Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,326 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 17th February 2025

Matt Grainger

Love Logs 5 star review on 14th February 2025

Deborah Richardson-Webb

Love Logs 5 star review on 1st February 2025

Shangita Haq

Love Logs 5 star review on 21st January 2025

CAROL RAVEY

Love Logs 5 star review on 15th December 2024

Deborah Holt

190

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, fast delivery and excellent customer service! I messed up the delivery address and it got rectified swiftly. Charcoal is great - lasts long and burns very clean.”

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Posted 1 year ago

Thanks so much for the lovely review, happy BBQing - hope the sun comes out to play this weekend! Paul

Posted 1 year ago

“Great service and great logs. We’ve used love log’s several times now never any problems, the logs are always packed well in good sturdy boxes. As we don’t have an out building for storage this makes a big difference as we can store the boxes without any mess.”

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Posted 1 year ago

Thanks so much for the review Peter and for supporting our business, we love seeing the regular names pop up 😍 Paul

Posted 1 year ago

“I've used love logs for some time, but more recently with the subscription of monthly deliveries. It's a very easy, trouble free process. They always notify me of taking payment and delivery day - pretty faultless. The logs are great, with a great heat and burn time.”

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Posted 1 year ago

Ahhh thanks so much Steven! We love seeing the regular names pop up, thanks for your support 🤩 Paul

Posted 1 year ago

“Great product service and delivery happy like a panda.”

Love Logs 5 star review on 17th August 2023

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Posted 1 year ago

Thank you for the brilliant review, Gareth, that looks like a toasty fire 😍 Heather

Posted 1 year ago

“excellent price, fast fulfillment, and logs burning great so far! Will definitely purchase again.”

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Posted 1 year ago

Thank you so much for this fantastic review! We're so glad you were happy with your order and hope to see you again soon 😀 Heather

Posted 1 year ago

“Quick delivery”

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Posted 1 year ago

Thank you for the 5* review Thomas, we're glad you were happy with the service 🙌 Heather

Posted 1 year ago

“Easy to order and fast delivery”

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Posted 1 year ago

Thank you for the great review 🤩 Heather

Posted 1 year ago

“High quality wood purchased for my gozney dome. Burns so efficiently. Also the added positivity of knowing trees have been planted! Super impressed with the quick delivery too. Keep up the great work guys!”

Love Logs 5 star review on 15th August 2023

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Posted 1 year ago

Thanks so much for the great review, William! We're so glad you were pleased with your order, happy pizza making 🍕 Heather

Posted 1 year ago

“Very speedy delivery. Great service. Thanks”

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Posted 1 year ago

Thank you for the great review! Heather

Posted 1 year ago

“Excellent customer service. Speedy response and sound advice. Unfortunately, what I was looking for was no longer available. However, I asked about alternatives and suggestions were made. Purchased a box and were delivered next day with a hand written note. Nice to see you companies taking the time to hand write notes saying thank you for the business.”

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Posted 1 year ago

Thank you so much for the lovely review, Paul. We really do appreciate your business and we're glad you were happy with your order 😀 Heather

Posted 1 year ago

“Outstanding customer service and passion for their products. Always happy to answer any questions if you reach out for advice! Have now placed several orders and have always been so impressed with the quality of the product and the delivery time frame. A pleasure to deal with.”

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Posted 1 year ago

Thank you so much for this fantastic review, Robert! We're so glad we've been able to help with advice, and that you've been happy with your products. Happy cooking, fingers crossed for some good weather 🤩 Heather

Posted 1 year ago

“Amazing, quick service. Sinking my honey as I type”

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Posted 1 year ago

Awesome Ben! How did the cold smoke generator work out?

Posted 1 year ago

“Good range of products. Excellent customer service too.”

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Posted 1 year ago

Thank you for the great review, Matt! Happy cooking and we hope to see you again soon 🍕 Heather

Posted 1 year ago

“Very happy with my first purchase from love logs. Needed chunks for my smoker ( which I was to use the following day) which seemingly nowhere local to Manchester or from a main retailer provides. Love logs was really a lucky internet pick. The logs arrived in rapid time. The quantity and quality of the various woods I received was great. Lovely flavour and good burn/ smoke time. Just the job. Will use again and recommend whole heartedly.”

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Posted 1 year ago

Thank you so much for the great review, Ged. We're so glad we got your order to you in time and you were happy with the quality. Happy cooking, hopefully we'll see you again soon! Heather

Posted 1 year ago

“Very prompt, efficient service. Logs look great, not burned logs yet but perfect size for our dinky log burner. Impressed.”

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Posted 1 year ago

Thank you so much for the great review 🤩 We'd love to hear from you again once you've burned the logs! Heather

Posted 1 year ago

“Smoking wood and the Oak charcoal are excellent quality. Customer service was thoughtful and quick to respond to queries. Will be using again!”

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Posted 1 year ago

Thank you for the great review, David! Apologies you had some issues with your delivery but we're so glad it didn't ruin your overall experience and that you were pleased with the quality of your order! Heather

Posted 1 year ago

“Excellent service. Quick delivery. Ethical small company that gives a personal touch”

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Posted 1 year ago

Thank you so much for the lovely review, Sam, we're so glad you were happy with your order 🤩 Heather

Posted 1 year ago

“I’m very impressed by Love Logs and the superb results of using their applewood in my BBQ smoker. Delivery was prompt and the wood burned very nicely with lots of delicious smoke. The logs (25cm length) were quite a bit wider though than expected and I found my hand axe (or technique) were not up to splitting them into smaller pieces easily. I would be really interested if it would be possible to order thinner pre-split pieces in future. Or else some pictures comparing the 15 versus 25cm lengths offered would be useful. Thanks!”

Love Logs 5 star review on 8th August 2023

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Posted 1 year ago

Hello! Thanks so much for your review and for the feedback! Apple is a really difficult wood to split, even using specialist machinery - it's super knotty, so there's only so thin you can split it before the logs disintegrate and the timber is wasted, due to the power of our machinery. It can split further but you need a decent splitting maul. I’ve attached a photo to your review, showing the 25 and 15cm logs together, and will try and get something better taken for the site - appreciate the idea! We do thinner splits of beech, if that's of interest, beech is a beautiful smoking wood and it splits much easier for us. See below: https://www.love-logs.com/collections/live-fire-cooking/products/beech-cooking-splits Cheers, Paul

Posted 1 year ago

“Super happy with the quality of the apple tree logs and the fast delivery too! considering I’d left it till the last minute to find a supplier for a weekend cook, the fuel arrived in time and ready to use… huge thanks to you guys and would thoroughly recommend 😁👍🏼”

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Posted 1 year ago

Thank you so much for the great review, John! We're so glad we could help with your weekend cook, here's to many more 🙌

Posted 1 year ago

“What a great company - providing excellent logs and charcoal from sustainably managed woodland, and doing their bit to offset carbon emissions. A pleasure to deal with, the ordering process is smooth and efficient from start to end. Have already ordered again, and will do so in future too.”

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Posted 1 year ago

Thank you so much for such a fantastic review, Adam. Happy cooking, and we look forward to seeing you again soon 🔥

Posted 1 year ago

Love Logs is rated 5.0 based on 2,326 reviews