Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,286 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 1st February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing. Eco friendly firelighters. No horrible chemical smell, work so well! All wrapped up in recyclable packaging. Will definitely be ordering again.”

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Posted 3 years ago

We just can't believe people still use the chemical blocks! Welcome to the winning team 😎

Posted 3 years ago

“Well package and delivered on time, thankyou.”

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Posted 3 years ago

Whoooo, thanks so much for the review Dave! 🤩

Posted 3 years ago

“Prompt delivery. Used on my Ooni Karu and the logs were perfect! Thank you”

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Posted 3 years ago

😃🔥🍕

Posted 3 years ago

“Fantastic service, unfortunately one pack of two was damaged in transit (no fault of love logs). They swiftly reached out and sent out a replacement which arrived only one day after the original delivery was due! Tier 1 customer service!”

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Posted 3 years ago

Booooom! Everyone hates crappy customer service, right? Thanks so much for the review Matt 🤩

Posted 3 years ago

“Great, love that it is delivered to my door on subscription and packaged with no plastic. Really great customer service and interaction on Instagram.”

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Posted 3 years ago

Amazing, thanks so much for the review Leanne, and thanks for supporting our social media channels! 🙌🏻

Posted 3 years ago

“Great product, burns well and good heat. Love that it's sustainable and plastic free too.”

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Posted 3 years ago

Thanks so much for the review James, very kind of you! Heather & Paul 😉

Posted 3 years ago

“Clear website. Fast delivery. Good quality logs. Really great company.”

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Posted 3 years ago

Thank you so much for the lovely review! 😃

Posted 3 years ago

“Prompt delivery. No issues”

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Posted 3 years ago

Thanks so much Martin! Hope to see you again soon 😎

Posted 3 years ago

“They burn slowly but efficiently and that means using less logs. They even smell nice and I like the fact they come neatly packed a strong cardboard box. Good to know it's helping environment too”

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Posted 3 years ago

Thank you Steven! We always wanted to make sure the business gave back more than it takes away so the tree planting for us was a no brainer 🌱💚

Posted 3 years ago

“Super convenient and great quality products. I'm pleased with their environmental commitments too.”

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Posted 3 years ago

Thanks so much for the review! 🤩

Posted 3 years ago

“Super quick delivery, thank you.”

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Posted 3 years ago

That's what we do 😎 Thank you for the lovely review!

Posted 3 years ago

“Great firelighters, won’t go back to the old style. Super speedy delivery.”

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Posted 3 years ago

We don't really understand why anyone uses the old chemical ones anymore - aren't these SO much better? THanks so much for the review Philippa! 💚

Posted 3 years ago

“Delighted to find small logs for my eco stove and a company that plants trees!! Super speedy delivery in a format that works for me as we can't get a truck down our lane.”

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Posted 3 years ago

YAY! We love uncovering customers who our product offering really works for! Thanks so much for supporting our business Amanda 💚

Posted 3 years ago

“One parcel didn’t arrive (no fault of Love Logs!) and Heather couldn’t have been more helpful. Emails replied to instantly and replacement order was sent immediately with no quibble or delay. It is a pleasure doing business with Love Logs!”

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Posted 3 years ago

Thanks so much for the review and very pleased to help out! Hope to see you again soon 😃😃

Posted 3 years ago

“Really happy with my purchase. Perfectly sized for my pizza oven. Arrived promptly with no plastic packaging. Also received a video by e-mail showing me how to use the wood. Quality product, great service and two trees planted per order-what not to love?”

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Posted 3 years ago

Thanks so much for the LOVELY review! We launched the business when we couldn't get the right wood for our oven, and it's so good finding so many like-minded people out there who also value the sustainability side of the business 🙌🏻

Posted 3 years ago

“I purchased the kit, kindling, starter lighters and logs. This came in two deliveries, which was a little confusing BUT I'm very pleased with the ease of having such weighty logs delivered to the door.”

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Posted 3 years ago

Hi Suzanne, It should usually come in one delivery but when DPD are very busy, they will prioritise getting parcels out of the depot do occasionally they will get split up - it shouldn't happen often though 😃 Thanks so much for the lovely review and for supporting our business! Paul & Heather

Posted 3 years ago

“Top quality wood, good chunky sizes perfect for the kadai! With great customer service & fast delivery.”

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Posted 3 years ago

Awesome, thanks for the review Sean!

Posted 3 years ago

“Good product fast delivery”

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Posted 3 years ago

Thanks so much for the review Hannah! 🔥😃

Posted 3 years ago

“Excellent firefighters. I will definitely buy again.”

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Posted 3 years ago

They're sooooo much better than the chemical blocks, aren't they?? And made right here in the UK 😃

Posted 3 years ago

“Smart service. Great product. Will order again.”

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Posted 3 years ago

Thank you so much for the review Hamish, come by any time! 😃

Posted 3 years ago

Love Logs is rated 5.0 based on 2,286 reviews