Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.35

4.4 Rating 222 Reviews

83 %

of reviewers recommend Luminati

4.4

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Luminati 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

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“I have tried to contact Luminati on multiple occasions to report that the item was damaged when received. I have reported the damaged item by email to “enquiries@luminati.co.uk” (cc-ing “Despatch@luminati.co.uk”) on 22 January 2025, within 24 hours from reception. I have since then tried to contact Luminati by email to “CustomerServices@luminati.co.uk” on 31 January 2025 and to “luminatiadmin@luminati.co.uk” (cc-ing “enquiries@luminati.co.uk” and “CustomerServices@luminati.co.uk”) on 7 February 2025. I have not received any response to any of these emails as of today, 17 February 2025, but automatic responses to those addressed to “enquiries@luminati.co.uk”. The customer services appear to be either non-existent or ignoring my emails. There is a phone number I can ring. If I do not get a response as a follow-up to this review, I may try to ring their phone number.”

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Posted 4 days ago

“Very efficient. Great communication. Fast delivery.”

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Posted 1 week ago

“Both custom orders were cut too short yet they would only refund for 1 despite me sending picture proof”

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Posted 1 week ago

“I ordered twice from this company and both times my order arrived too short, despite paying for it to be custom cut! Both orders were over £100 each and despite agreeing to refund my money, it has not been returned.”

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Posted 3 weeks ago

“Good product and fair price.”

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Posted 3 weeks ago

“I ordered a leaflet holder which arrived damaged. I emailed Luminati over a week ago and have still not heard back. I have sent another email to chase but not impressed with the post sales Customer Service”

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Posted 4 weeks ago

“Very pleased with the choice of products Illuminati has to offer. Needed my delivery quickly and it was sent within 2 days - great service!”

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Posted 1 month ago

“Great Products, good, helpful customer service and speedy delivery. Will definitely use again”

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Posted 2 months ago

“Ticked every box: high quality, keenly priced, well packaged and promptly delivered.”

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Posted 2 months ago

“Excellent product of high quality and finish. Care went into the packaging and delivered in first class condition.”

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Posted 2 months ago

“I love my 2 display cabinets. Absolutely gorgeous and make the sculptures in them shine even more. Well worth the wait!! I have to say that although the first shipment one cabinet was scratched, the team in Luminati responded very fast and sent me a replacement very fast, which came over really fast. Ii would highly recommend”

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Posted 2 months ago

“Luminati were very accomodating, their products are or excellent quality and their service is quick and efficient. We needed a bespoke size of acrylic frame and this was not a problem for them. Would definitely recommend this company if you are looking for any type of acrylic frame.”

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Posted 3 months ago

“Easy ordering, good communication, was just what I was looking for.”

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Posted 3 months ago

“Purchased a bespoke 'clip frame". Great service and frame was outstanding quality . Very pleased”

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Posted 3 months ago

“Nice product, although not complicated to assemble some instructions would be handy. Customer services is great. Personally I’d prefer the square to be attached.”

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Posted 3 months ago

“Excellent and fast service”

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Posted 3 months ago

“Ordered 2 cabinets, both arrived broken in same place. Not due to shipping but fault with cabinet. Sent photos to Luminati, no reply. Sent photos again 2 weeks later, no reply. Non existent customer service.”

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Posted 3 months ago

“ALWAYS fantastic service. Great people to deal with and very reliable. Thank you.”

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Posted 3 months ago

“Great product, great price and items very well packaged fro transit. Highly reecommended.”

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Posted 4 months ago

“Product looks great in the lobby”

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Posted 4 months ago

Luminati is rated 4.4 based on 222 reviews