Lust Home Reviews

Name: Lust Home
Address: 28 Oakesway, Hartlepool, Hartlepool
Rating: 4.69

4.7 Rating 1,807 Reviews

92 %

of reviewers recommend Lust Home

4.7

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Lust Home 5 star review on 7th December 2024

723

Anonymous

Anonymous // 01/01/2019

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“Orders sample wallpaper, delivery very quick and quality of samples excellent. Will be purchasing from Lust in near future.”

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Posted 1 year ago

“Love the wallpaper and that’s before I even put it up. I know it’s exactly what I was looking for”

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Posted 1 year ago

“Asked for refund, no communication”

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Posted 1 year ago

Thank you for your review Liane, It does not appear we have received any emails from you following your 2 recent sample purchases, very sorry if you have had trouble getting in touch. Our email to confirm is hello@lusthome.com, you are most welcome to call on 0808 169 1796 also if easier to resolve this. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Overall terrible experience. I ordered over £800 of wallpaper across 2 orders. Both parcels somehow didn't around with me, through a combination of Lust Homes using the most notoriously unreliable courier (Evri), and not actually dispatching my order from the warehouse - despite telling me on multiple occasions they had. Shame as the product is pretty lovely, but won't even consider for any of my other rooms that need to be decorated”

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Posted 1 year ago

Thank you for your review Madalaine! Apologies for the courier issues faced with your purchase. Its always far from ideal when a delivery does not go smoothly as we would expect and I can see following a swift investigation a refund was issued to you as requested. We appreciate the feedback regarding the courier service and are always looking to improve on this where possible for the future. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Both deliveries I paid for next day. Both didnt arrive! Very upset!”

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Posted 1 year ago

Thank you for your review Rob. After review I can see your order was placed only just after our 2pm cut off for same day dispatch resulting in this going out the following. Express delivery still got this to you the following working day but I am sorry this was 1 further than to be expected. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Lovely paper & quick delivery”

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Posted 1 year ago

“Only a request for a wallpaper sample. It’s really lovely and very thick. Will definitely be ordering.”

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Posted 1 year ago

“Wallpaper is fantastic, very happy. Nice professional packaging as well. However using evri is a disaster. I paid for next day so we could do the DIY over the weekend a d the wallpaper didn't arrive till Monday. Dreadful. Stop using evri.”

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Posted 1 year ago

“i haven’t received my package - emailed a week ago and haven’t received any response about the lost package”

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Posted 1 year ago

Thank you for taking the time to post a review. I'm very sorry you have experienced issues with your delivery. If this has still not reached you, please reach out to our team via phone or email, hello@lusthome.com and we can get this sorted for you right away. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Love the huge collections of fabulous wallpapers and paints , the samples are big enough to really see how it would look on your wall, impressed, will be ordering soon”

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Posted 1 year ago

“Still haven’t received. Not offered a discount or anything. Messed me about as has to change decorator.”

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Posted 1 year ago

“I have only bought a sample to look at so far but love it and plan to buy 2 rolls for my feature wall!”

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Posted 1 year ago

“Excellent service & the wall paper is stunning 😍”

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Posted 1 year ago

“Sent for samples first arrived and they were just what i wanted large enough to see the pattern paper is gorgeous great quality and arrived on time the company kept me informed of the progress of my delivery exelant experience 😀 👍”

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Posted 1 year ago

“Product was received timely. The wallpaper print was absolutely gorgeous and vibrant! I will be purchasing very soon.”

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Posted 1 year ago

“Wallpaper is truly amazingly! Can't wait to decorate with it. Was also massively impressed with how the paint options are matched to wall papers on the website too...very clever! If I didn't live in a new house with freshly plastered walls I could literally decorate every single room with the range of their website. The delivery box was also remarked upon by all who have seen it and was delivered quickly. Couldn't be more impressed”

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Posted 1 year ago

“Gorgeous paper, beautifully packaged and super fast delivery, thankyou”

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Posted 1 year ago

“Brilliant and beautiful quality wallpaper. Website easier to use and delivery was quick.”

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Posted 1 year ago

“Quick delivery and great product”

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Posted 1 year ago

“Very helpful, beautiful products. Arrived in a timely manner”

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Posted 1 year ago

Lust Home is rated 4.7 based on 1,807 reviews