Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.35

4.4 Rating 222 Reviews

83 %

of reviewers recommend Luminati

4.4

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Luminati 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

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“It s only 3 stars, because communication with Luminati was a little bit hard ,and also waiting time for my bites were over 3 weeks.”

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Posted 1 year ago

“Everything arrived safely! Perfect for what I wanted it for! Well made product! Thank you!”

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Posted 1 year ago

“Great product at a great price, delivery a little slow but otherwise 10/10.”

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Posted 1 year ago

“This company sent me my order after three weeks and it was because I called to ask where my order is and for more they send me some broken plastic pieces that support the screen when the web shows that they are aluminum, I have sent them an email and no they respond and now they play crazy, be careful with this company”

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Posted 1 year ago

“Order came damaged and without all the parts. Called about this and was asked to email photos. Did this, twice big no reply. Emailed again, no reply. Left with a damaged item I cannot use. Rubbish.”

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Posted 1 year ago

“Awaiting committee approval to order more”

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Posted 1 year ago

“I ordered Clear Acrylic Food Display Cabinet. The quality is very nice and it is the same as what I see on the website. The delivery take long time but I am happy now.”

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Posted 1 year ago

“We ordered an item which we decided wasn't suitable. Upon eventually getting a response from Kate at Luminati, we were told incorrect information regarding their terms and conditions on returns. We corrected Kate and agreed to pay the postage on the return. We packaged it back up in the original packaging Luminati sent it to us and returned it via Parcelforce. We received an email from Kate, showing photos of the item absolutely smashed to pieces, you couldn't have done a better job with a sledgehammer. They now say we need to claim from Parcelforce (which is another story) but I need photos of the external and internal packaging and despite 5 email requests, I am still yet to receive these, therefore they are holding up my Parcelforce claim. I honestly think that this item was damaged when it arrived back at Luminati as they did not want to refund us the money and are now ignoring us again as they did at the start when we asked about returning the item. Very poor service.”

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Posted 1 year ago

“12 frames were ordered, boxes were damaged on arrival. When checked some of the damage must have been prior to despatch, which makes me doubt quality control standards. Replacement polycarbonate sent out to replace damaged items, some of which were also damaged, now had 3 deliveries before we have full delivery without damage. Communication not great, no email replies since the initial complaint, just emails notifying that packages were on the way and with the courier.”

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Posted 1 year ago

“Nice article”

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Posted 1 year ago

“We were a few fixings short. I rang to get more sent out. Somebody was supposed to be getting back to me. I chased this up and was told again that somebody would get back to me. I still haven't heard anything.”

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Posted 1 year ago

“Very pleased with my order and the customer service. The original case was delivered damaged but the issue was resolved very efficiently and I'm very happy with the replacement. Would happily recommend to others.”

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Posted 1 year ago

“The product was good, but it arrived with damage. I contacted Luminati via their website (it’s the only contact method advertised) to swap it and they did not reply. My opinion is that you should avoid purchasing from them as they have no customer service.”

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Posted 1 year ago

“Great company to deal with - very efficient and received my order within a few days. I will be placing a further order shortly”

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Posted 1 year ago

“The display frames that I have recently bought certainly look impressive. They were relatively easy to put up. The one element of my purchase that nearly put me off buying the frames was the cost of packing and delivery. To me, it seemed unusually high and it wasn't as if they were being sent under 24 / 48 hour delivery.”

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Posted 2 years ago

“Not my first case from Luminati, but yet again, the quality is exceptional. Could not be happier.”

Luminati 5 star review on 21st February 2023

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Posted 2 years ago

“Product arrived quickly, safely packaged and as described.”

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Posted 2 years ago

“Yes a very good made to measure product a good quality acrylic display box”

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Posted 2 years ago

“A4 poster frames were superb; good quality, look good and fitted the bill perfectly.”

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Posted 2 years ago

“I'm a returning customer of Luminati. One of the two items I ordered was in the wrong finish, but Luminati's customer service was absolutely faultless! Products top quality as always. Thank you”

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Posted 2 years ago

Luminati is rated 4.4 based on 222 reviews