Lust Home Reviews

Name: Lust Home
Address: 28 Oakesway, Hartlepool, Hartlepool
Rating: 4.69

4.7 Rating 1,807 Reviews

92 %

of reviewers recommend Lust Home

4.7

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Lust Home 5 star review on 7th December 2024

723

Anonymous

Anonymous // 01/01/2019

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“Absolutely gorgeous wallpaper, one very happy daughter!”

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Posted 1 year ago

“I recently ordered wallpaper from Lust, delivery was speedy and the goods packed with care. I had ordered too many rolls and arranging a return was easy. Customer service was excellent through the whole process - I would definitely shop with Lust again :-)”

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Posted 1 year ago

“Arrive on time”

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Posted 1 year ago

Thank you so much for your review! Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Samples came quickly, as did the wallpaper we eventually ordered! Love the bright colours, not something you would find in the shops. Gives our home a unique feel.”

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Posted 1 year ago

“So pleased with the beautiful wallpaper 😊”

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Posted 1 year ago

“Very expensive the shipping and then I had to pay extra 90 euros for customs .”

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Posted 1 year ago

Thank you for your review! I am very sorry for any trouble the price may have caused. We are always looking to expand our range of international services and make prices more affordable were possible. As customs/tax is a local fee to the destination we cant cover this in advance of a purchase, apologies again for any trouble this cost may have caused. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Great products, and the customer service is good as you get a person replying directly to you by email. However I only gave four stars because I placed an order for next day delivery and paid for it, as the website allowed me to. But was later told that because I started checkout before the cut off (around 1355), and finalised after (1406) (cut off is 2pm) I didn’t get next day delivery (which I had paid for as the website allowed it). Surely the cut off time should be in built to the website checkout so you can’t begin a next day order, or in fact it shouldn’t allow the final checkout/payment to proceed past the time with that next day delivery selection. Or honour the order as it was placed within minutes.Suffice to say I received it 2days after placing the order. but was not refunded for next day delivery.”

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Posted 1 year ago

Thank you so much for your review and for sharing your feedback on this. As the cut off time is limited directly to the services shown the issue would be in the time taken crossing over to this. The service would only change if the page is refreshed, sadly when proceeding just a little bit too late this does not automatically update. I will pass this on to see if we can have anything setup to show this when close to the cut off. Appreciating for this I have refunded your delivery cost, allow up to 3 working days to clear in your bank account. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Amazing service. Fast delivery. Very impressed. Love our selection of wallpaper we chose. Will 100% use Lust again.”

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Posted 1 year ago

“Beautiful quality wallpaper in fabulous designs , highly recommended”

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Posted 1 year ago

“Brilliant quality paper and such a great selection of wallpapers to choose from. Delivery super quick. I’ll be back for more”

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Posted 1 year ago

“Arrived on time, looks great. Very happy!”

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Posted 1 year ago

“Can’t fault the product but our package was left outside at another address Luckily the weather was ok but not ideal”

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Posted 1 year ago

Thank you so much for your review! I am glad to hear you loved the product and to hear under the poor circumstance of delivery this was not a further issue. We have raised this concern with the courier respectful of the delivery and the driver will be most certainly brought up on it as that should not have happened this way. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Recived my free sample very promptly”

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Posted 1 year ago

“So much loveliness to choose from ☺️”

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Posted 1 year ago

“I still have not received my sample”

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Posted 1 year ago

Thank you for your review! Our samples are typically much quicker to arrive, very sorry to hear this. If this has still not reached you, please reach out to our team on email, hello@lusthome.com too confirm your address and we will be happy to get a replacement posted. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Very fast efficient service and the paper is gorgeous.”

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Posted 1 year ago

“Dpd tried to delivery but didnt leave it in the cupboard, its now at the local post office which i cant get to until saturday.”

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Posted 1 year ago

Thank you for your review! I am very sorry for any trouble this delivery issue has caused for you. After failed delivery the courier diverted this for pickup as they were unable to leave it secure, I hope you love the product never the less if now up on your wall. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“I recently bought wallpaper and paint from Lust home, and the wallpaper was bright and good quality, while the paint had excellent coverage and was also great to work with.”

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Posted 1 year ago

“Absolutely love my wall paper, fast delivery, very well packed”

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Posted 1 year ago

“Prompt ,polite,polite service”

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Posted 1 year ago

Lust Home is rated 4.7 based on 1,807 reviews