Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,286 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Email:

paul@love-logs.com

Love Logs 5 star review on 1st February 2025

186

Anonymous

Anonymous // 01/01/2019

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“Very Happy with these wood pellets. Burn perfectly in our pizza oven.”

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Posted 3 years ago

Thanks so much for the review Paul, and supporting our small business! We love our Oonis (we have three now oooooops!) so we're passionate about getting the fuel right. Happy pizza making! 🍕 Paul & Heather

Posted 2 years ago

“Really happy about the plastic-free packaging!”

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Posted 3 years ago

We couldn't believe that no one was selling a natural product like wood, without thinking of the effects of packaging! Thank you so much for your support 💚 Paul & Heather

Posted 2 years ago

“Speedy delivery. Excellent quality logs.”

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Posted 3 years ago

Thanks so much for the review Ben, and supporting our small business! Paul & Heather

Posted 2 years ago

“Have an old Victorian fireplace which is quite small. Been searching for logs that fit. These Hobbit Logs are just fabulous!”

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Posted 3 years ago

Ahhh thank you so much for the review Andrew, that's great to hear we've made life a little easier for you! Paul & Heather

Posted 2 years ago

“Prompt delivery and nice dry logs for Dome”

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Posted 3 years ago

Thanks so much for the review! We absolutely love our Dome so we just wanted to make it super easy for all you guys to use yours - we love getting reviews like this! THanks for your support! Paul & Heather 🔥

Posted 2 years ago

“I didn’t know you could buy good logs and bad logs. Now I do. Love Logs is GOOD LOGS. Quickly provides roaring fire & yet seems to last for ages ..... magic And then there is the environmental plus plus plus And then we are supporting a new British company All great news. I thoroughly recommend Jane”

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Posted 3 years ago

Ahhh thank you so much Jane!!! We went through this journey a couple of years ago and, lightbulb moment, the idea for Love Logs was born! Thanks so much for your support 💚 Paul & Heather

Posted 2 years ago

“Finally a log delivery system that is high quality and lightning fast, without having to buy half a lorry's load!”

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Posted 3 years ago

That's exactly the frustration we had when we first got a log burner and a small pizza oven!!! WE FEEL YOU! Thank you for the support 😃 Pau; & Heather

Posted 2 years ago

“Second purchase of wood pellets for my Ooni pizza oven as they are great value and keep a good temperature, light quickly and evenly. Will order again. Quick delivery, well packaged.”

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Posted 3 years ago

Thanks so much Caroline! We researched long and hard to try and balance quality with price and sustainability, so we love feedback like this as we LOVE our Ooni! THanks for your support, Paul & Heather

Posted 2 years ago

“love the hobbit logs perfect and excellent efficient delivery.”

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Posted 3 years ago

Thanks so much for the lovely review! Paul & Heather

Posted 2 years ago

“Very happy with the quality of the wood and kindling. I experienced very poor customer service from the courier DPD. Heather from Love Logs was quite brilliant, she responded very quickly and sorted the problem. Excellent customer service! Thank you.”

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Posted 3 years ago

Thanks so much for your lovely comments Jane! DPD do have some faults but they're by far the best out there, we're very pleased to help if ever there's an issue. Thanks for your support 😃 Paul & Heather

Posted 2 years ago

“Excellent wood for our wood burner, super quick delivery too. And feels good that trees are being planted too!”

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Posted 3 years ago

Thanks so much Tom! Tree-planting just felt like, well, a no-brainer! We appreciate your support! Paul & Heather

Posted 2 years ago

“Fantastic, only recently discovered these eco wood/wool firefighters. They light easily and burn long enough to light your logs even using just one. Love that they come in a cardboard box with paper tape as well, fabulous, thank you.”

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Posted 3 years ago

Hi Kim, thanks so much for the lovely review! We'd never used them until two years ago either, so then to be able to buy them locally and package them completely plastic free, was an absolute dream! Thanks for your support 💚 Paul & Heather

Posted 2 years ago

“Just awesome.”

Love Logs 5 star review on 22nd January 2022

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Posted 3 years ago

Thanks so much Kieran! Happy pizza making 🍕🤩

Posted 2 years ago

“Great products, well packaged with excellent, quick delivery.”

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Posted 3 years ago

Thanks so much for the review Charles! Who said firewood has to be old school?? 🔥

Posted 2 years ago

“Very happy with Love Logs!”

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Posted 3 years ago

We're very happy to have you! 💚

Posted 2 years ago

“Tried a few different suppliers for our new eco wood-burning stove and Love Logs were by far the best. The wood is cut into quarters and always consistent in size, shape and burn. Others I tried had inconsistent logs that were either too big or covered in thick bark that would smoke out the stove and be inefficient. They also gave away a discounted box of kindling and off-cuts via their Instagram which arrived last week - little things like that are a nice touch. Highly recommend!”

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Posted 3 years ago

Hi Dan, Thank you so much for the amazing review! We started the business having been through all the issues you've experienced, and we swore we'd act as an extra quality control screen on what can be a pretty backwards industry - so it's so good to hear stories like this one. Look forward to seeing you again soon 😃 Paul & Heather

Posted 2 years ago

“Very good quality wood ethically sourced and orders arrived very promptly. Nice and easy of us!”

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Posted 3 years ago

Thank you so much for the lovely review, Annie! 😃

Posted 2 years ago

“Really chuffed with the logs exactly as described perfect for my fire delivered by DPD who were a credit to there company thoughtful helpful in the delivery thankyou very much will definitely Re order in the future”

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Posted 3 years ago

Ahh thank you so much for the review Bernadette, we've tried a few couriers since we launched but DPD on the whole offer the most reliable service and tend to have generally lovely drivers 😃 We appreciate your support and look forward to seeing you soon! Paul & Heather 💚

Posted 3 years ago

“Friendly and professional.”

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Posted 3 years ago

We try 😃

Posted 3 years ago

“Very fast delivery and good quality products.”

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Posted 3 years ago

Thanks so much for the review Jason!

Posted 3 years ago

Love Logs is rated 5.0 based on 2,286 reviews