Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,286 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Email:

paul@love-logs.com

Love Logs 5 star review on 1st February 2025

186

Anonymous

Anonymous // 01/01/2019

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“Logs are very good quality, delivery guy clearly had a bad day but we have them”

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Posted 3 years ago

Oh no, so sorry to hear that the driver wasn't up to scratch - if you want to pass us any info to feedback to DPD just let us know! Happy pizza making 🍕

Posted 3 years ago

“Best burning charcoal I've come across. The kicker is the starters - they work better than anything on the market.”

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Posted 3 years ago

Thanks so much for the review Tom, we absolutely love the Caradoc, and it comes with a 100% traceable supply chain from right here in the UK! 🔥

Posted 3 years ago

“Prompt delivery: super quality: especially the named species charcoal! Most importantly the replenishment of trees for each purchase. Besides which, good people who deserve to succeed Mark& Hilary Sutton”

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Posted 3 years ago

Hello Mark and Hilary, thank you so much for your kind words, after all the highs and lows of a year running a new business, comments like these really make it all worthwhile 😃😃😃

Posted 3 years ago

“Good service, and good message on sustainability, but the product is just ok. The charcoal doesn’t last long enough for long cooks. I typically have to use twice as much as (for example) the Kamado Joe XL charcoal.”

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Posted 3 years ago

Hi, Thanks for taking the time to come and share your thoughts, and so sorry the Caradoc wasn't up to your expectations. I've emailed you separately to see if there's anything we can do to make up for your experience. Paul

Posted 3 years ago

“Great product and quick delivery highly recommended”

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Posted 3 years ago

Thanks so much for the review!!! 🔥

Posted 3 years ago

“High quality products and great buying process”

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Posted 3 years ago

Everything we set out to achieve 😎 Thanks Lee!

Posted 3 years ago

“Amazing service and the best products, got to say the quality of the logs for my Ooni are just amazing.”

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Posted 3 years ago

Thanks so much for the amazing review Josh!!!

Posted 3 years ago

“Super products, fast delivery, couldn't be happier!”

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Posted 3 years ago

😃

Posted 3 years ago

“Great product and quick delivery, even better they are supporting the environment.”

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Posted 3 years ago

Thanks so much for the review, we always wanted to sell the best fuel possible while making the business regenerative and give back more than it takes away 🤩

Posted 3 years ago

“Finally got our chiminea burning with these logs. They’re great!”

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Posted 3 years ago

Yay! There's nothing more frustrating with rubbish logs, we're SO pleased to hear we helped 😃

Posted 3 years ago

“Ordered some lumps of Cherry wood for my off-set smoker. Perfect size and smelled great when smoking away. The box was really well packed and after a 10 hour smoke session, I only used around a third of the box. Dispatched the day I ordered them and delivered the next day for free.”

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Posted 3 years ago

Awesome, thanks so much for the review Ian, these are the sort of experiences we set up the business to deliver 🔥

Posted 3 years ago

“Great service and feels good to support a UK company who support sustainability”

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Posted 3 years ago

Awesome, thanks so much Lee! 🔥🔥🔥

Posted 3 years ago

“Arrived quickly, great company, will certainly buy their products again!”

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Posted 3 years ago

Thanks so much Alison!!!

Posted 3 years ago

“Great service and delivery the next day”

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Posted 3 years ago

🚐💨

Posted 3 years ago

“Excellent independent company, environmentally sound, providing great quality products, pizza oven wood, fire pit packs etc. Quick delivery and fair prices.”

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Posted 3 years ago

Thank you so much for the kind review Sergio, we're glad you love what we do and thanks for supporting us!!! 🔥

Posted 3 years ago

“Really good sized wood, ideal for the pizza oven. Burns with little to no smoke at all. So much better than the pellets I used prior. Delivery was the next day I believe. Also delivered without any plastic at all. Even down to the brown tape. Very impressed. Will use again when I get through it all”

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Posted 3 years ago

Awesome, thanks Peter, we love our Karu and wanted to bring the best product possible to market for it. Not using plastic just feels like a no-brainer to us, when the product just doesn't need it 😃 Thanks so much for the review!

Posted 3 years ago

“So pleased with the pellets I’ve got for my Ooni Fyra pizza oven. Simple and straightforward process to order and speedy delivery. Little ash left from them as they’re burning down. These are now my go to for future orders.”

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Posted 3 years ago

Whoop! Thanks so much for the review Richard, we really just want to make fire management as easy as possible - launching the pizzas is hard enough 😂

Posted 3 years ago

“Needed some wood chucks for my new kamado joe. Bought the mixed box which was delivered promptly and packaged extremely well. The chucks smoked beautifully as well. Would definitely recommend and will be using them again.”

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Posted 3 years ago

Thanks so much for the review Phil! And all sustainable and traceable too - what's not to love? Don't forget to use your referral code to get £5 off when you refer a freind 😃

Posted 3 years ago

“Fantastic experience of purchasing wood pellets, fire lighters and matches from this UK company. Really love their ethical approach to wood production and supply.”

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Posted 3 years ago

Thanks so much for the review Adam! We just couldn't believe how much wood and charcoal is imported, so we thought we should focus on home-grown 😃

Posted 3 years ago

“I just wish all online business's could be as good as Love Logs.....great product, delivered in double quick time and great customer interaction nd resolution when i made a mistake in order”

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Posted 3 years ago

Awesome to hear, thanks so much Mark! We feel your pain with frustrating ecommerce and always said we wanted to do it differently! 😃

Posted 3 years ago

Love Logs is rated 5.0 based on 2,286 reviews