Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,328 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 17th February 2025

Matt Grainger

Love Logs 5 star review on 14th February 2025

Deborah Richardson-Webb

Love Logs 5 star review on 1st February 2025

Shangita Haq

Love Logs 5 star review on 21st January 2025

CAROL RAVEY

Love Logs 5 star review on 15th December 2024

Deborah Holt

190

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service- the logs arrived promptly and they are really good value for money (without having to lug around bags of logs from the shop). They give out good heat and it’s nice to know they’re ethically sourced from sustainable woodland.”

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Posted 2 years ago

Thank you so much Jane, providing value is something we really try hard to do while also having to factor in the cost of courier delivery, so this is awesome feedback for us 😃 Paul & Heather

Posted 2 years ago

“Great correspondence. Proactively got in touch when there was a delay with their courier. Wood seems good so far as well. Highly recommend using them.”

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Posted 2 years ago

Thanks so much Andrew that's amazing to hear!!! Paul & Heather

Posted 2 years ago

“Lovely high quality logs - beautifully packed and promptly delivered. Thank you.”

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Posted 2 years ago

Thanks so much for the review Alice that's amazing to hear 🤩 Paul & Heather

Posted 2 years ago

“Really pleased with them and they have informed me about delivery days before they are delivered, would recommend,just starting to use the log burner.”

Love Logs 5 star review on 2nd December 2022

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Posted 2 years ago

Thanks so much for the lovely review Elizabeth! Paul & Heather

Posted 2 years ago

“The logs were ordered easy and the delivery next day prompt. I reordered following the great customer service received last spring ( basically a previous order was not up to Scratch, acknowledged and a complimentary box sent). I used the box just recently so I re ordered. I am pleased to say the same quality as the complimentary box.”

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Posted 2 years ago

“Wood is good quality but they were supposed to arrive ready to use in my Gozney Roccbox pizza oven and unfortunately most of the pieces were just too big (most pieces are too long and many were too thick).”

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Posted 2 years ago

Hi Andrew, I'm so sorry, it sounds to me like someone has mis-labelled your box and you were in fact sent the kindling for Ooni Karu, which we cut longer and thicker. I'm sending you an email now, we'll send you another box out today which is our kindling cut and graded for Roccbox, we 100% agree you should be able to use every single stick straight out of the box. Apologies again! Paul

Posted 2 years ago

“very quick delivery and lovely logs!”

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Posted 2 years ago

“Really fast delivery, easy to use website and logs that burn really well.”

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Posted 2 years ago

“Brilliant service and ethically sourced logs. Knock others into a cocked hat.”

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Posted 2 years ago

Thank you so much Crispin, we haven't heard that one before and I think it's my new favourite phrase 🤣

Posted 2 years ago

“Speedy Delivery and the wood pellets are great. Ive only used once so far but minimal mess and they worked perfectly in my Ooni Frya. Thanks a lot.”

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Posted 2 years ago

Thank you for the great review Kelvin, happy pizza making 🍕

Posted 2 years ago

“Great service and great product”

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Posted 2 years ago

Thank you for the great review, we hope to see you again soon 😁

Posted 2 years ago

“Excellent service from start to finish will definitely be using again”

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Posted 2 years ago

Thank you so much Sarah, we look forward to seeing you again 🔥

Posted 2 years ago

“Wonderful wood, service and quality. So impressed every time. Best supplier on the market. Jo”

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Posted 2 years ago

Thank you so much for the lovely review Jo, we're so glad you're happy 😁

Posted 2 years ago

“I have bought from Love Logs a couple of times and the process has been so easy and delivery really reliable. I love what you stand for and the information for example about sustainability and caring for our climate. Great company!”

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Posted 2 years ago

Thank you for the lovely review Amy, we think you're great too 😊

Posted 2 years ago

“I am delighted to find this company to supply my logs! Love everything about them!! Will be ordering more and recommending to friends and family.”

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Posted 2 years ago

What a great review, thank you so much Hannah! Don't forget to share your referral link when you recommend your friends and family so you can both get £5 off. You should have the link in your email but feel free to reach out to us if you can't find it 🔥

Posted 2 years ago

“My first order. Loving my Hobbit logs > perfect size + burn🔥 Despite a slight problem with DPD delivery to my address I will definitely be placing a second order.”

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Posted 2 years ago

Thank you for the lovely review Janice! I know Heather has spoken to you separately to try to prevent the DPD issue from recurring, hopefully your next order will be much smoother 🔥

Posted 2 years ago

“Wood pellets arre ideal for my Ooni pizza oven. Great value, arrived really quickly. Thank you”

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Posted 2 years ago

Thank you for the great review Nicholas, happy pizza making! 🍕🍕🍕

Posted 2 years ago

“Logs arrived as described, many thanks!”

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Posted 2 years ago

Thank you for the great review! It looks like we've got plenty of cold nights on the way to enjoy the logs 🔥

Posted 2 years ago

“Amazing service and products!”

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Posted 2 years ago

Thank you MaryBeth, we're happy you're happy 😀

Posted 2 years ago

“I love Love Logs! Great small logs that are a great fit for my little burner, and it makes it so easy that they can be delivered the next day. Really love the emphasis on sustainability and how all of the packaging is recyclable – even biodegradable tape around the boxes. They're also a lovely company on the customer support side. There's a real feel of the human touch and how much they care about what they're doing (and their customers).”

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Posted 2 years ago

Thank you so much for taking the time to write this really lovely review, Catherine. We genuinely do appreciate every single one of our customers so it's amazing to hear that shows 🙌🙌

Posted 2 years ago

Love Logs is rated 5.0 based on 2,328 reviews