Lumena Lights Reviews

Name: Lumena Lights
Address: Centre 33, Long March, Long March Industrial Estate, Daventry, Northamptonshire
Rating: 4.89

4.9 Rating 323 Reviews

98 %

of reviewers recommend Lumena Lights

4.9

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Lumena Lights:

High quality garden and outdoor lighting available with next working day delivery. Specialists in 12v low voltage and bollard lighting.

Visit Website

Phone:

1327871161

Email:

sales@lumenalights.com

Location:

Centre 33, Long March,
Long March Industrial Estate,
Daventry
Northamptonshire
NN11 4NR

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Lumena Lights 5 star review on 4th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service and very prompt delivery. This was linked to extremely excellent customer service and the ability to talk to a human being for a change.”

Helpful Report

Thank you very much for your feedback, Gerry. We always aim to keep the customer experience as hassle-free as possible. Best Regards, The Lumena Lights Team

“Great quality”

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Thank you for the positive feedback, Dan. Best Regards, The Lumena Lights Team

“Great service & prices.”

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Thanks for leaving us a kind review, Mark, it is very much appreciated. Best Regards, The Lumena Lights Team

“Great quality and gives a lovely light. Really pleased.”

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Thank you for leaving such a kind review. Please don't hesitate to get in touch if there is anything else we can help with. Best Regards, The Lumena Lights Team

“Prompt and easy to deal with. Offering a superb range of lights.”

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Thank you very much for your positive feedback, Robert, it is greatly appreciated. Best Regards, The Lumena Lights Team

“Good quality product delivered very quickly”

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Thank you for your kind review, Roger, it is very much appreciated. Best Regards, The Lumena Lights Team

“Good reliable company.”

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Thank you for your positive review, Rafael. It is greatly appreciated. Best Regards, The Lumena Lights Team

“The product was easy to install, they look really good and the service was impecable”

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Thank you for your positive feedback, Barry, it is greatly appreciated. Best regards, The Lumena Lights Team

“Great products & polite/efficient staff”

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Thank you for your helpful feedback, Chris, it is very much appreciated. Best Regards, The Lumena Lights Team

“Purchased 3 solar heavy duty bollard lights. Very pleased with the quality which provided good evening light even after the darkest winter days. Unfortunately one has failed after approximately 10 months. However after a brief email and conversation with Elliot a replacement and collection return was sorted for the next day. Great customer service which is not always the case with every company. A true test of customer service is when things go wrong. Lumena has excelled. If I could award 6 stars then I would have.”

Helpful Report

Thanks very much for your positive feedback on Lumena. We are happy to hear the issue was resolved swiftly and that your lights are once again working. Please feel free to contact us if there is anything else we can help you with. Best Regards, The Lumena Lights Team

“excellent customer service - thanks to Elliot and fast service for my item too”

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Thank you for your kind feedback on your experience with us, it is very much appreciated. Best Regards, The Lumena Lights Team

“Huge thanks to Ben Courtney..... Who took the time to explain what LED bulbs I needed to match the correct transformer..... As customer service goes........Top class...... Always replied to e-mails and was very helpful each time...... Would highly recommend this company......”

Helpful Report

Thanks for your positive feedback, Steve. We're glad to hear Ben solved your query. Please be in touch if there is anything else we can help with. Best regards, The Lumena Lights Team

“Very fast delivery and the products are of excellent quality. Very pleased.”

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Thanks for your kind review, Thomas, it is greatly appreciated. Please feel free to contact us if there is anything else we can help you with. Best regards, The Lumena Lights Team

“lights look lovely But the finish could be better”

Helpful Report

Thanks for your feedback on this product, John, we will certainly take it into account. Please feel free to get in touch if there is anything else we can help you with. Best Regards, The Lumena Lights Team.

“Ordered a replacement transformer for an outside water feature. Spoke to Lumena and received good technical support. As a result placed an order which was quickly dispatched and delivered well packaged and was easily installed and working. A no fuss transaction”

Helpful Report

Thank you very much for your positive feedback, Derek. We are happy to hear you could get your water feature up and running again ASAP. Best Regards, The Lumena Lights Team

“Came across Lumena Lights by chance and decided to purchase the 230vac Rock light in Slate. Product arrived next day, very well packaged and a fantastic product, looks just like s rock during the day and looks amazing when it goes dark and lights up. Will be buying more from them.”

Helpful Report

Thank you very much for your kind review, Neil. We would love to see some photos of your latest install. Feel free to contact us if there is anything else we can help with. Best regards, The Lumena Lights Team

“Lucena supply good quality outside lights. The prices were fair with a good delivery performance.”

Helpful Report

Thank you for your helpful review, Mark. It is greatly appreciated. Best Wishes, The Lumena Lights Team

“When I looked on Lumena's website the brand of bulb that I was looking for was out of stock. A helpful member of the customer service chat link found me a suitable alternative brand of the same specification. The next day delivery was true to it's word and I installed the bulbs in my garden lighting the afternoon after placing my order. I am pleased with both the service and the bulbs.”

Lumena Lights 5 star review on 19th May 2021

Helpful Report

Thank you very much for your helpful review, John. We are pleased to hear your garden lights are up and running again. This is a great image, thanks fro sharing! Best regards, The Lumena Lights Team

“Update! My lights are now finally installed and they look fab! Really good,solid quality which will last for years. Very happy!Excellent service from Lumena. Ordered bollard lights which arrived very quickly and well packed. Not installed yet due to the weather! I am sure they will look fab.”

Lumena Lights 5 star review on 13th May 2021

Helpful Report

Thank you very much for leaving such a positive review, Madeleine. We could do with some summer weather, hopefully the rain will stop and you can get them installed soon! We would love to see some photos once they are in if you wouldn't mind sharing! Best Regards, The Lumena Lights Team

“product looks good and will do the job, but this device is not fully water proof. The rear cable entry point has no rubber gasket, however one has to bare in mind this is a 12vac system”

Helpful Report

Thank you very much for your feedback. Only products rated Ip68 are fully waterproof. Whilst not all of our products are rated IP68, all have a high enough IP rating that they remain protected if installed as advised, without compromising on functionality or appearance. Please feel free to contact us if there is anything else we can help you with. Best regards, The Lumena Lights Team

Lumena Lights is rated 4.9 based on 323 reviews