Lumena Lights Reviews

Name: Lumena Lights
Address: Centre 33, Long March, Long March Industrial Estate, Daventry, Northamptonshire
Rating: 4.89

4.9 Rating 334 Reviews

98 %

of reviewers recommend Lumena Lights

4.9

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Lumena Lights:

High quality garden and outdoor lighting available with next working day delivery. Specialists in 12v low voltage and bollard lighting.

Visit Website

Phone:

1327871161

Email:

sales@lumenalights.com

Location:

Centre 33, Long March,
Long March Industrial Estate,
Daventry
Northamptonshire
NN11 4NR

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Lumena Lights 5 star review on 4th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extention pole differs in size both ends. Made very well so really good and strong but unfortunately wasn't right size for my needs. Ordering and delivery was great and quick.”

Helpful Report

Thank you for your kind comments. We are sorry the product you ordered wasn't right for your requirements. We are disappointed to see you only rated us 3 stars but hope we can get better next time :) Sincerely, The Lumena Lights Team

“Good product - as per previous experience - but I do object to being forced to pay for "next day" delivery”

Helpful Report

Thanks for the order and review Brian, We use tracked couriers DPD and DHL, and the delivery service we (and they) offer is 'next working day'. This is the service we use, as it gets orders to customers quicker, safer and reliably tracked. That service has received a high level of positivity over the years for those reasons. The postage cost also involves everything we do as a company to ensure the product / order is as perfect as possible before it's handed to the courier. We have a threshold of £120.00 (inc VAT), anything over that, is free carriage and still 'next working day' which we feel is a good service compared to many other lighting companies. Thanks again for your order and enjoy the lights! Kind Regards, The Lumena Team.

“Great service and excellent communications”

Helpful Report

Thank you very much, Shaun, for the good review! We are glad to hear you are happy with the service we provide. Best Regards, The Lumena Team.

“I was very pleased with the transformer I bought and have no complaints about Lumena's service. However, DHL who were the carriers were a total failure. I paid for next-day delivery and the item should have been delivered on Friday the 21st. It was not until late on Friday evening that DHL informed me that it would not be delivered until the next working day. As they don't appear to deliver at weekends I did not receive the transformer until the following Monday. Big disappointment!”

Helpful Report

Thank you for your review, Andrew. We're glad to hear you are happy with the product and service from us at Lumena. We are sorry to hear about the delay you experienced with DHL. Unfortunately courier delays can happen, which as I am sure you can understand, are out of our control. We can only apologise on their behalf. If you would like to contact us, we shall see if there is anything we can do in regards to your delivery cost. Best Regards, The Lumena Team.

“I have been using Lumena lights for a few years now and their products and service levels are fantastic - Ben is always very helpful”

Helpful Report

Thank you, Sarah, for your 5 star review. We are pleased to hear that you are happy with the products and service we provide. We really appreciate your custom and thank you for being a returning customer. Best Regards, The Lumena Lights Team.

“seamless ordering and delivery”

Helpful Report

Thank you so much for your 5-star rating, Richard! We really appreciate your review and are pleased to hear of your seamless experience with us. We hope you'll continue to be a repeat customer and enjoy our products in the future too!

“product quality was excellent, I will be buying more.”

Helpful Report

Thank you so much Leslie for the 5 star rating of Lumena Lights! I'm thrilled to hear that you found our product quality to be excellent and that you will be buying more. We truly appreciate your loyalty as a customer. Thank you.

“Fast delivery, good product”

Helpful Report

Many thanks for the review, Dan, it is greatly appreciated. Kind regards, The Lumena Lights' Team

“Great product just what I needed for my model railway, good price and delivered in under 24 hrs via DPD what a fantastic company. David from Norwich.”

Helpful Report

Thank you for your very kind review, David. We're pleased to hear you got what you needed. Please do get in touch if there is anything else we can help with! Best regards, The Lumena Lights' Team

“Great quality products”

Helpful Report

Thank you very much for your helpful feedback. Best regards, The Lumena Lights Team

“Usual great service & delivery”

Helpful Report

Thank you for your kind review, Chris. Best regards, The Lumena Lights Team

“Good quality, fair prices, speedy delivery”

Helpful Report

Many thanks for your positive review, James. Best regards, The team at Lumena Lights

“Bought the 360 spike lights really pleased with the quality and now installed and look great. The service and delivery was absolutely first class.I would not hesitate in recommending.A big thank you to sales and marketing team.”

Helpful Report

Thank you for your helpful feedback, Owen. It is greatly appreciated. Best regards, The Lumena Lights Team

“The service was excellent , easy ordering and very swift delivery . The artificial rocks have blended well with existing rock in the new rockery”

Helpful Report

Many thanks for the review, Tiphanie. We're pleased to hear the rocks look the part! Best regards, The Lumena Lights' Team

“All good quality”

Helpful Report

Many thanks, Ian. Best regards, The Lumena Lights' Team

“Customer service was amazing from sending me link for the spare glass that I needed. Order was dispatched immediately and delivered the next morning despite it being Christmas Eve. Would definitely recommend this company.”

Helpful Report

Thank you for the helpful review on Lumena. We always dispatch orders ASAP, usually on a next working day delivery service, so we're pleased to hear your parcel arrived in time for Christmas! Best regards and happy new year! The Lumena Lights Team

“good commication , fast delivery”

Helpful Report

Thanks very much for your positive feedback, Michael. We very much appreciate it! Best Regards, The Lumena Light's Team

“really good quality item, would recommend it. Thank You.”

Helpful Report

Many thanks for your positive review, Gary! Best Regards, The Lumena Lights' Team

“Great service”

Helpful Report

We're pleased to hear you had a positive experience with us. If there is anything else we can help you with, please do get in touch! Best Regards, The Lumena Lights' Team

“Excellent service. Prompt delivery.”

Helpful Report

Thanks for your positive feedback on Lumena. It is very much appreciated. Best Regards, The Lumena Lights' Team

Lumena Lights is rated 4.9 based on 334 reviews