficient & professional. All appointments were kept to the agreed times.”

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Posted 7 years ago

“I found them very professional and helpful throughout the whole process of getting our alarm system installed”

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Posted 7 years ago

“A first class job.”

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Posted 7 years ago

“Very good service and customer aftercare. We've had our system fitted back in May. After few weeks we wanted to tweak the system to our needs. Lynx was brilliant. The engineer arrived as agreed and modified the zones and settings for us FOC. We are very happy with our system and we'll be installing smoke detectors to our property in near future.”

Helpful Report

Posted 7 years ago

“Lynx fitted my alarm 14 months ago and I left a 5 star review at the time. They came and serviced the system a couple of months ago and replaced all the batteries, again very reasonably priced service and engineer came on time and gave great service. Recently I had a couple of false alarms on the system and the panel sounder was not working correctly, something was obviously wrong. I called Lynx at 8am, got a callback from on call engineer within 5 mins, another call from the office within 30 mins who arranged an engineer visit same day. Turns out the panel had developed a fault that meant it had to be replaced completely. Lynx were great, without any hassle they installed a new alarm panel, and despite it being just out of manufacturer warranty period it was done free of charge as they felt it shouldn't have developed a fault (I agree!). So from first reporting a fault, Lynx had attended site, diagnosed the fault, installed new alarm, set it up and left everything working within 6 hrs. Brilliant. This really is a great company that looks after its' customers. I will not look anywhere else for my security needs and wouldn't hesitate to recommend them to anyone else. If you're looking for a reliable, trustworthy and customer focused security company, you've found it!”

Helpful Report

Posted 7 years ago

“The gentleman, who fitted the alarm, was really very helpful and left the house very clean and tidy. The service was excellent and I would recommend Lynx Security without any hesitation.”

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Posted 7 years ago

“just moved into our new house,so decided to look into an alarm system. lynx did a survey agreed a price and installation went as they explained. Would recommend them.”

Helpful Report

Posted 7 years ago

“Arranged a quote for a new alarm system because my mother has this firm for her alarm, Richard came around and gave us a quote. We decided to go ahead, the work was carried out to a very good standard, nice friendly guy fitted it. Had a problem with settings due to my pets but another man came round who was really helpful and sorted it! Now working well, feel more secure when leaving the house as well. Very pleased with choosing LYNX and look forward to receiving good quality service in the future.”

Helpful Report

Posted 7 years ago

“After contacting LYNX requesting a quote for CCTV Richard came around and gave us a quote based upon our requirements, the work was carried out efficiently and cleanly, we are pleased with choosing LYNX as we know they will continue to give us satisfactory service.”

Helpful Report

Posted 7 years ago

“Realiable, Trustworthy, excellent product. Friendly and helpful local firm.”

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Posted 7 years ago

“Very professional,very tidy and neat, and arrived when the said they would, polite and helpful.using them again for business purposes.thank you.”

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Posted 7 years ago

“Timely installation with no mess. All completed in the timescales agreed at quite stage. Very capable installation engineers.”

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Posted 7 years ago

“Kept to appointment times, professional staff. Good job all round.”

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Posted 7 years ago

“Following an attempt break in to our home, I contacted Lynx, they were very helpful and the gentleman who took the survey, was very understanding of our needs, he explained what we could do and the costs from the beginning, so no surprises. The gentleman fitting was extremely friendly, professional and when he found a hole bigger than the new alarm box behind old alarm, managed to block over it, nothing was too much trouble. I would recommend them to anyone looking for a professional service.”

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Posted 7 years ago

“The proof of how we feel about Lynx Security is that at this very moment our next door neighbour is having one of your intruder alarms fitted. We are very pleased with the System. Full marks. The Rutherfords.”

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Posted 7 years ago

“From initial quotation to instalation, Lynx were excellent. I was scheduled to have work done, then needed to get it done sooner as we'd decided to take a holiday. Although Lynx couldn't acommodate me at the time of asking, within a couple of days of asking, they managed to shuffle things around and carried out the instalation. Tom, who installed it was superb. Even hoovering up the mess when he'd finished. Top man, cheers”

Helpful Report

Posted 7 years ago

Lynx Fire & Security is rated 4.9 based on 1,611 reviews