Lumena Lights Reviews

Name: Lumena Lights
Address: Centre 33, Long March, Long March Industrial Estate, Daventry, Northamptonshire
Rating: 4.89

4.9 Rating 334 Reviews

98 %

of reviewers recommend Lumena Lights

4.9

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Lumena Lights:

High quality garden and outdoor lighting available with next working day delivery. Specialists in 12v low voltage and bollard lighting.

Visit Website

Phone:

1327871161

Email:

sales@lumenalights.com

Location:

Centre 33, Long March,
Long March Industrial Estate,
Daventry
Northamptonshire
NN11 4NR

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Lumena Lights 5 star review on 4th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great lights, speedy delivery and super after sales service, I can highly recommend!”

Helpful Report

Thank you very much for your review Guy! We are pleased to hear you are happy with your purchase and our service we provide. Best Regards, Lumena Lights Team.

“Ordered a photocell for my mothers exterior light & paid for next working day delivery via UK Mail - didn't arrive. Called your customer service - nice response but after contacting UK Mail & finding out they had misdirected and would TRY to deliver on 24th (but couldn't guarantee??) - very disappointed that having paid £5 for a £5 item & the delivery service admitting that they had lost it, your staff did not push UK Mail to guarantee delivery of an item that they had lost!! Spent a lot of money over the years with you - probably won't again £5 voucher if I spend even more? Don't think so - you will probably lose that as well..”

Helpful Report

Thank you for your review Ron. I personally dealt with your request and can assure you that i did all i could to ensure your parcel was delivered on the 24th. Having checked the tracking upon my return i can see that your parcel was delivered first thing in the morning, which i was very pleased to see. Next working day is our standard delivery service; however, being so close to christmas there can be delays due to extra pressure on the couriers which are out of our control. Apologies that your parcel was delayed by UK Mail but we are pleased that it managed to reach you in time to take it to your Mother over the christmas period.

“Product arrived promptly and on time -slight problem with part of the product which was resolved without any drama -the sign of a good company :)”

Helpful Report

Thank you for your positive review William, we really do appreciate it. Best Regards, Lumena Lights Team.

“Replied quickly to an email regarding a lamp bought 4 years ago and the suggestion of a replacement part, which came the next day, did the trick. Excellent customer service.”

Helpful Report

Thank you for your positive review Jane! We are happy to hear this solved your issue and your light is now working correctly again. Best Regards, Lumena Lights Team.

“Really pleased with the lights we purchased. Not only was the price the best around but they were delivered the very next day without paying extra.”

Helpful Report

Thank you for your positive review Nicholas. We are pleased to hear that you are happy with your lights and our service. Best Regards, Lumena Lights Team.

“GREAT PRODUCT. FAST DELIVERY. VERY HAPPY.”

Helpful Report

Thank you for your positive review Stuart! We are pleased to hear you are happy with our service. Best Regards, Lumena Lights Team.

“excellent prompt service the carrier kept us fully informed of delivery slots”

Helpful Report

Thank you very much for your positive review! Best Regards, Lumena Lights Team.

“Very good service got my light fitting on my chosen day. Bought to match same light at front which looks very nice.”

Helpful Report

Thank you Linda for your positive review, we very much appreciate it and are really glad to hear you are happy with your purchase. Best Regards, Lumena Lights Team.

“1st class service”

Helpful Report

“very helpful member of staff assisted with a strange situation involving an eBay reseller of the same item purchased on the same day. and the item is exactly what i have been after for ages”

Helpful Report

Thank you for your positive review, Mike. We really appreciate it. Best Regards, Lumena Lights Team.

“Outstanding on-line order and delevery service”

Helpful Report

“Always a pleasure to do business with Lumena. No fuss, no bother - just good service and speedy delivery.”

Helpful Report

Thank you very much for your positive review, Andrew. We really do appreciate it! Best Regards, Lumena Lights Team.

“Excellent customer service - I had a very in-depth online chat with Ben; he was exceedingly helpful. I ordered the lights and they were delivered within a couple of days.”

Helpful Report

Thank you very much for your positive review, Patricia! We are pleased to hear that you are happy with our service. Best Regards, Lumena Lights Team

“Fittings arrived next day all present and correct”

Helpful Report

Thank you very much for your positive review, Alex! We really do appreciate it. Best Regards, Lumena Lights Team

Lumena Lights is rated 4.9 based on 334 reviews