Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,288 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Email:

paul@love-logs.com

Love Logs 5 star review on 1st February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery much appreciated, i cannot yet comment on how good product as yet to use will be doing so in the coming weeks. Though looks good”

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Posted 4 years ago

Thanks for the service feedback James, we'll look out for that 5 star review when you've had a chance to use it ;) Heather & Paul

Posted 4 years ago

Hi James, how did you get on with your firewood once you used it?

Posted 3 years ago

“Excellent product and service AND good for the environment! Thoroughly recommend.”

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Posted 4 years ago

Thanks so much for your comments, we really do want to tick both boxes - quality AND sustainability. Thanks for your support Avril :)

Posted 4 years ago

“Great product, does what it says on the box and completely plastic free!”

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Posted 4 years ago

This sounds like a Ronseal advert... let's hope one day we're as well known as them! Thanks so much for the review.

Posted 4 years ago

“Great quality products and service”

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Posted 4 years ago

Thanks so much Lorraine!

Posted 4 years ago

“Lovely company to deal with! Lovely products and packed so well keeping everything nice and easy and clean!”

Love Logs 5 star review on 28th January 2021

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Posted 4 years ago

What a gorgeous photo Carole! We're so glad you found us and you're enjoying using your fire again :)

Posted 4 years ago

“Great service and product - good quality, and well packaged. Can’t fault them - many thanks!”

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Posted 4 years ago

Thanks so much Marianne! :)

Posted 4 years ago

“Super speedy delivery and very good communication. Love the firelighters and won’t go back to to old sort!”

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Posted 4 years ago

There's no going back is there! Glad you love them and thanks for supporting us.

Posted 4 years ago

“I bought my first box a few weeks ago on family recommendation. They are just wonderful - I can reliably light a fire very quickly using just one, without any unpleasant smells or plastic involved. I am delighted with them and thoroughly recommend, without hesitation.”

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Posted 4 years ago

Thanks Susan, we're glad you found us and please say thanks for us for the referral, we love hearing these stories!

Posted 4 years ago

“A game changer. Really easy to order, great service and fast delivery. Great logs, responsibly produced and sustained. Firelighters are brilliant too. No crappy plastic bags to feel guilty about after stocking the log store and boxes that I can actually carry from the front garden to the back. No more pallets dropped on the pavement and half an hour of running arm-fulls of logs through the house. Can't recommend highly enough. We'll never stop at a petrol garage again!”

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Posted 4 years ago

Thanks so much Andrew! This is exactly what we set out to try and achieve. Love the photo too... you're making us thirsty...

Posted 4 years ago

“Surely these days it's a no brained to get sustainable wood for your fire pit in our case. We got our order on time and very efficiently. This is the way forward guys.”

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Posted 4 years ago

We totally agree! And importing wood seems pretty bonkers to us. Thanks for supporting us John!

Posted 4 years ago

“Great quality product, delivered really quickly, making life very simple.”

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Posted 4 years ago

No-one needs any more hassle in their life these days, do they! Thanks for the support Anthony.

Posted 4 years ago

“Great product! The super dry kindling kicks everything off extremely quickly ignited by the cutest firelighters you've ever seen. Toasty warm in a jiffy. Sometimes have to just light the fire so we can simply enjoy the mesmeriising view!”

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Posted 4 years ago

We agree completely! Thanks for supporting us right from the start, Yvonne :)

Posted 4 years ago

“Put a shout out on ooni face book page for wood pellets ordered one day delivered the next great service thanks”

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Posted 4 years ago

Thanks so much Nicola! Hope you're enjoying the fun and games of Ooni pizza making - so addictive!

Posted 4 years ago

“Placed our first order of pizza oven pellets and firelighters. Arrived very quickly with updates on my delivery process. We are delighted how easy the firelighters are to get the pizza oven going. The pellets burn perfectly and smell divine, like a professional pizza oven. Very easy to clean out the oven afterwards too. Will be ordering again and have already recommended to friends too.”

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Posted 4 years ago

Thanks so much for the detailed comments - we really love supplying great wood fuel, so you can focus on making great pizza without worrying (too much!) about managing the fire!

Posted 4 years ago

“Using the logs for our new pizza oven. The logs are very good and very easy to light. Will definitely buy more when we start running low”

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Posted 4 years ago

Just... WOW! Ooni ovens with a Love Logs rolling flame, match made in heaven. Bet your oven won't stay that shiny for long though ;) Enjoy!

Posted 4 years ago

“The Firelights are excellent being very efficient in speedily getting the fire ablaze. Will certainly continue to use them and recommend their use as they are environmentally beneficial”

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Posted 4 years ago

Thanks for the comments David, they're a game changer aren't they! Made right here in the UK too, supporting local jobs :)

Posted 4 years ago

“Love Logs have provided an excellent service every time I have ordered from them. I am unable to store logs in bulk and so their logs, kindling and natural fire-lighters are exactly what need, and are delivered (plastic-free) in quantities I have storage room for. I also love that new trees are planted not only for each delivery of logs, but also when I purchase their super-long matches!”

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Posted 4 years ago

Thanks so much Caroline! We just hit 3,000 trees planted this week, how cool is that? I bet you're in our top 5 most trees planted ;)

Posted 4 years ago

“***please read update below**** 1st delivery great. 2nd delivery unfortunately damp logs of which i presumed were probably stored in couriers warehouse with no humidity control. Received the logs quickly but thats no good when they're too damp to burn. Took 2 wks to dry properly. Not best pleased. **** Update.. since my review the company has since contacted me regarding my issues. They have totally redeemed my faith. I've had an extremely positive conversation regarding the issues and they've replaced the logs as a courtesy. The new batch I moisture tested with a meter on arrival (ends only) and found them to be well within spec. Coming out anywhere between 7 and 11% content. They burned straight away with no smouldering and I have to say I'll be a returning customer. They took the time to explain the process from cutting to storage and It was really positive to have them be so open about it. There's so many companies these days that just want to take your money and aren't bothered with the after service. Well Love Logs don't come into or anywhere near that category. I'd happily recommend and promote them with confidence. Many thanks james.”

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Posted 4 years ago

Hi James, I'm so sorry to hear about your experience. I promise you we'll work with you to rectify this, it sounds like new surface water rather than wet wood which is highly unusual, and I agree must have happened in transit but I don't think in storage. In terms of our processes to reassure you: - We buy a new batch of dry firewood every two weeks and moisture test it to make sure it's under 20% moisture - We're a very small, newly started business (only two of us!) and we pack every single box ourselves, so we know the quality of each box and we would never allow a box with wet wood to leave our premises - Our couriers collect one day and ship the next so there's no time for moisture to be absorbed from the air, dry wood can only take on a couple of percentage points moisture over a period of months when stored, this is why people can use outdoor log stores Whatever the cause, your product didn't reach you in the condition either you or we expected, so I'll send you a private message and hopefully we can give you some peace of mind this isn't normal for us.

Posted 4 years ago

Hi James, thanks for following up with the extra review, and thanks for helping us make our business better, we appreciate your support!

Posted 4 years ago

“A very personal service, all transactions were very easy and I was able to make changes to my order without any fuss. I use the logs in my pizza oven and they are excellent.”

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Posted 4 years ago

Thanks so much Richard... we love seeing your photos firing up the oven with Planet Friendly Firewood. Thanks for supporting us!

Posted 4 years ago

“Excellent service. Very friendly when I needed to contact them for product info. Very fast and efficient delivery also. Will definitely be using again for my pizza oven wood!”

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Posted 4 years ago

Thanks so much Chris, hope the first firings of the oven have gone well!

Posted 4 years ago

Love Logs is rated 5.0 based on 2,288 reviews